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Reliance Health

Senior QA Lead, Multichannel Care Center

Reliance Health, Syracuse, New York, United States

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A healthcare organization is looking for a Senior Care Associate to lead the quality assurance function across communication channels. You will be responsible for monitoring agent performance, coaching, and driving process improvements to enhance service quality. The ideal candidate has experience in quality assurance, strong analytical skills, and excellent communication abilities. Join us to transform healthcare and ensure operational excellence while making quality healthcare accessible for everyone. #J-18808-Ljbffr