Brookdale Hockessin
Accounts Receivable Specialist
Brookdale Hockessin, Milwaukee, Wisconsin, United States, 53244
Accounts Receivable Specialist
The Accounts Receivable Specialist is responsible for providing customer service and account resolution to Brookdale customers and associates to ensure exceptional service is provided through timely resolution of customer account billing issues.
Responsibilities
Researches and resolves billing errors, disputes, cash application, and other issues through regular customer account audits to provide customers and business partners with accurate billing information while maintaining a high level of customer satisfaction.
Resolves account inquiries and escalates unsettled discrepancies to provide timely resolution.
Assists in training associates on Accounts Receivable policies, procedures, and functionality available in company platforms.
Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries. Works to resolves issues timely.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Qualifications Education and Experience: High school diploma or GED is required. Minimum of one year of customer service experience in a blended call center environment is required. Experience with a multi-channel product environment is preferred. Knowledge of general accounts receivable concepts and systems, and Microsoft Office (i.e. Excel, Word, etc.) is required. Must be detail oriented, organized, and accurate, and possess strong verbal and written communication skills.
Certifications, Licenses, and Other Special Requirements None
Management/Decision Making Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.
Knowledge and Skills Has a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has a basic knowledge of the organization in order to answer basic questions.
Physical Demands and Working Conditions
Standing
Walking
Sitting
Use hands and fingers to handle or feel
Reach with hands and arms
Stoop, kneel, crouch, or crawl
Talk or hear
Ability to lift: up to 25 pounds
Vision
Requires interaction with co-workers, residents or vendors
Brookdale is an equal opportunity employer and a drug‑free workplace.
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Responsibilities
Researches and resolves billing errors, disputes, cash application, and other issues through regular customer account audits to provide customers and business partners with accurate billing information while maintaining a high level of customer satisfaction.
Resolves account inquiries and escalates unsettled discrepancies to provide timely resolution.
Assists in training associates on Accounts Receivable policies, procedures, and functionality available in company platforms.
Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries. Works to resolves issues timely.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Qualifications Education and Experience: High school diploma or GED is required. Minimum of one year of customer service experience in a blended call center environment is required. Experience with a multi-channel product environment is preferred. Knowledge of general accounts receivable concepts and systems, and Microsoft Office (i.e. Excel, Word, etc.) is required. Must be detail oriented, organized, and accurate, and possess strong verbal and written communication skills.
Certifications, Licenses, and Other Special Requirements None
Management/Decision Making Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.
Knowledge and Skills Has a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has a basic knowledge of the organization in order to answer basic questions.
Physical Demands and Working Conditions
Standing
Walking
Sitting
Use hands and fingers to handle or feel
Reach with hands and arms
Stoop, kneel, crouch, or crawl
Talk or hear
Ability to lift: up to 25 pounds
Vision
Requires interaction with co-workers, residents or vendors
Brookdale is an equal opportunity employer and a drug‑free workplace.
#J-18808-Ljbffr