Facilities Coordinator ServiceChannel Remote, United States Posted 10 hours ago

Remote## Facilities CoordinatorRemote, United States**Location:** Remote, US**Work Hours**: 8-5pm ET**Why You Should Join Us**Join a team that values efficiency, collaboration, and client satisfaction. As a **Facilities Coordinator**, you’ll play a critical role in ensuring smooth operations for our client locations by managing service requests and leveraging the ServiceChannel platform. This is an opportunity to make an impact by improving processes, supporting vendors, and delivering exceptional service.**What You’ll Do**In this role, you will serve as the primary point of contact for a single client, managing service requests and ensuring timely resolution. This is a **Junior level position** with the opportunity to grow with the role.Key responsibilities include:* Monitor and respond to inbound service requests via Zendesk and other platforms* Triage and prioritize requests to ensure timely resolution* Dispatch work orders to vendors and follow up to confirm completion and client satisfaction* Provide basic training and guidance on ServiceChannel applications to clients and providers* Identify and report system issues to the Support and Development teams* Partner with Facility Managers to coordinate services and special projects* Review work orders for cost-saving opportunities (e.g., warranty, landlord coverage)* Maintain accurate documentation for all assigned requests* Ensure compliance with scheduled maintenance services* Collaborate with team members to share knowledge and maintain seamless workflows**What You Bring****Required Skills & Experience:*** Excellent English communication skills (spoken and written)* Strong attention to detail and ability to document accurately* Ability to learn quickly, follow processes, and adapt to feedback* High School Diploma or GED* Knowledge of facility maintenance and customer service experience preferred* Reliable attendance and punctuality**Nice to Have:*** Experience with Zendesk, Five9, ServiceChannel* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook)* Background in restaurant or retail facilities**What You’ll Get*** Competitive compensation* Comprehensive benefits package (health, dental, vision)* Paid time off and holidays* Professional development and training opportunities* Collaborative and supportive team environment* Opportunity to work with industry-leading tools and technology**Fortive Corporation Overview**Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.Fortive: For you, for us, for growth.**About ServiceChannel**ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.**Pay Range**

The salary range for this position (in local currency) is 51,300.00 - 85,700.00 #J-18808-Ljbffr