Minnesota Council of Nonprofits
Manager of Family and Community Services
Minnesota Council of Nonprofits, Saint Paul, Minnesota, United States, 55199
Manager of Family and Community Services
Position Type: Full-time
Location: Saint Paul, MN
Travel Required: Local (under 25%)
Required Education: Minimum Bachelors degree; Masters Degree preferred
Min Exp Required: 3 years’ minimum supervisory experience; experience in nonprofit organization is preferred.
Organization Overview For over 117 years Merrick Community Services has succeeded in its mission to
champion thriving communities by eliminating barriers and providing essential resources to promote stability, independence, social and economic justice.
Merrick Community Services was founded on Saint Paul’s East Side in 1908 as the Christ Child Society, a part of a national model of settlement houses, which provided essential services to economically disadvantaged communities. Today, Merrick Community Services (MCS) stands as one of the oldest nonprofit agencies in Ramsey County, with a history of being steadfast in assisting individuals and families to escape poverty and become self-sufficient. The core programs of MCS include Employment and Career services, Family and Community Services, Food Shelf, and Meals on Wheels.
Description The Manager of Family and Community service position is responsible for oversight of case management for the Ramsey County Parental Support Outreach Program (PSOP/CWTCM billing) and Suburban Ramsey Family Collaborative and the At Home Parenting Education Program (AHPEP). The Manager of Family and Community Services will also carry a small caseload (5-7 CASES) of parent and family engagement services for families referred by or to Ramsey County Family and Community Partnership Program/ Parental Support Outreach program (PSOP). The focus is on implementation/oversight of ongoing case management services using the initial Parent Support Outreach Plan (PSOP); developing and implementing resources and referrals to support PSOP; and engagement and involvement of parents/families through home visiting, crisis intervention, Merrick and community events, workshops and activities. The Manager of Family and Community Services will also strive to maintain a positive and supportive relationship with parents and families. The Manager of Family and Community Services will also assist Suburban Ramsey Family Collaborative with resources and support for family plan development. This position reports to the Director of Programs. This position is directly responsible for the supervision of the above-mentioned programs and its staff.
Responsibilities
Monitor program content, attendance information, and data to ensure accurate billing/invoicing.
Plan, develop, direct, and assist in expanding programs to improve the experience of the participants.
Write, review, and implement organizational policies/standard operating procedures for programs.
Monitor and support submission of grant reports (quarterly/final, as required) and compliance with deliverables.
Support participants receiving services and fostering teamwork; developing and maintaining strength-based relationships with parents/families referred to in the program(s).
Investigate participant grievances via phone calls or emails.
Meet monthly with Ramsey County Social Worker, Program Coordinator or other Ramsey County staff, consultant with Ramsey County staff regarding emergency financial management, emergency contact updates, and other unresolved client concerns, as well as attend all quarterly meetings and SRFC “One Team” meetings.
Attend all Merrick’s meetings and events as scheduled.
Perform other duties as assigned.
Management
Manage daily operations of the program including assisting with hiring, performance management, coaching, training and the recommendation of disciplinary action(s) and approve bi-weekly timesheets; provide weekly/bi-weekly 1:1 check-in with direct service staff and provide monthly case consultation meetings.
Develop and maintain effective and positive community partnerships and collaborations.
Maintain accurate case notes, client records, and database to meet the standard for monthly case notes, case reporting and financial billing for the Ramsey County Family and Community Partnership Program.
Equitably assign and manage incoming cases from Ramsey County for PSOP/CWTCM caseloads and billing purposes.
Perform monthly billing for PSOP/CWTCM in conjunction with MCS finance department.
Assist Director of Programs with employee evaluations and performance management; supporting direct service staff to help them meet objectives, attain goals, and identify opportunities and/or barriers related to job performance.
Supervise program staff of Parental Support outreach, Suburban Ramsey Family collaborative, Homework starts with home, In-home parenting program.
Take lead on special agency events: Backpack distribution (August) and Toy Distribution (December).
Experience with or ability to learn Ramsey County SSIS, and Client Track database.
Participate in MCS fundraising events.
Qualifications
Requires a minimum of a Masters’s degree with a focus on social and human services, social work, family services or a related field of study or a combination of training and experience providing equivalent knowledge; bachelor’s degree required.
Successful experience as a case worker and working with the County’s system is a plus.
Proven experience working effectively with a population that is diverse, inclusive, and socio-economically challenged.
Knowledge of other community services that are available through networking.
Must be strength-based, self-motivated, goal-oriented, and possess strong interpersonal and communication skills.
Ability to deal with challenging situations in a calm, fair but effective and professional manner.
Ability to model respectful, inclusive, and responsible behavior that is consistent with the agency mission, vision, and values.
Ability to maintain utmost confidentiality.
Cooperative team member who can work independently.
Strong computer skills in the use of MS Office 365 Suite.
Experience with county SSIS, ClientTrack, and MNITS or demonstrated ability to learn database and client-tracking services.
Maintain databases, management and tracking systems, based on intake forms, PSOP/CWTCM, and the requirements of funders and Merrick Community Services.
This position requires a valid Driver’s License and a reliable vehicle to travel locally.
The above statements are not intended to encompass all functions and qualifications of the position. Rather they are intended to provide a general framework of the requirements of the position. Job incumbents may be required to perform other functions not specifically addressed in this job description. Employment at Merrick Community Services is at-will and may be terminated by either employee or employer for any lawful reason.
We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, LGBTQI+, and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status.
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, marital status, national origin, sex, gender identity, sexual orientation, familial status, genetic information or protected veteran status.
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Location: Saint Paul, MN
Travel Required: Local (under 25%)
Required Education: Minimum Bachelors degree; Masters Degree preferred
Min Exp Required: 3 years’ minimum supervisory experience; experience in nonprofit organization is preferred.
Organization Overview For over 117 years Merrick Community Services has succeeded in its mission to
champion thriving communities by eliminating barriers and providing essential resources to promote stability, independence, social and economic justice.
Merrick Community Services was founded on Saint Paul’s East Side in 1908 as the Christ Child Society, a part of a national model of settlement houses, which provided essential services to economically disadvantaged communities. Today, Merrick Community Services (MCS) stands as one of the oldest nonprofit agencies in Ramsey County, with a history of being steadfast in assisting individuals and families to escape poverty and become self-sufficient. The core programs of MCS include Employment and Career services, Family and Community Services, Food Shelf, and Meals on Wheels.
Description The Manager of Family and Community service position is responsible for oversight of case management for the Ramsey County Parental Support Outreach Program (PSOP/CWTCM billing) and Suburban Ramsey Family Collaborative and the At Home Parenting Education Program (AHPEP). The Manager of Family and Community Services will also carry a small caseload (5-7 CASES) of parent and family engagement services for families referred by or to Ramsey County Family and Community Partnership Program/ Parental Support Outreach program (PSOP). The focus is on implementation/oversight of ongoing case management services using the initial Parent Support Outreach Plan (PSOP); developing and implementing resources and referrals to support PSOP; and engagement and involvement of parents/families through home visiting, crisis intervention, Merrick and community events, workshops and activities. The Manager of Family and Community Services will also strive to maintain a positive and supportive relationship with parents and families. The Manager of Family and Community Services will also assist Suburban Ramsey Family Collaborative with resources and support for family plan development. This position reports to the Director of Programs. This position is directly responsible for the supervision of the above-mentioned programs and its staff.
Responsibilities
Monitor program content, attendance information, and data to ensure accurate billing/invoicing.
Plan, develop, direct, and assist in expanding programs to improve the experience of the participants.
Write, review, and implement organizational policies/standard operating procedures for programs.
Monitor and support submission of grant reports (quarterly/final, as required) and compliance with deliverables.
Support participants receiving services and fostering teamwork; developing and maintaining strength-based relationships with parents/families referred to in the program(s).
Investigate participant grievances via phone calls or emails.
Meet monthly with Ramsey County Social Worker, Program Coordinator or other Ramsey County staff, consultant with Ramsey County staff regarding emergency financial management, emergency contact updates, and other unresolved client concerns, as well as attend all quarterly meetings and SRFC “One Team” meetings.
Attend all Merrick’s meetings and events as scheduled.
Perform other duties as assigned.
Management
Manage daily operations of the program including assisting with hiring, performance management, coaching, training and the recommendation of disciplinary action(s) and approve bi-weekly timesheets; provide weekly/bi-weekly 1:1 check-in with direct service staff and provide monthly case consultation meetings.
Develop and maintain effective and positive community partnerships and collaborations.
Maintain accurate case notes, client records, and database to meet the standard for monthly case notes, case reporting and financial billing for the Ramsey County Family and Community Partnership Program.
Equitably assign and manage incoming cases from Ramsey County for PSOP/CWTCM caseloads and billing purposes.
Perform monthly billing for PSOP/CWTCM in conjunction with MCS finance department.
Assist Director of Programs with employee evaluations and performance management; supporting direct service staff to help them meet objectives, attain goals, and identify opportunities and/or barriers related to job performance.
Supervise program staff of Parental Support outreach, Suburban Ramsey Family collaborative, Homework starts with home, In-home parenting program.
Take lead on special agency events: Backpack distribution (August) and Toy Distribution (December).
Experience with or ability to learn Ramsey County SSIS, and Client Track database.
Participate in MCS fundraising events.
Qualifications
Requires a minimum of a Masters’s degree with a focus on social and human services, social work, family services or a related field of study or a combination of training and experience providing equivalent knowledge; bachelor’s degree required.
Successful experience as a case worker and working with the County’s system is a plus.
Proven experience working effectively with a population that is diverse, inclusive, and socio-economically challenged.
Knowledge of other community services that are available through networking.
Must be strength-based, self-motivated, goal-oriented, and possess strong interpersonal and communication skills.
Ability to deal with challenging situations in a calm, fair but effective and professional manner.
Ability to model respectful, inclusive, and responsible behavior that is consistent with the agency mission, vision, and values.
Ability to maintain utmost confidentiality.
Cooperative team member who can work independently.
Strong computer skills in the use of MS Office 365 Suite.
Experience with county SSIS, ClientTrack, and MNITS or demonstrated ability to learn database and client-tracking services.
Maintain databases, management and tracking systems, based on intake forms, PSOP/CWTCM, and the requirements of funders and Merrick Community Services.
This position requires a valid Driver’s License and a reliable vehicle to travel locally.
The above statements are not intended to encompass all functions and qualifications of the position. Rather they are intended to provide a general framework of the requirements of the position. Job incumbents may be required to perform other functions not specifically addressed in this job description. Employment at Merrick Community Services is at-will and may be terminated by either employee or employer for any lawful reason.
We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, LGBTQI+, and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status.
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, marital status, national origin, sex, gender identity, sexual orientation, familial status, genetic information or protected veteran status.
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