Vaughn Automotive Group
Job Description
We are seeking a professional and experienced
Service Manager
to take a leadership role within the company. This position will focus primarily on the daily operations of our shop—overseeing workflow, supporting technicians, managing customer communication, preparing estimates, and ensuring a top-tier customer experience.
The ideal candidate is organized, customer-focused, and experienced in managing a busy service environment. This is a key leadership role in a top-notch, reputable organization with a strong local presence and longstanding customer base.
Responsibilities
Manage daily shop operations and ensure an efficient, organized workflow
Greet customers, gather vehicle information, and prepare repair estimates
Communicate clearly with customers about recommended services and timelines
Assign work to technicians and ensure jobs are completed on schedule
Oversee quality control and ensure all repairs meet safety and service standards
Order parts, track inventory, and maintain vendor relationships
Handle customer issues, questions, and escalations professionally
Maintain accurate repair orders, approvals, and service documentation
Support, train, and lead technicians and communicate with advisors
Work with ownership to improve processes, shop performance, and customer experience
Skills & Qualifications
Prior experience as a Service Writer, Service Advisor, Shop Foreman, or Service Manager
Strong understanding of general automotive repair and service processes
Excellent customer service and communication skills
Ability to manage multiple repairs and prioritize workflow in a busy shop
Leadership abilities — able to support and guide technicians effectively
Strong organizational skills and attention to detail
Experience with scheduling, estimating, and repair order software preferred
About the Opportunity This position offers the opportunity to join a highly respected, top-tier automotive organization with multiple service divisions and a strong reputation for quality. As the Service Manager of our car care facility, you will play a central leadership role—helping guide daily operations, shape the customer experience, support our technicians, and uphold the standards that make our service department the destination for automotive service.
Benefits
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Vacation Pay
Work Location: In person
About Our Dealership Lloyd Vaughn established Vaughn Motors in Bunkie in 1998 and has since grown to 9 locations serving the Central Louisiana area. Lloyd's goal for Vaughn Automotive is to become one of the best known and most respected Dealerships in Central Louisiana, with a long history of outstanding customer satisfaction and service. We have a strong and committed staff with many years of experience satisfying our customers' needs. We are looking for self‑motivated individuals interested in advancement in a growing company.
We invite you to take a look at us and join our team.
#J-18808-Ljbffr
Service Manager
to take a leadership role within the company. This position will focus primarily on the daily operations of our shop—overseeing workflow, supporting technicians, managing customer communication, preparing estimates, and ensuring a top-tier customer experience.
The ideal candidate is organized, customer-focused, and experienced in managing a busy service environment. This is a key leadership role in a top-notch, reputable organization with a strong local presence and longstanding customer base.
Responsibilities
Manage daily shop operations and ensure an efficient, organized workflow
Greet customers, gather vehicle information, and prepare repair estimates
Communicate clearly with customers about recommended services and timelines
Assign work to technicians and ensure jobs are completed on schedule
Oversee quality control and ensure all repairs meet safety and service standards
Order parts, track inventory, and maintain vendor relationships
Handle customer issues, questions, and escalations professionally
Maintain accurate repair orders, approvals, and service documentation
Support, train, and lead technicians and communicate with advisors
Work with ownership to improve processes, shop performance, and customer experience
Skills & Qualifications
Prior experience as a Service Writer, Service Advisor, Shop Foreman, or Service Manager
Strong understanding of general automotive repair and service processes
Excellent customer service and communication skills
Ability to manage multiple repairs and prioritize workflow in a busy shop
Leadership abilities — able to support and guide technicians effectively
Strong organizational skills and attention to detail
Experience with scheduling, estimating, and repair order software preferred
About the Opportunity This position offers the opportunity to join a highly respected, top-tier automotive organization with multiple service divisions and a strong reputation for quality. As the Service Manager of our car care facility, you will play a central leadership role—helping guide daily operations, shape the customer experience, support our technicians, and uphold the standards that make our service department the destination for automotive service.
Benefits
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Vacation Pay
Work Location: In person
About Our Dealership Lloyd Vaughn established Vaughn Motors in Bunkie in 1998 and has since grown to 9 locations serving the Central Louisiana area. Lloyd's goal for Vaughn Automotive is to become one of the best known and most respected Dealerships in Central Louisiana, with a long history of outstanding customer satisfaction and service. We have a strong and committed staff with many years of experience satisfying our customers' needs. We are looking for self‑motivated individuals interested in advancement in a growing company.
We invite you to take a look at us and join our team.
#J-18808-Ljbffr