Cote Hospitality
About Cote Hospitality
Cote Hospitality is a family‑owned company that has distinguished itself for over 100 years by providing unique, transformative experiences and exceptional memories. Our resorts offer accommodations, golf, spa, food & beverage, retail, equestrian and conference/event opportunities. Our camps provide transformational memories that our guests carry with them forever.
COTECares CoteCares is our “Way of Life.” We believe in enriching the lives of those within our community and inspire us to create transformative experiences and exceptional memories. Our associate journey begins and ends with a positive work environment and experience for our team. CoteCares expresses our culture where associates feel respected, safe, empowered, appreciated, excited, included and belonging to something extremely special.
Career Pathing & Growth As an Executive Committee‑level position, the incumbent may evolve into a General Manager or other operational leader on the property. Corporate possibilities could evolve depending on the organization’s trajectory.
Duties & Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strategic Leadership & Vision
Develop and execute a comprehensive strategic plan for the spa, aligning with the resort's overall vision and brand standards.
Identify and implement new trends, treatments, and technologies to keep the spa offerings fresh, competitive, and relevant to the luxury market.
Continuously seek opportunities to enhance the guest journey, from pre‑arrival to post‑departure.
Collaborate with other resort departments (e.g., F&B, Rooms, Sales & Marketing) to create integrated guest experiences and packages.
Operational Excellence
Oversee all day‑to‑day spa operations, including treatment rooms, wet areas, retail boutique, and reception.
Ensure the highest standards of cleanliness, hygiene, and facility maintenance are consistently met.
Develop, implement, and enforce standard operating procedures (SOPs) for all spa services and areas.
Manage spa scheduling, ensuring optimal utilization of resources and efficient service delivery.
Address and resolve guest concerns and feedback promptly and effectively, always striving for guest satisfaction.
Maintain inventory control for retail products, professional supplies, and operating equipment.
Financial Performance & Revenue Generation
Develop and manage the annual spa budget, including revenue targets, expense control, and capital expenditures.
Analyze financial performance, identify areas for improvement, and implement strategies to maximize profitability.
Develop and implement innovative pricing strategies, promotional offers, and membership programs.
Drive retail sales through effective merchandising, product knowledge, and staff training.
Forecast demand and adjust staffing and inventory accordingly to optimize financial results.
Recruit, hire, train, and mentor a high‑performing team of spa therapists, estheticians, nail technicians, and support staff.
Foster a positive, collaborative, and professional work environment that encourages growth and excellence.
Conduct regular performance evaluations, provide constructive feedback, and develop individualized training plans.
Ensure all staff are knowledgeable about spa services, products, and resort amenities.
Lead by example, embodying the resort's values and commitment to exceptional service.
Guest Experience & Brand Reputation
Ensure every guest receives a personalized, intuitive, and memorable spa experience.
Actively solicit guest feedback and utilize it to continuously improve services and offerings.
Maintain a pristine and tranquil spa environment that reflects the resort's luxury aesthetic.
Represent the spa and resort at industry events, promoting the brand and networking with peers.
Compliance & Safety
Ensure strict adherence to all local, state, and federal health and safety regulations.
Maintain accurate records and documentation as required.
Implement and oversee emergency procedures.
Job Requirements
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
Holds or is willing to obtain an active Minnesota practitioner license.
Minimum of seven to ten years of progressive leadership experience in a high‑end luxury spa environment, with at least three to five years in a Director or Assistant Director role.
Proven track record of driving revenue growth, managing budgets, and achieving financial targets in a spa setting.
Extensive knowledge of spa treatments, therapies, wellness trends, and retail products.
Exceptional leadership, communication, and interpersonal skills.
Strong organizational and time‑management abilities with keen attention to detail.
Proficiency in spa management software (e.g., SpaSoft, Mindbody, Book4Time) and Microsoft Office Suite.
Demonstrated ability to inspire, motivate, and develop a diverse team.
Passion for wellness, health, and delivering unparalleled guest experiences.
Flexibility to work evenings, weekends, and holidays as required by the demands of a luxury resort operation.
Seniority level
Director
Employment type
Temporary
Job function
Health Care Provider
Industries: Hospitality
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COTECares CoteCares is our “Way of Life.” We believe in enriching the lives of those within our community and inspire us to create transformative experiences and exceptional memories. Our associate journey begins and ends with a positive work environment and experience for our team. CoteCares expresses our culture where associates feel respected, safe, empowered, appreciated, excited, included and belonging to something extremely special.
Career Pathing & Growth As an Executive Committee‑level position, the incumbent may evolve into a General Manager or other operational leader on the property. Corporate possibilities could evolve depending on the organization’s trajectory.
Duties & Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strategic Leadership & Vision
Develop and execute a comprehensive strategic plan for the spa, aligning with the resort's overall vision and brand standards.
Identify and implement new trends, treatments, and technologies to keep the spa offerings fresh, competitive, and relevant to the luxury market.
Continuously seek opportunities to enhance the guest journey, from pre‑arrival to post‑departure.
Collaborate with other resort departments (e.g., F&B, Rooms, Sales & Marketing) to create integrated guest experiences and packages.
Operational Excellence
Oversee all day‑to‑day spa operations, including treatment rooms, wet areas, retail boutique, and reception.
Ensure the highest standards of cleanliness, hygiene, and facility maintenance are consistently met.
Develop, implement, and enforce standard operating procedures (SOPs) for all spa services and areas.
Manage spa scheduling, ensuring optimal utilization of resources and efficient service delivery.
Address and resolve guest concerns and feedback promptly and effectively, always striving for guest satisfaction.
Maintain inventory control for retail products, professional supplies, and operating equipment.
Financial Performance & Revenue Generation
Develop and manage the annual spa budget, including revenue targets, expense control, and capital expenditures.
Analyze financial performance, identify areas for improvement, and implement strategies to maximize profitability.
Develop and implement innovative pricing strategies, promotional offers, and membership programs.
Drive retail sales through effective merchandising, product knowledge, and staff training.
Forecast demand and adjust staffing and inventory accordingly to optimize financial results.
Recruit, hire, train, and mentor a high‑performing team of spa therapists, estheticians, nail technicians, and support staff.
Foster a positive, collaborative, and professional work environment that encourages growth and excellence.
Conduct regular performance evaluations, provide constructive feedback, and develop individualized training plans.
Ensure all staff are knowledgeable about spa services, products, and resort amenities.
Lead by example, embodying the resort's values and commitment to exceptional service.
Guest Experience & Brand Reputation
Ensure every guest receives a personalized, intuitive, and memorable spa experience.
Actively solicit guest feedback and utilize it to continuously improve services and offerings.
Maintain a pristine and tranquil spa environment that reflects the resort's luxury aesthetic.
Represent the spa and resort at industry events, promoting the brand and networking with peers.
Compliance & Safety
Ensure strict adherence to all local, state, and federal health and safety regulations.
Maintain accurate records and documentation as required.
Implement and oversee emergency procedures.
Job Requirements
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
Holds or is willing to obtain an active Minnesota practitioner license.
Minimum of seven to ten years of progressive leadership experience in a high‑end luxury spa environment, with at least three to five years in a Director or Assistant Director role.
Proven track record of driving revenue growth, managing budgets, and achieving financial targets in a spa setting.
Extensive knowledge of spa treatments, therapies, wellness trends, and retail products.
Exceptional leadership, communication, and interpersonal skills.
Strong organizational and time‑management abilities with keen attention to detail.
Proficiency in spa management software (e.g., SpaSoft, Mindbody, Book4Time) and Microsoft Office Suite.
Demonstrated ability to inspire, motivate, and develop a diverse team.
Passion for wellness, health, and delivering unparalleled guest experiences.
Flexibility to work evenings, weekends, and holidays as required by the demands of a luxury resort operation.
Seniority level
Director
Employment type
Temporary
Job function
Health Care Provider
Industries: Hospitality
#J-18808-Ljbffr