State of Florida
PUBLIC HEALTH SERVICES MANAGER B-SES - 64085455
State of Florida, Tallahassee, Florida, us, 32318
Public Health Services Manager
Position Number: 64085455
Pay Plan: SES | Salary: $45,060.11 - $58,029.66 | Closing Date: 01/14/2026
Internal Agency Opportunity – Applicants accepted only from Department of Health employees (OPS, Career Service, SES or SMS). Outside applicants will not be considered.
Responsibilities
This position manages the Region 2 Intake team within the Consumer Services Unit. The unit supports intake of complaints/reports and administrative services for the public, licensees, potential licensees, and boards.
Responsible for all supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning and directing work, approving leave, and taking disciplinary action.
Analyze and develop new policies, procedures, and other actions to implement board, department, and legislative directives efficiently and effectively.
Coordinate work systems and business practices and the capacity of the workforce to improve the complaint and report intake and administrative services.
Supervise investigators and analysts in analysis, processing, and investigation of complaints and reports against health care practitioners according to established policy and procedure.
Provide direction and guidance to staff on workload, processes, policy, and procedures.
Consistently review inventory and work of assigned staff utilizing database reporting and direct observation, to ensure high quality and accurate analysis and investigation as well as equal workload distribution.
Review, evaluate, and interpret laws, rules, regulations, and procedures as they apply to the regulation of health care professions and recommend changes and updates as necessary.
Research issues, prepare reports and recommendations for managerial review as requested.
Conduct research, data audits, data clean‑up, and case monitoring.
Liaison for the MQA Call Center, providing training sessions and materials for mailing to consumers.
Plan workloads, workflow, objectives, and utilization of employees to ensure maximum use of time and resources. Continuously evaluate the workflow and products to improve the quality and quantity of work performed.
Attend meetings per direction of the Investigation Manager.
Conduct research and prepare reports for the Consumer Services Investigation Manager as needed.
Assist in maintenance of enforcement database and personnel issues.
Participate in professional development activities, and job‑related training and educational courses.
Perform other related duties as required.
Required Knowledge, Skills, and Abilities Proficient computer skills (Word, Excel, PowerPoint, Outlook); knowledge of computer databases; knowledge of the compliance management system and licensing system used by the Agency; knowledge of the structure and content of the English language including meaning, spelling, grammar, and composition; understanding written sentences and paragraphs in work‑related documents; knowledge of laws, legal codes, court procedures and government rules & regulations; effective verbal and written communication; active listening; establishing and maintaining effective working relationships; information finding and identification; fact‑finding research; data collection and analysis methods; organizing data for presentation; developing implementation approaches; basic management principles and practices; conflict resolution including handling complaints, arbitrating disputes, and resolving grievances; motivating, developing and directing people; time management; training preparation; strict confidentiality; business and organizational planning, coordination, execution; strategic planning, resource allocation, manpower modeling, leadership techniques, production methods; health care practitioner disciplinary process knowledge.
Qualifications
One (1) year of professional experience in reviewing regulatory documents, report writing, applying regulations, policies, and procedures.
Two (2) years of supervisory or management experience.
College education in a related field of study can substitute on a year‑for‑year basis for the required professional experience.
Must have a valid Florida State driver’s license; satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are required.
Location Tallahassee, FL – This role requires daily in‑person presence at our Tallahassee office. Remote or hybrid work arrangements are not available.
Benefits
Annual and Sick Leave benefits
Nine paid holidays and one personal holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions (for more information, see www.myfrs.com)
Flexible Spending Accounts
Tuition waivers
And more!
For a complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.
Equal Opportunity and Legal Requirements The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation must notify the hiring authority and/or People First Service Center (1-877-562-7287) in advance.
The State of Florida supports a drug‑free workplace; all employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
All positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
The successful candidate will be required to complete Form I‑9 and that information will be verified using the E‑Verify system.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
Florida
has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department’s VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge.
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Pay Plan: SES | Salary: $45,060.11 - $58,029.66 | Closing Date: 01/14/2026
Internal Agency Opportunity – Applicants accepted only from Department of Health employees (OPS, Career Service, SES or SMS). Outside applicants will not be considered.
Responsibilities
This position manages the Region 2 Intake team within the Consumer Services Unit. The unit supports intake of complaints/reports and administrative services for the public, licensees, potential licensees, and boards.
Responsible for all supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning and directing work, approving leave, and taking disciplinary action.
Analyze and develop new policies, procedures, and other actions to implement board, department, and legislative directives efficiently and effectively.
Coordinate work systems and business practices and the capacity of the workforce to improve the complaint and report intake and administrative services.
Supervise investigators and analysts in analysis, processing, and investigation of complaints and reports against health care practitioners according to established policy and procedure.
Provide direction and guidance to staff on workload, processes, policy, and procedures.
Consistently review inventory and work of assigned staff utilizing database reporting and direct observation, to ensure high quality and accurate analysis and investigation as well as equal workload distribution.
Review, evaluate, and interpret laws, rules, regulations, and procedures as they apply to the regulation of health care professions and recommend changes and updates as necessary.
Research issues, prepare reports and recommendations for managerial review as requested.
Conduct research, data audits, data clean‑up, and case monitoring.
Liaison for the MQA Call Center, providing training sessions and materials for mailing to consumers.
Plan workloads, workflow, objectives, and utilization of employees to ensure maximum use of time and resources. Continuously evaluate the workflow and products to improve the quality and quantity of work performed.
Attend meetings per direction of the Investigation Manager.
Conduct research and prepare reports for the Consumer Services Investigation Manager as needed.
Assist in maintenance of enforcement database and personnel issues.
Participate in professional development activities, and job‑related training and educational courses.
Perform other related duties as required.
Required Knowledge, Skills, and Abilities Proficient computer skills (Word, Excel, PowerPoint, Outlook); knowledge of computer databases; knowledge of the compliance management system and licensing system used by the Agency; knowledge of the structure and content of the English language including meaning, spelling, grammar, and composition; understanding written sentences and paragraphs in work‑related documents; knowledge of laws, legal codes, court procedures and government rules & regulations; effective verbal and written communication; active listening; establishing and maintaining effective working relationships; information finding and identification; fact‑finding research; data collection and analysis methods; organizing data for presentation; developing implementation approaches; basic management principles and practices; conflict resolution including handling complaints, arbitrating disputes, and resolving grievances; motivating, developing and directing people; time management; training preparation; strict confidentiality; business and organizational planning, coordination, execution; strategic planning, resource allocation, manpower modeling, leadership techniques, production methods; health care practitioner disciplinary process knowledge.
Qualifications
One (1) year of professional experience in reviewing regulatory documents, report writing, applying regulations, policies, and procedures.
Two (2) years of supervisory or management experience.
College education in a related field of study can substitute on a year‑for‑year basis for the required professional experience.
Must have a valid Florida State driver’s license; satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are required.
Location Tallahassee, FL – This role requires daily in‑person presence at our Tallahassee office. Remote or hybrid work arrangements are not available.
Benefits
Annual and Sick Leave benefits
Nine paid holidays and one personal holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions (for more information, see www.myfrs.com)
Flexible Spending Accounts
Tuition waivers
And more!
For a complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.
Equal Opportunity and Legal Requirements The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation must notify the hiring authority and/or People First Service Center (1-877-562-7287) in advance.
The State of Florida supports a drug‑free workplace; all employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
All positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
The successful candidate will be required to complete Form I‑9 and that information will be verified using the E‑Verify system.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
Florida
has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department’s VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge.
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