Thrive Pet Healthcare
Veterinary Client Service Representative
Thrive Pet Healthcare, Gilbert, Arizona, United States, 85233
Veterinary Client Service Representative
Location: Gilbert, AZ
1 day ago—Be among the first 25 applicants
More than a word, care is present in everything you do. At Arizona Veterinary Oncology, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.
About Us We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both joys and heartaches of our profession to lift each other up through laughter and empathy. And, we have plenty of fun along the way!
Role Responsibilities
Help strengthen relationships with our clients by greeting them and their pet! Help new clients complete registration and notify them of expected wait times.
Educate clients and answer non‑medical inquiries.
Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
Schedule appointments, including in‑office diagnostics, and communicate with referring hospital staff to access patient records. Create appointment reminders and reschedule missed appointments.
Maintain computer records with up‑to‑date client and patient data, verifying each patient upon entrance to the hospital.
Maintain front desk, reception area, waiting areas, and exam rooms in a neat and clean manner.
Ensure financial responsibilities are met. Review charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer‑generated reporting.
Be willing to guide, mentor, and support fellow team members.
Experience & Skills Requirements
Customer service experience and 1 year of experience in veterinary medicine are required.
Great communication skills—team oriented with an ability to collaborate and support each other.
Outstanding multi‑tasker.
Must be able to work rotating holidays.
Desire to practice empathetic, gold‑standard medicine benefiting our patients.
Are paw‑positive, kind, and provide trustworthy communication to patients, team members, and clients.
Have the desire to constantly grow and advance as a valued member!
Career Growth Opportunities
Access to a vast, diverse, and free library of continuing education courses—ThriveU.
Live, virtual interactive workshops to develop valuable leadership skills.
A program designed to teach you the fundamentals of running a pet hospital.
With many locations nationwide, you can find and move into any specialty, hospital type, or environment.
Benefits – Our Care In Action
Paid time off including 8 weeks of full‑pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions.
Quality medical, dental, and vision insurance plus health savings account and flexible spending account.
Pet perks, including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations.
Generously subsidized backup and ongoing care support for children, adults, and pets.
Mental health benefits including coaching and therapy sessions.
401(k) with employer contribution and no waiting period.
Continuing education and development support through our library of free CE courses and paid time off to complete.
Scholarship opportunities and student loan support program.
And so much more!
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.
#J-18808-Ljbffr
1 day ago—Be among the first 25 applicants
More than a word, care is present in everything you do. At Arizona Veterinary Oncology, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.
About Us We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both joys and heartaches of our profession to lift each other up through laughter and empathy. And, we have plenty of fun along the way!
Role Responsibilities
Help strengthen relationships with our clients by greeting them and their pet! Help new clients complete registration and notify them of expected wait times.
Educate clients and answer non‑medical inquiries.
Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
Schedule appointments, including in‑office diagnostics, and communicate with referring hospital staff to access patient records. Create appointment reminders and reschedule missed appointments.
Maintain computer records with up‑to‑date client and patient data, verifying each patient upon entrance to the hospital.
Maintain front desk, reception area, waiting areas, and exam rooms in a neat and clean manner.
Ensure financial responsibilities are met. Review charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer‑generated reporting.
Be willing to guide, mentor, and support fellow team members.
Experience & Skills Requirements
Customer service experience and 1 year of experience in veterinary medicine are required.
Great communication skills—team oriented with an ability to collaborate and support each other.
Outstanding multi‑tasker.
Must be able to work rotating holidays.
Desire to practice empathetic, gold‑standard medicine benefiting our patients.
Are paw‑positive, kind, and provide trustworthy communication to patients, team members, and clients.
Have the desire to constantly grow and advance as a valued member!
Career Growth Opportunities
Access to a vast, diverse, and free library of continuing education courses—ThriveU.
Live, virtual interactive workshops to develop valuable leadership skills.
A program designed to teach you the fundamentals of running a pet hospital.
With many locations nationwide, you can find and move into any specialty, hospital type, or environment.
Benefits – Our Care In Action
Paid time off including 8 weeks of full‑pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions.
Quality medical, dental, and vision insurance plus health savings account and flexible spending account.
Pet perks, including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations.
Generously subsidized backup and ongoing care support for children, adults, and pets.
Mental health benefits including coaching and therapy sessions.
401(k) with employer contribution and no waiting period.
Continuing education and development support through our library of free CE courses and paid time off to complete.
Scholarship opportunities and student loan support program.
And so much more!
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.
#J-18808-Ljbffr