KPMG US
Program Manager, Qualtrics/Employee Experience Platform
KPMG US, Greenville, South Carolina, us, 29610
Program Manager, Qualtrics/Employee Experience Platform
Join KPMG US as a Program Manager in our Talent & Culture organization.
KPMG, a leading professional services firm, provides audit, tax and advisory services worldwide.
Responsibilities
Lead the end-to-end delivery of Qualtrics-based surveys including planning, execution, and optimization by defining program scope, objectives, and success metrics; deliver advanced surveys, workflows, dashboards, and automations within Qualtrics XM‑EX (including Engagement, Lifecycle, and 360), while ensuring compliance with data privacy and security standards
Oversee and maintain governance over the HR brand, managing demand and developing a prioritized roadmap of deliverables
Partner with HR, IT, and business leaders to ensure survey initiatives align with organizational goals, while regularly updating senior leadership on program status, risks, and outcomes
Develop reporting frameworks and dashboards that track engagement and program impact
Identify and implement opportunities for automation and integration with HR systems such as Workday and ServiceNow, while establishing governance frameworks and best practices for effective survey lifecycle management
Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
Qualifications
Minimum five years of recent experience in program management within HR Tech or related domain
Bachelor's degree from an accredited college or university in HR, business or five years of relevant work is preferred. PMP or Agile and Qualtrics certifications is preferred Minimum of a high school diploma or GED is required.
Strong knowledge of employee experience frameworks and HR analytics
Hands‑on experience with Qualtrics XM‑EX (including Engagement, Lifecycle, and 360) (survey logic, workflows, dashboards)
Familiarity with APIs, Webhooks, and integrations (Salesforce, Jira, BI tools)
Proficiency in data analysis tools (Excel, SPSS; SQL is preferred)
Strong leadership, stakeholder management, organization and communication skills required. Ability to manage multiple projects in a fast‑paced environment
Must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment-based visa)
Benefits KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well‑being benefits to support your mental health.
Equal Opportunity Employer KPMG is an equal‑opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.
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KPMG, a leading professional services firm, provides audit, tax and advisory services worldwide.
Responsibilities
Lead the end-to-end delivery of Qualtrics-based surveys including planning, execution, and optimization by defining program scope, objectives, and success metrics; deliver advanced surveys, workflows, dashboards, and automations within Qualtrics XM‑EX (including Engagement, Lifecycle, and 360), while ensuring compliance with data privacy and security standards
Oversee and maintain governance over the HR brand, managing demand and developing a prioritized roadmap of deliverables
Partner with HR, IT, and business leaders to ensure survey initiatives align with organizational goals, while regularly updating senior leadership on program status, risks, and outcomes
Develop reporting frameworks and dashboards that track engagement and program impact
Identify and implement opportunities for automation and integration with HR systems such as Workday and ServiceNow, while establishing governance frameworks and best practices for effective survey lifecycle management
Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
Qualifications
Minimum five years of recent experience in program management within HR Tech or related domain
Bachelor's degree from an accredited college or university in HR, business or five years of relevant work is preferred. PMP or Agile and Qualtrics certifications is preferred Minimum of a high school diploma or GED is required.
Strong knowledge of employee experience frameworks and HR analytics
Hands‑on experience with Qualtrics XM‑EX (including Engagement, Lifecycle, and 360) (survey logic, workflows, dashboards)
Familiarity with APIs, Webhooks, and integrations (Salesforce, Jira, BI tools)
Proficiency in data analysis tools (Excel, SPSS; SQL is preferred)
Strong leadership, stakeholder management, organization and communication skills required. Ability to manage multiple projects in a fast‑paced environment
Must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment-based visa)
Benefits KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well‑being benefits to support your mental health.
Equal Opportunity Employer KPMG is an equal‑opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.
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