JLL
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves As a Work Control Specialist at JLL, you'll serve as the vital connection between our clients and service delivery teams, managing the complete lifecycle of maintenance requests from initial contact through resolution. You'll coordinate planned and unplanned work using CMMS platforms like Corrigo and government systems, while taking personal ownership of client satisfaction. At JLL, we are collectively shaping a brighter way – for our clients, ourselves and our fellow employees, and this role exemplifies that commitment through direct client impact. What sets JLL apart is our culture of collaboration, locally and across the globe, which you'll experience as you work with diverse teams to deliver responsive, professional service.
What your day‑to‑day will look like
Receive and process service calls, providing initial troubleshooting and exceptional customer service
Dispatch work orders to technicians and subcontractors using government and internal systems
Update CMMS platforms (Corrigo and government systems) with accurate work order details and progress tracking
Maintain ongoing client communication throughout the service process to ensure satisfaction
Coordinate activities between clients, technicians, and subcontractors to accomplish service goals efficiently
Resolve customer issues promptly while taking personal ownership of each client's experience
Update contract databases including reporting, training records, and subcontractor information
Manage invoice processing workflows to ensure accuracy and timely payment of vendor invoices
Required Qualifications
High school diploma or equivalent education
Minimum 2 years of customer service experience with demonstrated ability to build positive client relationships
Proven experience with work management systems.
Experience managing work responsibilities in both virtual and traditional office environments
Strong background in activity coordination and multi‑tasking in fast‑paced environments
Proficiency with basic office equipment including multi‑line phone systems, computers, and standard office software
Preferred Qualifications
Previous experience in facilities management, property management, or related field
Knowledge of additional CMMS platforms beyond Corrigo
Experience with subcontractor coordination and vendor management
Location:
Remote
Work Shift:
Tuesday‑Saturday 8:00 AM to 5:30 PM
Salary/Comp:
$40,000‑$46,000
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.
Personalized benefits that support personal well‑being and growth:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
Accepting applications on an ongoing basis until candidate identified.
#J-18808-Ljbffr
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves As a Work Control Specialist at JLL, you'll serve as the vital connection between our clients and service delivery teams, managing the complete lifecycle of maintenance requests from initial contact through resolution. You'll coordinate planned and unplanned work using CMMS platforms like Corrigo and government systems, while taking personal ownership of client satisfaction. At JLL, we are collectively shaping a brighter way – for our clients, ourselves and our fellow employees, and this role exemplifies that commitment through direct client impact. What sets JLL apart is our culture of collaboration, locally and across the globe, which you'll experience as you work with diverse teams to deliver responsive, professional service.
What your day‑to‑day will look like
Receive and process service calls, providing initial troubleshooting and exceptional customer service
Dispatch work orders to technicians and subcontractors using government and internal systems
Update CMMS platforms (Corrigo and government systems) with accurate work order details and progress tracking
Maintain ongoing client communication throughout the service process to ensure satisfaction
Coordinate activities between clients, technicians, and subcontractors to accomplish service goals efficiently
Resolve customer issues promptly while taking personal ownership of each client's experience
Update contract databases including reporting, training records, and subcontractor information
Manage invoice processing workflows to ensure accuracy and timely payment of vendor invoices
Required Qualifications
High school diploma or equivalent education
Minimum 2 years of customer service experience with demonstrated ability to build positive client relationships
Proven experience with work management systems.
Experience managing work responsibilities in both virtual and traditional office environments
Strong background in activity coordination and multi‑tasking in fast‑paced environments
Proficiency with basic office equipment including multi‑line phone systems, computers, and standard office software
Preferred Qualifications
Previous experience in facilities management, property management, or related field
Knowledge of additional CMMS platforms beyond Corrigo
Experience with subcontractor coordination and vendor management
Location:
Remote
Work Shift:
Tuesday‑Saturday 8:00 AM to 5:30 PM
Salary/Comp:
$40,000‑$46,000
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.
Personalized benefits that support personal well‑being and growth:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
Accepting applications on an ongoing basis until candidate identified.
#J-18808-Ljbffr