UC Davis Health
PSR 2- Adult & Pediatric Behavioral Health Center
UC Davis Health, Sacramento, California, United States, 95828
PSR 2- Adult & Pediatric Behavioral Health Center
Join to apply for the
PSR 2- Adult & Pediatric Behavioral Health Center
role at
UC Davis Health .
Job Summary
The Patient Services Representative (PSR 2) is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned. Percentages of time allocated to functions in this position description are a guideline only; individual assignments and time actually worked in each functional area may vary based on the department’s operational needs.
Apply By Date:
January 18th, 2026, at 11:59 PM.
Minimum Qualifications
High School / GED equivalent or related work experience
Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset
Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management (i.e., scheduling, template maintenance, maintenance of demographic and insurance information)
Typing skills sufficient to use a computer keyboard for timely and accurate input and production
Writing skills, using proper English grammar, spelling, and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise, and easy to understand
Bookkeeping skills sufficient to maintain accurate records of patient financial transactions, prepare related financial reports, balance cash box, and prepare deposits
Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions
Knowledge of practices and protocols related to medical office procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
Filing skills to maintain logs and files of information in alphabetical, chronological, and/or numerical order, such that it is current and easily retrievable
Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA
Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee‑for‑service, county‑funded coverage, and workers’ compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients
Knowledge of ICD‑10, CPT, and HCPCS coding sufficient to identify services performed, including diagnoses, procedures, and supplies
Preferred Qualifications
Prior medical setting and/or hospital experience
Experience with medical insurance verification within a medical environment
At least two (2) years of customer service and/or call center experience
Experience performing appointment scheduling and patient registration
Key Responsibilities
50% - Coordination of Medical Office Services
50% - Additional Job Functions
Department Overview The
Adult & Pediatric Behavioral Center
department’s commitment is both broad and deep in what we deliver — from comprehensive training and education programs for residents and fellows to mental and behavioral health services for a diverse patient population to nationally‑funded, leading‑edge psychiatric research. We encourage you to explore more to understand the scope of our reach.
Position Information
Salary or Pay Range: $27.31 - $33.88
Salary Frequency: Hourly
Salary Grade: 265
UC Job Title: MED OFC SVC CRD 2
UC Job Code: 009213
Number of Positions: 1
Appointment Type: Career
Percentage of Time: 100% Full‑time
Shift (Work Schedule): Monday to Friday (8 AM-5 PM)
Location: Behavioral Health Center, Sacramento, CA
Union Representation: EX-Patient Care Technical
Benefits Eligible: Yes
This position is 100% on‑site
Benefits
High‑quality and low‑cost medical plans to choose from to fit your family’s needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits, including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On‑site Employee Assistance Program, including access to free mental health services
Supplemental insurance offered, including additional life, short/long‑term disability, pet insurance, and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles, including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
Standing – Occasional up to 3 hours
Walking – Occasional up to 3 hours
Sitting – Frequent 3 to 6 hours
Lifting/Carrying 0‑25 lbs – Occasional up to 3 hours
Pushing/Pulling 0‑25 lbs – Occasional up to 3 hours
Bending/Stooping – Occasional up to 3 hours
Squatting/Kneeling – Occasional up to 3 hours
Twisting – Occasional up to 3 hours
Reaching overhead – Occasional up to 3 hours
Keyboard use/repetitive motion – Frequent 3 to 6 hours
Mental Demands
Sustained attention and concentration – Frequent 3 to 6 hours
Complex problem solving/reasoning – Occasional up to 3 hours
Ability to organize & prioritize – Frequent 3 to 6 hours
Communication skills – Frequent 3 to 6 hours
Numerical skills – Occasional up to 3 hours
Constant Interaction – Frequent 3 to 6 hours
Customer/Patient Contact – Frequent 3 to 6 hours
Multiple Concurrent Tasks – Frequent 3 to 6 hours
Work Environment
UC Davis is a smoke and tobacco‑free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e‑cigarettes) will be strictly prohibited on any UC Davis‑owned or leased property, indoors and outdoors, including parking lots and residential space.
Must be willing to work overtime, variable days (including weekends), hours, and locations as required to meet the business needs of the practice.
Special Requirements
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation, clearance, and functional capacity assessment.
The duties or functions of this position include the handling of cash (or cash equivalents).
This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures, and training requirements.
Misconduct Disclosure Requirement:
As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan, and our strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
To view the University of California’s Anti‑Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti‑Discrimination.
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role—and the next one. We encourage you to apply even if your experience doesn’t match every listed requirement. #YouBelongHere #CA‑ZM.
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks.
#J-18808-Ljbffr
PSR 2- Adult & Pediatric Behavioral Health Center
role at
UC Davis Health .
Job Summary
The Patient Services Representative (PSR 2) is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned. Percentages of time allocated to functions in this position description are a guideline only; individual assignments and time actually worked in each functional area may vary based on the department’s operational needs.
Apply By Date:
January 18th, 2026, at 11:59 PM.
Minimum Qualifications
High School / GED equivalent or related work experience
Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset
Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management (i.e., scheduling, template maintenance, maintenance of demographic and insurance information)
Typing skills sufficient to use a computer keyboard for timely and accurate input and production
Writing skills, using proper English grammar, spelling, and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise, and easy to understand
Bookkeeping skills sufficient to maintain accurate records of patient financial transactions, prepare related financial reports, balance cash box, and prepare deposits
Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions
Knowledge of practices and protocols related to medical office procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
Filing skills to maintain logs and files of information in alphabetical, chronological, and/or numerical order, such that it is current and easily retrievable
Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA
Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee‑for‑service, county‑funded coverage, and workers’ compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients
Knowledge of ICD‑10, CPT, and HCPCS coding sufficient to identify services performed, including diagnoses, procedures, and supplies
Preferred Qualifications
Prior medical setting and/or hospital experience
Experience with medical insurance verification within a medical environment
At least two (2) years of customer service and/or call center experience
Experience performing appointment scheduling and patient registration
Key Responsibilities
50% - Coordination of Medical Office Services
50% - Additional Job Functions
Department Overview The
Adult & Pediatric Behavioral Center
department’s commitment is both broad and deep in what we deliver — from comprehensive training and education programs for residents and fellows to mental and behavioral health services for a diverse patient population to nationally‑funded, leading‑edge psychiatric research. We encourage you to explore more to understand the scope of our reach.
Position Information
Salary or Pay Range: $27.31 - $33.88
Salary Frequency: Hourly
Salary Grade: 265
UC Job Title: MED OFC SVC CRD 2
UC Job Code: 009213
Number of Positions: 1
Appointment Type: Career
Percentage of Time: 100% Full‑time
Shift (Work Schedule): Monday to Friday (8 AM-5 PM)
Location: Behavioral Health Center, Sacramento, CA
Union Representation: EX-Patient Care Technical
Benefits Eligible: Yes
This position is 100% on‑site
Benefits
High‑quality and low‑cost medical plans to choose from to fit your family’s needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits, including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On‑site Employee Assistance Program, including access to free mental health services
Supplemental insurance offered, including additional life, short/long‑term disability, pet insurance, and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles, including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
Standing – Occasional up to 3 hours
Walking – Occasional up to 3 hours
Sitting – Frequent 3 to 6 hours
Lifting/Carrying 0‑25 lbs – Occasional up to 3 hours
Pushing/Pulling 0‑25 lbs – Occasional up to 3 hours
Bending/Stooping – Occasional up to 3 hours
Squatting/Kneeling – Occasional up to 3 hours
Twisting – Occasional up to 3 hours
Reaching overhead – Occasional up to 3 hours
Keyboard use/repetitive motion – Frequent 3 to 6 hours
Mental Demands
Sustained attention and concentration – Frequent 3 to 6 hours
Complex problem solving/reasoning – Occasional up to 3 hours
Ability to organize & prioritize – Frequent 3 to 6 hours
Communication skills – Frequent 3 to 6 hours
Numerical skills – Occasional up to 3 hours
Constant Interaction – Frequent 3 to 6 hours
Customer/Patient Contact – Frequent 3 to 6 hours
Multiple Concurrent Tasks – Frequent 3 to 6 hours
Work Environment
UC Davis is a smoke and tobacco‑free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e‑cigarettes) will be strictly prohibited on any UC Davis‑owned or leased property, indoors and outdoors, including parking lots and residential space.
Must be willing to work overtime, variable days (including weekends), hours, and locations as required to meet the business needs of the practice.
Special Requirements
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation, clearance, and functional capacity assessment.
The duties or functions of this position include the handling of cash (or cash equivalents).
This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures, and training requirements.
Misconduct Disclosure Requirement:
As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan, and our strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
To view the University of California’s Anti‑Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti‑Discrimination.
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role—and the next one. We encourage you to apply even if your experience doesn’t match every listed requirement. #YouBelongHere #CA‑ZM.
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks.
#J-18808-Ljbffr