Cardinal Health
What Customer Service Operations contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function.
Job Summary The Supervisor, HCP Medical Documentation oversees the Clinical Notes Team responsible for reviewing and qualifying medical documentation to ensure compliance with insurance requirements, primarily for Continuous Glucose Monitoring (CGM) products. This role manages a team of associates who interpret clinical notes from healthcare providers, validate documentation against Medicare and insurance policies, and support the submission of claims. The Supervisor ensures timely turnaround of documentation, allocates work across multiple systems, and drives team performance through coaching, development, and accountability.
Responsibilities
Directly supervises the Clinical Notes Team, ensuring accurate and timely review of medical documentation within 24–48 hours of receipt.
Allocates work daily using OnBase and productivity dashboards; monitors real-time workflow and updates.
Oversees outbound call activities to healthcare provider offices using Genesys for documentation requests.
Tracks and reports key performance indicators, including cycle time, productivity, and compliance with insurance requirements.
Provides coaching and development to team members; conducts performance evaluations and addresses escalations.
Holds weekly team meetings to review performance, share updates, and reinforce policies and procedures.
Ensures adherence to Medicare and insurance medical policies for CGM and other product lines (e.g., ostomy, urology).
Partners with the HCP Medical Documentation Manager to implement new processes and support organizational initiatives.
Maintains strong communication with leadership to address team dynamics and operational challenges.
Perform additional responsibilities or special projects as assigned.
Qualifications
Bachelor’s degree in a related field, or equivalent work experience, preferred.
4–8 years of experience in a healthcare, insurance, or medical documentation environment preferred.
Prior leadership or people management experience strongly preferred.
Familiarity with insurance medical policy interpretation and documentation workflows is a plus.
Medical documentation experience, preferred
Strong communication and interpersonal skills to manage a tenured team and collaborate with leadership.
Ability to use workflow tools (OnBase), call systems (Genesys), and productivity dashboards effectively.
Detail-oriented with the ability to meet strict turnaround times and compliance standards.
What is expected of you and others at this level
Coordinates and supervises the daily activities of operations or business staff
Administers and exercises policies and procedures
Ensures employees operate within guidelines
Decisions have a direct impact to work unit operations and customers
Frequently interacts with subordinates, customers, and peer groups at various management levels
Interactions normally involve information exchange and basic problem resolution
Anticipated salary range:
$67,500 to $86,670
Bonus eligible:
No
Benefits
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close:
03/07/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
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Customer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function.
Job Summary The Supervisor, HCP Medical Documentation oversees the Clinical Notes Team responsible for reviewing and qualifying medical documentation to ensure compliance with insurance requirements, primarily for Continuous Glucose Monitoring (CGM) products. This role manages a team of associates who interpret clinical notes from healthcare providers, validate documentation against Medicare and insurance policies, and support the submission of claims. The Supervisor ensures timely turnaround of documentation, allocates work across multiple systems, and drives team performance through coaching, development, and accountability.
Responsibilities
Directly supervises the Clinical Notes Team, ensuring accurate and timely review of medical documentation within 24–48 hours of receipt.
Allocates work daily using OnBase and productivity dashboards; monitors real-time workflow and updates.
Oversees outbound call activities to healthcare provider offices using Genesys for documentation requests.
Tracks and reports key performance indicators, including cycle time, productivity, and compliance with insurance requirements.
Provides coaching and development to team members; conducts performance evaluations and addresses escalations.
Holds weekly team meetings to review performance, share updates, and reinforce policies and procedures.
Ensures adherence to Medicare and insurance medical policies for CGM and other product lines (e.g., ostomy, urology).
Partners with the HCP Medical Documentation Manager to implement new processes and support organizational initiatives.
Maintains strong communication with leadership to address team dynamics and operational challenges.
Perform additional responsibilities or special projects as assigned.
Qualifications
Bachelor’s degree in a related field, or equivalent work experience, preferred.
4–8 years of experience in a healthcare, insurance, or medical documentation environment preferred.
Prior leadership or people management experience strongly preferred.
Familiarity with insurance medical policy interpretation and documentation workflows is a plus.
Medical documentation experience, preferred
Strong communication and interpersonal skills to manage a tenured team and collaborate with leadership.
Ability to use workflow tools (OnBase), call systems (Genesys), and productivity dashboards effectively.
Detail-oriented with the ability to meet strict turnaround times and compliance standards.
What is expected of you and others at this level
Coordinates and supervises the daily activities of operations or business staff
Administers and exercises policies and procedures
Ensures employees operate within guidelines
Decisions have a direct impact to work unit operations and customers
Frequently interacts with subordinates, customers, and peer groups at various management levels
Interactions normally involve information exchange and basic problem resolution
Anticipated salary range:
$67,500 to $86,670
Bonus eligible:
No
Benefits
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close:
03/07/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
#J-18808-Ljbffr