American Arbitration Association
Manager of ADR Services
American Arbitration Association, Houston, Texas, United States, 77246
The American Arbitration Association (AAA) is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, colour, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
Manager of ADR Services Overview The AAA seeks a highly organized and experienced Manager of ADR Services to lead arbitration and mediation case administration and supervise a team of Case Administrators. The role involves managing a dynamic caseload, serving as the primary liaison with parties and neutrals, ensuring consistent application of AAA's rules and procedures, training staff, leading conference calls and preliminary hearings, identifying and resolving case‑management issues, and maintaining confidentiality and data‑security standards. The ideal candidate will possess strong analytical, communication, and leadership skills along with a solid foundation in ADR processes.
Work Environment This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location.
Compensation
Charlotte, NC, Miami, FL; San Antonio, TX: $73,000 - $78,000
Atlanta, GA; Buffalo, NY; Dallas, TX, Fresno, CA: $77,000 - $82,000
Houston, TX; Johnston, RI; Minneapolis, MN: $79,000 - $83,000
Chicago, IL; Philadelphia, PA; Voorhees, NJ: $82,000 - $87,000
Boston, MA, Los Angeles, CA: $86,000 - $91,000
New York, NY; San Francisco, CA: $91,000 - $97,000
This position is also eligible for an annual performance‑based incentive targeting 10% of annual salary.
Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student‑loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.
Qualifications
Bachelor’s degree in business, law, or a related field; or equivalent mix of education and experience
4–6 years of comprehensive customer service and case management experience in a legal, judicial, or ADR setting
1–2 years of supervisory or team‑lead experience
Strong knowledge of arbitration and mediation procedures and rules
Excellent communication and interpersonal skills
Demonstrated ability to exercise sound judgment and resolve complex issues
Proficiency in Microsoft Office and case‑management systems; adaptability to emerging technologies, including AI tools
About Us The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast‑paced environment where excellence meets opportunity. The organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict‑resolution practices. AAA fosters growth through collaboration with experienced legal professionals and invests in its team through comprehensive professional development programs. Employees experience challenging work, meaningful recognition, and a culture where merit drives success and learning never stops.
Equal Opportunity Employer: The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, colour, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
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Manager of ADR Services Overview The AAA seeks a highly organized and experienced Manager of ADR Services to lead arbitration and mediation case administration and supervise a team of Case Administrators. The role involves managing a dynamic caseload, serving as the primary liaison with parties and neutrals, ensuring consistent application of AAA's rules and procedures, training staff, leading conference calls and preliminary hearings, identifying and resolving case‑management issues, and maintaining confidentiality and data‑security standards. The ideal candidate will possess strong analytical, communication, and leadership skills along with a solid foundation in ADR processes.
Work Environment This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location.
Compensation
Charlotte, NC, Miami, FL; San Antonio, TX: $73,000 - $78,000
Atlanta, GA; Buffalo, NY; Dallas, TX, Fresno, CA: $77,000 - $82,000
Houston, TX; Johnston, RI; Minneapolis, MN: $79,000 - $83,000
Chicago, IL; Philadelphia, PA; Voorhees, NJ: $82,000 - $87,000
Boston, MA, Los Angeles, CA: $86,000 - $91,000
New York, NY; San Francisco, CA: $91,000 - $97,000
This position is also eligible for an annual performance‑based incentive targeting 10% of annual salary.
Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student‑loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.
Qualifications
Bachelor’s degree in business, law, or a related field; or equivalent mix of education and experience
4–6 years of comprehensive customer service and case management experience in a legal, judicial, or ADR setting
1–2 years of supervisory or team‑lead experience
Strong knowledge of arbitration and mediation procedures and rules
Excellent communication and interpersonal skills
Demonstrated ability to exercise sound judgment and resolve complex issues
Proficiency in Microsoft Office and case‑management systems; adaptability to emerging technologies, including AI tools
About Us The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast‑paced environment where excellence meets opportunity. The organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict‑resolution practices. AAA fosters growth through collaboration with experienced legal professionals and invests in its team through comprehensive professional development programs. Employees experience challenging work, meaningful recognition, and a culture where merit drives success and learning never stops.
Equal Opportunity Employer: The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, colour, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
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