Goldman Sachs Bank AG
Digital Operations - Management
Goldman Sachs Bank AG, Richardson, Texas, United States, 75080
Asset & Wealth Management, Marcus, Money Movement & Reconciliation Team Lead, Analyst - Richardson, TX/Draper, UT location_on Richardson, Texas, United States
Wealth Management Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor‑led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra‑high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading‑edge technology, data and design.
Marcus by Goldman Sachs The firm’s direct‑to‑consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start‑up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.
How You Will Fulfill Your Potential You are passionate about operations, leadership, and using digital tools to provide solutions and excellent customer service to consumers. You are an experienced leader, who will lead our consumer contact team, coach and develop teams, while providing feedback and influencing new processes both directly and indirectly.
Key Responsibilities
Lead, manage and supervise the day‑to‑day operations of a team of 15‑18 representatives
Monitor and evaluate performance of the team, rewarding behaviors and/or performance when appropriate and addressing performance and behavioral issues as they arise
Train, provide direction and enforce policies and standards to help the staff achieve departmental goals and objectives
Establish schedules for team members
Assist with interviewing and selection of team members and serve as a role model/mentor to your team and others
Conduct weekly one‑on‑ones and bi‑monthly staff meetings, as well as on‑the‑spot coaching / feedback
Monitor cases and work closely with the QA teams to closely manage ongoing professional and personal development of operations team members
Create and maintain an environment with intense focus on customer satisfaction and professional customer support balanced with consistent achievement of standard business objectives
Provide hands‑on assistance to team members while serving as an escalation point for the operation’s customer issues and complaints
Offer guidance to the management team in such areas as real‑time operational performance, ensuring that service level targets are achieved as set by the business
Recommend improvements in business processes and ensure optimal resource utilization and audit‑compliant administrative process and strategy
Assist in project planning and identification of issues by monitoring projects and delivering the improvement/process on time
Oversee ACH Exception process flow and Outgoing wire processing
Manage Money Movement General Ledgers exceptions and escalations timely
Basic Qualifications
Associate or Bachelor's degree or equivalent military experience
Minimum of 3 years in supervisory experience
Strong understanding of customer service experience and process improvements
Must be self‑directed, detail‑oriented, driven and able to work independently in a team‑oriented and fast‑paced environment and have a positive attitude
Preferred Qualifications
Leadership experience in a startup environment
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short‑term disability, long‑term disability, life, accidental death, labor accident and business travel accident insurance.
Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.
Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state‑of‑the‑art on‑site health centers in certain offices.
Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on‑site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre‑approved amount).
Child Care & Family Care We offer on‑site child care centers that provide full‑time and emergency backup care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.
Benefits at Goldman Sachs Read more about the full suite of class‑leading benefits our firm has to offer.
#J-18808-Ljbffr
Wealth Management Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor‑led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra‑high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading‑edge technology, data and design.
Marcus by Goldman Sachs The firm’s direct‑to‑consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start‑up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.
How You Will Fulfill Your Potential You are passionate about operations, leadership, and using digital tools to provide solutions and excellent customer service to consumers. You are an experienced leader, who will lead our consumer contact team, coach and develop teams, while providing feedback and influencing new processes both directly and indirectly.
Key Responsibilities
Lead, manage and supervise the day‑to‑day operations of a team of 15‑18 representatives
Monitor and evaluate performance of the team, rewarding behaviors and/or performance when appropriate and addressing performance and behavioral issues as they arise
Train, provide direction and enforce policies and standards to help the staff achieve departmental goals and objectives
Establish schedules for team members
Assist with interviewing and selection of team members and serve as a role model/mentor to your team and others
Conduct weekly one‑on‑ones and bi‑monthly staff meetings, as well as on‑the‑spot coaching / feedback
Monitor cases and work closely with the QA teams to closely manage ongoing professional and personal development of operations team members
Create and maintain an environment with intense focus on customer satisfaction and professional customer support balanced with consistent achievement of standard business objectives
Provide hands‑on assistance to team members while serving as an escalation point for the operation’s customer issues and complaints
Offer guidance to the management team in such areas as real‑time operational performance, ensuring that service level targets are achieved as set by the business
Recommend improvements in business processes and ensure optimal resource utilization and audit‑compliant administrative process and strategy
Assist in project planning and identification of issues by monitoring projects and delivering the improvement/process on time
Oversee ACH Exception process flow and Outgoing wire processing
Manage Money Movement General Ledgers exceptions and escalations timely
Basic Qualifications
Associate or Bachelor's degree or equivalent military experience
Minimum of 3 years in supervisory experience
Strong understanding of customer service experience and process improvements
Must be self‑directed, detail‑oriented, driven and able to work independently in a team‑oriented and fast‑paced environment and have a positive attitude
Preferred Qualifications
Leadership experience in a startup environment
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short‑term disability, long‑term disability, life, accidental death, labor accident and business travel accident insurance.
Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.
Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state‑of‑the‑art on‑site health centers in certain offices.
Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on‑site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre‑approved amount).
Child Care & Family Care We offer on‑site child care centers that provide full‑time and emergency backup care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.
Benefits at Goldman Sachs Read more about the full suite of class‑leading benefits our firm has to offer.
#J-18808-Ljbffr