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Epiq

Service Specialist

Epiq, Kansas City, Missouri, United States, 64101

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Job Description It’s fun to work at a company where people truly believe in what they are doing!

This role will be critical in helping ensure multiple areas of administrative duties are fulfilled to successfully deliver on our service commitments in a timely and effective manner. Administrative duties may include handling and distributing mail, copying, printing, hospitality, reception, filing, or other services defined or outlined in Epiq’s service agreement with client.

Responsibilities

General

Provide exceptional client service by learning all the necessary details of work requests and then delivering as expected

Answer telephone inquiries, loading/unloading parcels, delivering of parcels, copying, binding, and other client requests as needed

Mail/Distribution Services

Sort, distribute and meter US mail with knowledge of current postal rates

Ensure all projects have been properly produced and Quality Checked (QC’d) to Epiq’s standard

Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to Epiq’s standards

Copy Services

Immediate attention given to clients entering Copy/Mail Center in accordance with Epiq’s standard of operation

Accurately produce copy, print and scan projects in accordance to verbal and written instructions

Hospitality Services

Coordination and upkeep of client conference rooms, common areas and kitchens

Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use

Organize and distribute client kitchen supplies

Maintain inventory control and order supplies as needed

Floor Coordination

Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area

Qualifications & Characteristics

Someone who thrives at providing exceptional customer service

Excellent communicator (verbal and written) with great organizational skills

Detail‑oriented with a knack for exceptional quality service

Ability to quickly and effectively learn instructions and apply necessary skills

Ability to manage multiple tasks

Ability to lift or move 40 lbs. or greater

Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

Ability to walk, bend, kneel, stand or sit for an extended period of time

Compensation Compensation range for this role is 15.00 to 20.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits Click Here To Learn About Epiq’s Benefits.

If you like wild growth and working with happy, enthusiastic over‑achievers, you’ll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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