Minnesota Council of Nonprofits
Emergency Services Program Manager
Minnesota Council of Nonprofits, Minneapolis, Minnesota, United States, 55400
Our MISSION
The Bridge for Youth (BFY) centers youth voice, justice, and equity in all we do, and empowers youth experiencing homelessness through safe shelter, basic needs, and healthy relationships. Our VALUES Patience – We give space for youth to make decisions on their own timeline in their own way. Love and Caring – We believe in acceptance, empathy, and non‑judgement. Communication – We engage in intentional dialogue to understand each other’s truths. Integrity – We actively learn, grow, and change to align our actions in equity and justice. Co‑Creation – We seek connection to amplify the voice of youth and each other. Community – We stand together for youth and for each other. Position Information Position:
Emergency Services Program Manager Job Type:
Full‑Time Classification:
Exempt Reports to:
Program Director Posting Date:
1/8/26 Closing Date:
Open until filled Compensation:
$67,000 – $78,000 per year Location:
100% on‑site with occasional flexibility to work remotely as approved by supervisor Working Hours:
Flexible hours Sunday – Thursday with on‑call support rotation 24‑hours a day for seven days Position Overview
For over 50 years, BFY has been at the forefront of addressing youth homelessness in Minnesota, positively impacting the lives of the most vulnerable youth in our community through youth‑centered programs that offer a pathway out of poverty and chronic homelessness. The Emergency Services Program (ESP) Manager is directly responsible for developing, implementing, and managing Resilience House, a 24/7/365 emergency shelter for youth ages 10‑17; Gloria’s Place, a 24/7/365 emergency shelter for pregnant or parenting youth ages 15‑17 and their child ages 0‑3; and the Youth Response Center (YRC) where calls and texts are answered 24/7/365. Resilience House and Gloria’s Place are licensed by DHS with programming focused on family reunification. The ESP Manager assures the physical, emotional, and psychological well‑being of youth during their involvement with BFY. Key Responsibilities – Programmatic – Emergency Services
Provide professional leadership, direction, and management to Resilience House and Gloria’s Place staff, including direct oversight of supervisors, volunteers, and interns Oversee day‑to‑day operations ensuring high utilization activities align with all DHS licensing requirements Collaborate and co‑create in developing BFY emergency services program design and implementation, including strengthening aftercare supports Collaborate and co‑create with other BFY program managers in coordinating activities and delivery of services, including staff schedule coordination Assist in developing and providing oversight to programmatic evaluations and data collection for grants, reports, or other agency needs Professionally interact and collaborate with outside agencies and service providers to refer and ensure a continuum of care for the youth and their families Create, develop, and carry out specific administrative program strategies and activities that coincide with providing a sense of safety, security, and stability for youth and families as needed; create reports to reflect these activities Serve as a program liaison to county staff Supervision of Emergency Services
Provide professional leadership, direction, and management to staff responsible for service delivery, program coordination, and ESP staff supervision Serve as backup support to staff in shelter and housing programs needing assistance with youth as needed Ensure staff obtain needed professional development: onboarding (Bridgeways), guidance, supervision, support, and training in their responsibilities Ensure staff meet annual training requirements, as well as monitor and evaluate performance of program staff and volunteers Model and train Nine Guiding Principles of Youth Work, positive youth development, and other therapeutic strategies and techniques to Emergency Services and OSS staff, interns, or volunteers Achieve and maintain comprehensive and systemic youth engagement As appropriate, engage in positive working relationships with parents and other family members of the youth in program Monitor program delivery to ensure activities align, meet, and achieve contractual program outcomes and goals Modify and adjust programs, processes, and infrastructure where necessary to assure successful outcomes Ensure that all programs and youth files are compliant in terms of county, state, and federal regulatory requirements including, but not limited to, DHS, City of Minneapolis licensing, state and federal privacy laws, state and federal employment laws, and Minnesota Department of Human Rights (MDHR) obligations Administrative Duties
Participate in administrative, team, and board meetings as scheduled Assist as needed with grants/contracts applications and reporting Assure maintenance of program documentation, precise data collection, and timely reporting Regularly lead meetings and initiatives that contribute to the ongoing development and increased effectiveness and efficiency of the department Conduct applicant screening, interviewing, and hiring for department staff Conduct employee performance reviews Manage program budget Qualifications / Required Skills
Must have a minimum four years of demonstrated program management and supervisory experience in housing programs (shelter, transitional, supportive), family reunification, nine guiding principles, therapeutic milieu, youth engagement, healing informed / trauma responsive care through the lens of racial and gender equity Minimum of two years of experience working with youth experiencing homelessness, including those who identify as BIPOC, LGBTQ+, pregnant, and/or parenting Sensitivity and knowledge of racism with a demonstrated commitment to racial justice A proven leader committed to advancing BFY vision, mission, values, and guiding principles, and demonstrated competencies in developing and leading a high performing team Ability to maintain confidentiality with sensitive information and confidential matters Ability to plan, direct, and review the work of others with confidence and clarity Organized and works well under pressure and manage multiple projects/deadlines Exceptional written, verbal, and interpersonal communication skills with a commitment to positive, truthful, and purposeful communication Intermediate knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint, Outlook) and Client Record Management (CRM) Must be 21 years of age or older Must not have been a resident of any BFY program within the last three years Must clear a background check Must have a valid driver’s license, satisfactory driving record and insurance limits of $100,000 per person/$300,000 per accident Preferred
Lived experience similar to the youth served by BFY Bi‑lingual (English‑Spanish) with high proficiency of verbal and written skills Bachelor’s or master’s degree in youth development, nonprofit leadership, psychology, social work, or related human services field To Apply
Submit cover letter, references, and resume to
resume@bridgeforyouth.org Equal Opportunity Employer
The Bridge for Youth is an Equal Opportunity Employer committed to embracing diversity and individuality, and opposed to practices which discriminate on basis of race, gender, sexual orientation, religion, handicap, disability, age, or nationality. We apply this policy of unbiased consideration to our hiring process, recruitment, promotion, transfer, compensation, layoff, and termination. We are further committed to taking affirmative action to ensure our employment opportunities are accessible to individuals who meet the qualifications conducive to available positions, and we encourage all interested job‑seekers to apply. EEO/AA.
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The Bridge for Youth (BFY) centers youth voice, justice, and equity in all we do, and empowers youth experiencing homelessness through safe shelter, basic needs, and healthy relationships. Our VALUES Patience – We give space for youth to make decisions on their own timeline in their own way. Love and Caring – We believe in acceptance, empathy, and non‑judgement. Communication – We engage in intentional dialogue to understand each other’s truths. Integrity – We actively learn, grow, and change to align our actions in equity and justice. Co‑Creation – We seek connection to amplify the voice of youth and each other. Community – We stand together for youth and for each other. Position Information Position:
Emergency Services Program Manager Job Type:
Full‑Time Classification:
Exempt Reports to:
Program Director Posting Date:
1/8/26 Closing Date:
Open until filled Compensation:
$67,000 – $78,000 per year Location:
100% on‑site with occasional flexibility to work remotely as approved by supervisor Working Hours:
Flexible hours Sunday – Thursday with on‑call support rotation 24‑hours a day for seven days Position Overview
For over 50 years, BFY has been at the forefront of addressing youth homelessness in Minnesota, positively impacting the lives of the most vulnerable youth in our community through youth‑centered programs that offer a pathway out of poverty and chronic homelessness. The Emergency Services Program (ESP) Manager is directly responsible for developing, implementing, and managing Resilience House, a 24/7/365 emergency shelter for youth ages 10‑17; Gloria’s Place, a 24/7/365 emergency shelter for pregnant or parenting youth ages 15‑17 and their child ages 0‑3; and the Youth Response Center (YRC) where calls and texts are answered 24/7/365. Resilience House and Gloria’s Place are licensed by DHS with programming focused on family reunification. The ESP Manager assures the physical, emotional, and psychological well‑being of youth during their involvement with BFY. Key Responsibilities – Programmatic – Emergency Services
Provide professional leadership, direction, and management to Resilience House and Gloria’s Place staff, including direct oversight of supervisors, volunteers, and interns Oversee day‑to‑day operations ensuring high utilization activities align with all DHS licensing requirements Collaborate and co‑create in developing BFY emergency services program design and implementation, including strengthening aftercare supports Collaborate and co‑create with other BFY program managers in coordinating activities and delivery of services, including staff schedule coordination Assist in developing and providing oversight to programmatic evaluations and data collection for grants, reports, or other agency needs Professionally interact and collaborate with outside agencies and service providers to refer and ensure a continuum of care for the youth and their families Create, develop, and carry out specific administrative program strategies and activities that coincide with providing a sense of safety, security, and stability for youth and families as needed; create reports to reflect these activities Serve as a program liaison to county staff Supervision of Emergency Services
Provide professional leadership, direction, and management to staff responsible for service delivery, program coordination, and ESP staff supervision Serve as backup support to staff in shelter and housing programs needing assistance with youth as needed Ensure staff obtain needed professional development: onboarding (Bridgeways), guidance, supervision, support, and training in their responsibilities Ensure staff meet annual training requirements, as well as monitor and evaluate performance of program staff and volunteers Model and train Nine Guiding Principles of Youth Work, positive youth development, and other therapeutic strategies and techniques to Emergency Services and OSS staff, interns, or volunteers Achieve and maintain comprehensive and systemic youth engagement As appropriate, engage in positive working relationships with parents and other family members of the youth in program Monitor program delivery to ensure activities align, meet, and achieve contractual program outcomes and goals Modify and adjust programs, processes, and infrastructure where necessary to assure successful outcomes Ensure that all programs and youth files are compliant in terms of county, state, and federal regulatory requirements including, but not limited to, DHS, City of Minneapolis licensing, state and federal privacy laws, state and federal employment laws, and Minnesota Department of Human Rights (MDHR) obligations Administrative Duties
Participate in administrative, team, and board meetings as scheduled Assist as needed with grants/contracts applications and reporting Assure maintenance of program documentation, precise data collection, and timely reporting Regularly lead meetings and initiatives that contribute to the ongoing development and increased effectiveness and efficiency of the department Conduct applicant screening, interviewing, and hiring for department staff Conduct employee performance reviews Manage program budget Qualifications / Required Skills
Must have a minimum four years of demonstrated program management and supervisory experience in housing programs (shelter, transitional, supportive), family reunification, nine guiding principles, therapeutic milieu, youth engagement, healing informed / trauma responsive care through the lens of racial and gender equity Minimum of two years of experience working with youth experiencing homelessness, including those who identify as BIPOC, LGBTQ+, pregnant, and/or parenting Sensitivity and knowledge of racism with a demonstrated commitment to racial justice A proven leader committed to advancing BFY vision, mission, values, and guiding principles, and demonstrated competencies in developing and leading a high performing team Ability to maintain confidentiality with sensitive information and confidential matters Ability to plan, direct, and review the work of others with confidence and clarity Organized and works well under pressure and manage multiple projects/deadlines Exceptional written, verbal, and interpersonal communication skills with a commitment to positive, truthful, and purposeful communication Intermediate knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint, Outlook) and Client Record Management (CRM) Must be 21 years of age or older Must not have been a resident of any BFY program within the last three years Must clear a background check Must have a valid driver’s license, satisfactory driving record and insurance limits of $100,000 per person/$300,000 per accident Preferred
Lived experience similar to the youth served by BFY Bi‑lingual (English‑Spanish) with high proficiency of verbal and written skills Bachelor’s or master’s degree in youth development, nonprofit leadership, psychology, social work, or related human services field To Apply
Submit cover letter, references, and resume to
resume@bridgeforyouth.org Equal Opportunity Employer
The Bridge for Youth is an Equal Opportunity Employer committed to embracing diversity and individuality, and opposed to practices which discriminate on basis of race, gender, sexual orientation, religion, handicap, disability, age, or nationality. We apply this policy of unbiased consideration to our hiring process, recruitment, promotion, transfer, compensation, layoff, and termination. We are further committed to taking affirmative action to ensure our employment opportunities are accessible to individuals who meet the qualifications conducive to available positions, and we encourage all interested job‑seekers to apply. EEO/AA.
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