Ryder System, Inc.
Job Description
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy).
Shop Location Denver, CO
Hours Monday – Thursday, 2:30pm – 11pm. Sunday, Split shift 11am – 7:30 pm (can be flexible on the hours).
Compensation $26 Per Hour, paid weekly.
Customer Service Parts Coordinator
is responsible for the oversight of parts ordering, receiving, cataloging, inventory, and reconciliation of all parts at a single location. This position also processes Purchase Orders (POs) and vendor payment requests, ensures the right part is purchased from the right vendor, and maintains inventory levels to maximize customer uptime. We allow you to carve out your own career path and promote from within based on performance. The ideal path of progression in this role is an Ops Supervisor.
If you're motivated, coachable, and looking for a fast-paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares!
Experience with automotive or heavy-duty truck parts
is a plus!
Essential Functions
Customer Service: Improve the quality and consistency of customer communications and meet customer's expectations. Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction. Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates. Drive improvement of Customer Satisfaction (CSI) scores.
Work Flow Management: Enhance branch productivity through effective work scheduling and planning. Create repair order tasks and update work planning sheet. Review maintenance reports to identify and schedule preventive maintenance, repair campaigns and vehicles requiring follow-up. Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements. Coordinate outside repair with vendors and customers. Provide a resource that allows the management team time to effectively manage shop operations.
Parts Management: Contribute to cost containment through effective inventory planning and warranty. Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery. Make recommendations on min‑max levels to the inventory planning team. Manage parts obsolescence, ship warranty and return parts. Organize and ensure cleanliness in the parts room.
Administrative: Effectively handle all incoming shop calls. Perform clerical duties within the shop operations which include vehicle maintenance files, process all accounts payable and create repair orders for technicians.
Additional Responsibilities
Contribute to cost containment through effective inventory planning and warranty.
Enhance branch productivity through effective work scheduling and planning.
Performs other duties as assigned.
Skills and Abilities
Detail oriented with excellent follow‑up practices.
Capable of multitasking, highly organized, with excellent time‑management skills.
Flexibility to operate and self‑driven to excel in a fast‑paced environment.
Ability to create and maintain professional relationships within all levels of the organization.
Ability to work independently and as a member of a team.
Qualifications
High School Diploma or GED (required).
1 year or more in customer service or comparable experience with issue resolution (required).
Strong computer skills including spreadsheets and word processing software (advanced, required).
Travel Yes
Job Category Operations and Support
Compensation Information The compensation offered may be influenced by experience, education, location, market data, internal equity, etc. The position may also be eligible for an annual bonus, commission, and/or long‑term incentive plan based on level or type. Compensation is hourly at $26.00.
Benefits Information For all full‑time positions only, Ryder offers comprehensive health and welfare benefits including medical, prescription, dental, vision, life and disability insurance, paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and drug‑free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability status, or other protected categories.
Important Note Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
If you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800‑793‑3754.
Current Employees If you are a current employee at Ryder, please log in to Workday to apply using the internal application process.
#J-18808-Ljbffr
Shop Location Denver, CO
Hours Monday – Thursday, 2:30pm – 11pm. Sunday, Split shift 11am – 7:30 pm (can be flexible on the hours).
Compensation $26 Per Hour, paid weekly.
Customer Service Parts Coordinator
is responsible for the oversight of parts ordering, receiving, cataloging, inventory, and reconciliation of all parts at a single location. This position also processes Purchase Orders (POs) and vendor payment requests, ensures the right part is purchased from the right vendor, and maintains inventory levels to maximize customer uptime. We allow you to carve out your own career path and promote from within based on performance. The ideal path of progression in this role is an Ops Supervisor.
If you're motivated, coachable, and looking for a fast-paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares!
Experience with automotive or heavy-duty truck parts
is a plus!
Essential Functions
Customer Service: Improve the quality and consistency of customer communications and meet customer's expectations. Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction. Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates. Drive improvement of Customer Satisfaction (CSI) scores.
Work Flow Management: Enhance branch productivity through effective work scheduling and planning. Create repair order tasks and update work planning sheet. Review maintenance reports to identify and schedule preventive maintenance, repair campaigns and vehicles requiring follow-up. Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements. Coordinate outside repair with vendors and customers. Provide a resource that allows the management team time to effectively manage shop operations.
Parts Management: Contribute to cost containment through effective inventory planning and warranty. Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery. Make recommendations on min‑max levels to the inventory planning team. Manage parts obsolescence, ship warranty and return parts. Organize and ensure cleanliness in the parts room.
Administrative: Effectively handle all incoming shop calls. Perform clerical duties within the shop operations which include vehicle maintenance files, process all accounts payable and create repair orders for technicians.
Additional Responsibilities
Contribute to cost containment through effective inventory planning and warranty.
Enhance branch productivity through effective work scheduling and planning.
Performs other duties as assigned.
Skills and Abilities
Detail oriented with excellent follow‑up practices.
Capable of multitasking, highly organized, with excellent time‑management skills.
Flexibility to operate and self‑driven to excel in a fast‑paced environment.
Ability to create and maintain professional relationships within all levels of the organization.
Ability to work independently and as a member of a team.
Qualifications
High School Diploma or GED (required).
1 year or more in customer service or comparable experience with issue resolution (required).
Strong computer skills including spreadsheets and word processing software (advanced, required).
Travel Yes
Job Category Operations and Support
Compensation Information The compensation offered may be influenced by experience, education, location, market data, internal equity, etc. The position may also be eligible for an annual bonus, commission, and/or long‑term incentive plan based on level or type. Compensation is hourly at $26.00.
Benefits Information For all full‑time positions only, Ryder offers comprehensive health and welfare benefits including medical, prescription, dental, vision, life and disability insurance, paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and drug‑free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability status, or other protected categories.
Important Note Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
If you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800‑793‑3754.
Current Employees If you are a current employee at Ryder, please log in to Workday to apply using the internal application process.
#J-18808-Ljbffr