Western Alliance Bank
AAB Support Specialist - Call Support
Western Alliance Bank, Chandler, Arizona, United States, 85249
Job Title:
AAB Support Specialist - Call Support
Location: AZ - Chandler 3075
What you'll do: As a Support Specialist you'll be responsible for answering and documenting incoming calls, acknowledging and answering customer complaints, and processing online payments. You must be knowledgeable of products, systems, and services as well as services offered to homeowners through respective management companies. You'll answer questions from management companies about the bank’s online payment platform and the services/features they can use in that application, including bulk payment uploads and reporting. One of your key responsibilities is to use problem‑solving skills, empathy, and the ability to remain calm under pressure while dedicating yourself to meeting customer needs.
Support the Operations Manager with customer queries in a timely and accurate manner, via phone and email. Identify customer needs and help customers use specific product features. Update the internal call management system following procedures and adhering to applicable policy.
Inform customers about new product system features and guide product users through features and functionalities. Analyze and report product malfunctions. Escalate issues for quick resolution, obtaining as much detailed information from callers about the problem as possible. Share information and effective workarounds with teammates.
What you'll need:
1+ years of related experience in Customer Service, Call Center, or a similar field.
High school diploma required.
Entry‑level knowledge of general banking operations, including deposit operations, loan administration, treasury management, and/or other commercial banking products and services.
Entry‑level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices.
Ability to demonstrate patience and empathy when handling difficult cases.
Must be flexible and adapt quickly to change.
Ability to work independently and in a team environment.
Ability to prioritize tasks and remain organized.
Proficiency with the MS Office suite.
Intermediate speaking and writing communication skills.
Benefits you'll love: We offer all the important things you'd want — competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401(k) matching program, tuition assistance, an employee volunteer program, and a wellness program. You’ll also have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!
#J-18808-Ljbffr
Location: AZ - Chandler 3075
What you'll do: As a Support Specialist you'll be responsible for answering and documenting incoming calls, acknowledging and answering customer complaints, and processing online payments. You must be knowledgeable of products, systems, and services as well as services offered to homeowners through respective management companies. You'll answer questions from management companies about the bank’s online payment platform and the services/features they can use in that application, including bulk payment uploads and reporting. One of your key responsibilities is to use problem‑solving skills, empathy, and the ability to remain calm under pressure while dedicating yourself to meeting customer needs.
Support the Operations Manager with customer queries in a timely and accurate manner, via phone and email. Identify customer needs and help customers use specific product features. Update the internal call management system following procedures and adhering to applicable policy.
Inform customers about new product system features and guide product users through features and functionalities. Analyze and report product malfunctions. Escalate issues for quick resolution, obtaining as much detailed information from callers about the problem as possible. Share information and effective workarounds with teammates.
What you'll need:
1+ years of related experience in Customer Service, Call Center, or a similar field.
High school diploma required.
Entry‑level knowledge of general banking operations, including deposit operations, loan administration, treasury management, and/or other commercial banking products and services.
Entry‑level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices.
Ability to demonstrate patience and empathy when handling difficult cases.
Must be flexible and adapt quickly to change.
Ability to work independently and in a team environment.
Ability to prioritize tasks and remain organized.
Proficiency with the MS Office suite.
Intermediate speaking and writing communication skills.
Benefits you'll love: We offer all the important things you'd want — competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401(k) matching program, tuition assistance, an employee volunteer program, and a wellness program. You’ll also have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!
#J-18808-Ljbffr