Flex
Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?
About the Role Flex’s Partners are essential to our business, playing a critical role in our ability to acquire new users and provide them with a world-class experience. As the
Manager, Partner Network Operations , you will lead the execution and continuous improvement of our Partner Network (PN) onboarding operations. You will manage a team focused on the end-to-end partner onboarding lifecycle, technical implementation support, and data integrity.
In this role, you will be a key driver of operational efficiency—balancing team management with hands-on project leadership. You will partner closely with Revenue Operations and Core Sales to ensure our partner network scales effectively while maintaining high standards of data accuracy and process excellence. This is an ideal role for an operational leader who enjoys coaching a team, solving complex workflow puzzles, and delivering measurable results in a high-growth environment.
What You’ll Do Program & Team Management
Manage the day-to-day operations of the Partner Onboarding team, providing consistent coaching and guidance to ensure high-quality execution and professional growth.
Oversee external vendor partnerships, ensuring deliverables are met according to established SLAs and identifying opportunities to streamline vendor workflows.
Lead the delivery of cross-functional projects that support Partner Network quality and growth, ensuring milestones are met and results align with team performance goals.
Track and report on key performance metrics for the onboarding function, using data to identify bottlenecks and recommend tactical solutions to leadership.
Process Management & Implementation
Manage the end-to-end execution of operational workstreams for Partner Onboarding and Technical Implementation, identifying and implementing improvements to increase efficiency and scalability.
Coordinate and manage technical updates for Partner systems and tooling (e.g., CRM/Salesforce), collaborating with Product and Engineering teams to ensure tools meet the needs of the Sales and Success teams.
Analyze and communicate the operational impact of process changes, identifying risks to workflow efficiency and providing clear updates to functional leads.
Data Quality & Maintenance
Maintain and oversee data integrity for the Partner Network, ensuring consistent cleanliness and accuracy across associated systems through regular audits and process enforcement.
Ensure data reliability across the partner and property lifecycle to support accurate reporting and Go-To-Market (GTM) analytics.
Cross-Functional Enablement
Execute internal enablement programs that support partner success and promote consistent operational practices across the Sales and Success teams.
Build strong relationships with internal peers to ensure operational alignment and support the achievement of team-wide performance goals.
Key Qualifications Skills & Attributes Experience & Technical Requirements
4–6 years of experience in operations, program management, or technical account management, including experience leading teams or managing external vendors.
Strong experience using and optimizing CRM/Salesforce for business reporting and workflow automation.
Proven ability to manage complex projects from start to finish in a fast-paced environment with minimal supervision.
Strong communication skills with the ability to present project updates and operational roadmaps to functional leads.
Experience in Multifamily Housing, PropTech, or FinTech, particularly in Partner Operations or Technical Account Management (preferred).
Skills & Attributes
Operational Execution Owner: A high-degree self-starter who takes ownership of key project workstreams and operates effectively in a fast-paced environment.
Stakeholder Communication: Ability to clearly present project updates, operational roadmaps, and results to cross-functional leads and management.
Process Problem Solver: Competence in identifying and resolving operational inefficiencies across systems with a focus on practical, scalable solutions.
Cross-Functional Collaborator: Ability to build productive relationships with internal peers to align on practices and drive results.
Compensation The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. For working locations in NY/NJ/CA, the base salary pay range will be $98,000 - $114,000. For all other states, the base salary pay range will be $88,000 - $103,000.
Benefits
Competitive medical, dental, and vision available from Day 1
Company equity
401(k) plan with company match (our company match kicks off at the beginning of 2026)
Unlimited paid time off + 13 company paid holidays
Parental leave
Flex Cares Program
Free Flex subscription
Unlimited PTO for full-time non-US employees
Competitive compensation + company equity for non-US
Equal Employment Opportunity As set forth in Flex’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. We are an equal opportunity workplace.
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About the Role Flex’s Partners are essential to our business, playing a critical role in our ability to acquire new users and provide them with a world-class experience. As the
Manager, Partner Network Operations , you will lead the execution and continuous improvement of our Partner Network (PN) onboarding operations. You will manage a team focused on the end-to-end partner onboarding lifecycle, technical implementation support, and data integrity.
In this role, you will be a key driver of operational efficiency—balancing team management with hands-on project leadership. You will partner closely with Revenue Operations and Core Sales to ensure our partner network scales effectively while maintaining high standards of data accuracy and process excellence. This is an ideal role for an operational leader who enjoys coaching a team, solving complex workflow puzzles, and delivering measurable results in a high-growth environment.
What You’ll Do Program & Team Management
Manage the day-to-day operations of the Partner Onboarding team, providing consistent coaching and guidance to ensure high-quality execution and professional growth.
Oversee external vendor partnerships, ensuring deliverables are met according to established SLAs and identifying opportunities to streamline vendor workflows.
Lead the delivery of cross-functional projects that support Partner Network quality and growth, ensuring milestones are met and results align with team performance goals.
Track and report on key performance metrics for the onboarding function, using data to identify bottlenecks and recommend tactical solutions to leadership.
Process Management & Implementation
Manage the end-to-end execution of operational workstreams for Partner Onboarding and Technical Implementation, identifying and implementing improvements to increase efficiency and scalability.
Coordinate and manage technical updates for Partner systems and tooling (e.g., CRM/Salesforce), collaborating with Product and Engineering teams to ensure tools meet the needs of the Sales and Success teams.
Analyze and communicate the operational impact of process changes, identifying risks to workflow efficiency and providing clear updates to functional leads.
Data Quality & Maintenance
Maintain and oversee data integrity for the Partner Network, ensuring consistent cleanliness and accuracy across associated systems through regular audits and process enforcement.
Ensure data reliability across the partner and property lifecycle to support accurate reporting and Go-To-Market (GTM) analytics.
Cross-Functional Enablement
Execute internal enablement programs that support partner success and promote consistent operational practices across the Sales and Success teams.
Build strong relationships with internal peers to ensure operational alignment and support the achievement of team-wide performance goals.
Key Qualifications Skills & Attributes Experience & Technical Requirements
4–6 years of experience in operations, program management, or technical account management, including experience leading teams or managing external vendors.
Strong experience using and optimizing CRM/Salesforce for business reporting and workflow automation.
Proven ability to manage complex projects from start to finish in a fast-paced environment with minimal supervision.
Strong communication skills with the ability to present project updates and operational roadmaps to functional leads.
Experience in Multifamily Housing, PropTech, or FinTech, particularly in Partner Operations or Technical Account Management (preferred).
Skills & Attributes
Operational Execution Owner: A high-degree self-starter who takes ownership of key project workstreams and operates effectively in a fast-paced environment.
Stakeholder Communication: Ability to clearly present project updates, operational roadmaps, and results to cross-functional leads and management.
Process Problem Solver: Competence in identifying and resolving operational inefficiencies across systems with a focus on practical, scalable solutions.
Cross-Functional Collaborator: Ability to build productive relationships with internal peers to align on practices and drive results.
Compensation The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. For working locations in NY/NJ/CA, the base salary pay range will be $98,000 - $114,000. For all other states, the base salary pay range will be $88,000 - $103,000.
Benefits
Competitive medical, dental, and vision available from Day 1
Company equity
401(k) plan with company match (our company match kicks off at the beginning of 2026)
Unlimited paid time off + 13 company paid holidays
Parental leave
Flex Cares Program
Free Flex subscription
Unlimited PTO for full-time non-US employees
Competitive compensation + company equity for non-US
Equal Employment Opportunity As set forth in Flex’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. We are an equal opportunity workplace.
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