EAM-Mosca Corp.
Field Service Technician – EAM‑Mosca Corp. – Phoenix, AZ
EAM‑Mosca Corp., Hazle Township PA, a dynamic market leader in end‑of‑line automated packaging machinery and consumable strapping solutions, is seeking a Field Service Technician for the Phoenix, AZ region.
EAM‑Mosca is privately held with a focused entrepreneurial culture and serves highly successful North and South American manufacturing companies.
EAM‑Mosca seeks experienced, self‑driven Field Service Technicians with an electromechanical background to support our advanced strapping systems.
The Field Service Technician provides on‑site and remote support for a suite of strapping solutions, both standalone and integrated into our customers’ conveyance systems.
Responsibilities
Install, commission, and test equipment to ensure reliability and high customer satisfaction.
Perform preventive, predictive, and emergency maintenance on all EAM equipment.
Troubleshoot mechanical and electrical systems using systematic thinking, test equipment, and hand tools to identify faults and develop repair plans.
Work closely with Mosca Engineering to provide the highest level of customer service.
Generate service reports that explain the work performed, parts used, and a clear understanding of the issue, solution, and follow‑up needed, delivered in a timely and professional manner.
Communicate daily with area service managers and develop schedules and travel itineraries that meet customer needs and allow ample time to perform requested work.
Maintain a sense of urgency while remaining calm under pressure to ensure the highest level of customer service.
Skills Required
Advanced understanding of machines and their systems, including pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts.
Basic experience with control systems utilizing Allen Bradley, Siemens, and B&R PLCs.
Electromechanical experience with conveyance systems, understanding sensors, electric motors and their interactions.
Ability to use a multimeter, perform point‑to‑point tests, read electrical schematics, and trace.
Proficiency with calipers, micrometers, and related measurement tools.
Self‑initiative and ability to work independently on a regular basis.
Clear and professional communication through written and verbal media, including web‑based service reporting, video conferencing, and face‑to‑face interactions.
Extensive travel within the U.S. Monday through Friday (80%).
Team, Training & Support
In‑house training with continuous on‑the‑job field training with senior field staff.
Company car.
Corporate expense account/credit card.
Company laptop and cell phone.
All required personal safety equipment.
Company logo‑ed clothing.
All supporting parts inventory needed for equipment maintenance.
Company‑supplied tools.
Experience & Education
Minimum 3 years of field or plant equipment maintenance experience.
Corrugated industry experience – a plus.
Mechanical understanding of strapping machines; knowledge of Mosca preferred.
High school diploma.
Valid driver’s license.
Solid mechanical/electrical background.
PLC experience preferred.
Associate’s degree – a plus.
Benefits
Medical, dental, and vision benefits.
401(k) retirement savings program.
Paid vacation and holidays.
Life insurance.
Employee assistance programs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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EAM‑Mosca is privately held with a focused entrepreneurial culture and serves highly successful North and South American manufacturing companies.
EAM‑Mosca seeks experienced, self‑driven Field Service Technicians with an electromechanical background to support our advanced strapping systems.
The Field Service Technician provides on‑site and remote support for a suite of strapping solutions, both standalone and integrated into our customers’ conveyance systems.
Responsibilities
Install, commission, and test equipment to ensure reliability and high customer satisfaction.
Perform preventive, predictive, and emergency maintenance on all EAM equipment.
Troubleshoot mechanical and electrical systems using systematic thinking, test equipment, and hand tools to identify faults and develop repair plans.
Work closely with Mosca Engineering to provide the highest level of customer service.
Generate service reports that explain the work performed, parts used, and a clear understanding of the issue, solution, and follow‑up needed, delivered in a timely and professional manner.
Communicate daily with area service managers and develop schedules and travel itineraries that meet customer needs and allow ample time to perform requested work.
Maintain a sense of urgency while remaining calm under pressure to ensure the highest level of customer service.
Skills Required
Advanced understanding of machines and their systems, including pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts.
Basic experience with control systems utilizing Allen Bradley, Siemens, and B&R PLCs.
Electromechanical experience with conveyance systems, understanding sensors, electric motors and their interactions.
Ability to use a multimeter, perform point‑to‑point tests, read electrical schematics, and trace.
Proficiency with calipers, micrometers, and related measurement tools.
Self‑initiative and ability to work independently on a regular basis.
Clear and professional communication through written and verbal media, including web‑based service reporting, video conferencing, and face‑to‑face interactions.
Extensive travel within the U.S. Monday through Friday (80%).
Team, Training & Support
In‑house training with continuous on‑the‑job field training with senior field staff.
Company car.
Corporate expense account/credit card.
Company laptop and cell phone.
All required personal safety equipment.
Company logo‑ed clothing.
All supporting parts inventory needed for equipment maintenance.
Company‑supplied tools.
Experience & Education
Minimum 3 years of field or plant equipment maintenance experience.
Corrugated industry experience – a plus.
Mechanical understanding of strapping machines; knowledge of Mosca preferred.
High school diploma.
Valid driver’s license.
Solid mechanical/electrical background.
PLC experience preferred.
Associate’s degree – a plus.
Benefits
Medical, dental, and vision benefits.
401(k) retirement savings program.
Paid vacation and holidays.
Life insurance.
Employee assistance programs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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