Harris Teeter
Full Time Assistant Customer Service Manager DLT
Harris Teeter, Dallas, North Carolina, United States, 28034
Responsibilities
Supervise up to 120 associates in the Customer Service Department (cashiers, baggers, customer service clerks) and the accounting office. Assist the Department Manager with overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities per Harris Teeter’s policies and standards. Duties include floor monitor responsibilities, interviewing and training associates; planning, assigning, and directing work; assisting in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.
Essential Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Skills
Commitment to unparalleled customer service
Excellent communication and interpersonal skills
Willingness and desire to advance the store’s current position in the community through involvement in local activities
Willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales
Flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with Customer Service associates and customers
Education and Experience High school diploma or GED; or one to three years related experience and/or training; or equivalent combination of education and experience.
Personal, Language, Computer, and Math Skills
Commitment to unparalleled customer service
Excellent communication and interpersonal skills
Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales
Language: Read and comprehend simple instructions, short correspondence, and memos in English; Write simple correspondence in English; Present information in one‑on‑one and small group situations to customers, vendors, and other associates who only speak English
Computer: Knowledge of HT Internet software; E‑mail; Inventory software; Spreadsheet software and Word Processing software
Mathematical: Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s; Perform these operations using units of American money and weight measurement, volume, and distance
Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; Deal with problems involving several concrete variables in standardized situations
Certificates, Licenses, and Training Complete company’s training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.
Physical Demands Regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, and taste or smell. Occasionally required to climb or balance and stoop, kneel, or crouch. Must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches. Specific vision abilities: close vision, and depth perception.
Work Environment Frequently exposed to wet and/or humid conditions and moving mechanical parts; occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. Noise level usually moderate.
Additional Information
Posting Date: Jan 7, 2026
Compensation Information not disclosed.
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Essential Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Skills
Commitment to unparalleled customer service
Excellent communication and interpersonal skills
Willingness and desire to advance the store’s current position in the community through involvement in local activities
Willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales
Flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with Customer Service associates and customers
Education and Experience High school diploma or GED; or one to three years related experience and/or training; or equivalent combination of education and experience.
Personal, Language, Computer, and Math Skills
Commitment to unparalleled customer service
Excellent communication and interpersonal skills
Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales
Language: Read and comprehend simple instructions, short correspondence, and memos in English; Write simple correspondence in English; Present information in one‑on‑one and small group situations to customers, vendors, and other associates who only speak English
Computer: Knowledge of HT Internet software; E‑mail; Inventory software; Spreadsheet software and Word Processing software
Mathematical: Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s; Perform these operations using units of American money and weight measurement, volume, and distance
Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; Deal with problems involving several concrete variables in standardized situations
Certificates, Licenses, and Training Complete company’s training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.
Physical Demands Regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, and taste or smell. Occasionally required to climb or balance and stoop, kneel, or crouch. Must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches. Specific vision abilities: close vision, and depth perception.
Work Environment Frequently exposed to wet and/or humid conditions and moving mechanical parts; occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. Noise level usually moderate.
Additional Information
Posting Date: Jan 7, 2026
Compensation Information not disclosed.
#J-18808-Ljbffr