Hispanic Alliance for Career Enhancement
Customer Service Associate- In Office
Hispanic Alliance for Career Enhancement, Chicago, Illinois, United States
Primary Purpose
To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.
Responsibilities
Assigns new claims to the appropriate claims handler.
Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.
Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
Participates in and maintains a quality service culture within the Customer Service Team.
Attendance during scheduled work hours is required.
Additional Functions
Performs other duties as assigned.
Supports the organization's quality program(s).
Qualifications High school diploma or GED required.
One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.
Skills & Knowledge
Excellent oral and written communication
PC literate, including Microsoft Office products
Good customer service skills
Strong organizational skills
Good interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Work Environment When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
Physical: Computer keyboarding, travel as required.
Auditory/Visual: Hearing, vision and talking.
Benefits A comprehensive benefits package is offered including but not limited to medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Equal Opportunity Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
Apply If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
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Responsibilities
Assigns new claims to the appropriate claims handler.
Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.
Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
Participates in and maintains a quality service culture within the Customer Service Team.
Attendance during scheduled work hours is required.
Additional Functions
Performs other duties as assigned.
Supports the organization's quality program(s).
Qualifications High school diploma or GED required.
One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.
Skills & Knowledge
Excellent oral and written communication
PC literate, including Microsoft Office products
Good customer service skills
Strong organizational skills
Good interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Work Environment When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
Physical: Computer keyboarding, travel as required.
Auditory/Visual: Hearing, vision and talking.
Benefits A comprehensive benefits package is offered including but not limited to medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Equal Opportunity Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
Apply If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
#J-18808-Ljbffr