American Oncology Network
Position Summary
The primary responsibilities of the Patient Services Specialist (PSS) are to provide quality customer service by greeting patients, collecting their information and payments, scheduling appointments, and maintaining medical records. Responsibilities are adapted to each AON office layout based on size and skill set.
Location Hematology Oncology of Indiana
Pay Range $15.83 - $26.38
Key Performance Areas • Create and maintain patient charts within the EMR and billing systems for new and hospital consult patients. • Accurately record and communicate hospital consults to the appropriate physician. • Manage all physician requests regarding schedule changes, patient appointments, and timing preferences. • Assign new patients to appropriate clinicians per office policy and keep records of assignments. • Check‑in patients per clinic policy, collect and document payments, and verify demographic information. • Prepare and work reports in accordance with AON and clinic protocols. • Schedule patient appointments, follow‑ups, treatments, referrals, and outside testing ordered by physicians. • Prepare daily close deposits and documents, balance the cash drawer, and distribute documents to appropriate departments. • Maintain E‑Fax servers and distribute records accurately, or enter them into patient charts as required. • Fax or mail records requested by patients or outside physicians. • Request missing information for future appointments from facilities or providers and file record in chart.
Check‑in Station (if applicable) • Verify patient identity and affix ID labels. • Collect co‑pays, print receipts, and post payments in the computer system. • Copy insurance cards and capture ID images of new patients. • Ensure patients complete medical history forms and initial forms. • Answer phones promptly, route calls, take messages and relay to physicians during rounds. • Respond to missed appointments, reschedule, and document calls. • Forward sign‑in sheets to the EDI Department.
Check‑out Station (if applicable) • Schedule follow‑up appointments and outside testing as ordered by physicians. • Explain appointments to patients and provide preparation instructions. • Collect payments, post credit card payments, and balance cash drawer. • Assist physicians and nursing staff in establishing daily schedules. • Maintain schedules for physician vacations, conferences, and personal appointments. • Run daily close and fax reports to the business office. • Answer and route phones, manage the answering service, and balance the cash drawer in the morning and evening.
Medical Records Station (if applicable) • Assemble new patient and hospital follow‑up charts. • Verify all records received from referring doctors, hospitals, labs, etc. • Maintain fax machine supplies, distribute received faxes, and handle daily mail. • Request and distribute reports and test results on individual patients. • Fax or mail records requested by patients or outside physicians. • Fax documents to the business office.
Fax Server (if applicable) • Monitor the fax server throughout the day, file faxes correctly, and delete incorrectly labeled faxes. • Notify Onco/EMR support or office managers of missing procedures or incorrectly filed faxes.
Job Duties Common To All Stations • Provide supportive, friendly service to patients and caregivers. • Graciously answer phones, route calls, and document messages. • Activate and deactivate the answering service as required. • Perform tasks of other patient services stations when trained. • Cover absences, lunches, and vacations on other stations. • Comply with all federal, state, and HIPAA regulations. • Adhere to AON policies, IT procedures, and disaster recovery plans. • Assist in training other AON employees. • Maintain a neat, orderly work area and equipment. • Ensure confidentiality of all patient and employee information. • Willingness to work at any AON location as needed.
Required Qualifications Education High School Diploma; Associate’s degree a plus.
Experience
Minimum one year in the healthcare field; physician office preferred.
Patient/Customer focused.
Attention to detail with strong multitasking ability.
Excellent interpersonal and communication skills.
Core Capabilities
Analysis & Critical Thinking: problem‑solving, analysis, decision‑making, planning, time management, and organizational skills.
Interpersonal Effectiveness: diplomacy, tact, conflict management, delegation, diversity awareness.
Communication Skills: English language proficiency; second language a plus.
Customer Service & Organizational Awareness: strong customer focus, collaborative approach.
Self‑Management: time management, stress control, professional development.
Ability to work in a fast‑paced, multi‑site environment with competing priorities.
Computer Skills:
Proficiency in MS Office Word, Excel, PowerPoint, and Outlook required.
Seniority level
Entry level
Employment type
Full‑time
Job function
Health Care Provider
Industries
Medical Practices
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Location Hematology Oncology of Indiana
Pay Range $15.83 - $26.38
Key Performance Areas • Create and maintain patient charts within the EMR and billing systems for new and hospital consult patients. • Accurately record and communicate hospital consults to the appropriate physician. • Manage all physician requests regarding schedule changes, patient appointments, and timing preferences. • Assign new patients to appropriate clinicians per office policy and keep records of assignments. • Check‑in patients per clinic policy, collect and document payments, and verify demographic information. • Prepare and work reports in accordance with AON and clinic protocols. • Schedule patient appointments, follow‑ups, treatments, referrals, and outside testing ordered by physicians. • Prepare daily close deposits and documents, balance the cash drawer, and distribute documents to appropriate departments. • Maintain E‑Fax servers and distribute records accurately, or enter them into patient charts as required. • Fax or mail records requested by patients or outside physicians. • Request missing information for future appointments from facilities or providers and file record in chart.
Check‑in Station (if applicable) • Verify patient identity and affix ID labels. • Collect co‑pays, print receipts, and post payments in the computer system. • Copy insurance cards and capture ID images of new patients. • Ensure patients complete medical history forms and initial forms. • Answer phones promptly, route calls, take messages and relay to physicians during rounds. • Respond to missed appointments, reschedule, and document calls. • Forward sign‑in sheets to the EDI Department.
Check‑out Station (if applicable) • Schedule follow‑up appointments and outside testing as ordered by physicians. • Explain appointments to patients and provide preparation instructions. • Collect payments, post credit card payments, and balance cash drawer. • Assist physicians and nursing staff in establishing daily schedules. • Maintain schedules for physician vacations, conferences, and personal appointments. • Run daily close and fax reports to the business office. • Answer and route phones, manage the answering service, and balance the cash drawer in the morning and evening.
Medical Records Station (if applicable) • Assemble new patient and hospital follow‑up charts. • Verify all records received from referring doctors, hospitals, labs, etc. • Maintain fax machine supplies, distribute received faxes, and handle daily mail. • Request and distribute reports and test results on individual patients. • Fax or mail records requested by patients or outside physicians. • Fax documents to the business office.
Fax Server (if applicable) • Monitor the fax server throughout the day, file faxes correctly, and delete incorrectly labeled faxes. • Notify Onco/EMR support or office managers of missing procedures or incorrectly filed faxes.
Job Duties Common To All Stations • Provide supportive, friendly service to patients and caregivers. • Graciously answer phones, route calls, and document messages. • Activate and deactivate the answering service as required. • Perform tasks of other patient services stations when trained. • Cover absences, lunches, and vacations on other stations. • Comply with all federal, state, and HIPAA regulations. • Adhere to AON policies, IT procedures, and disaster recovery plans. • Assist in training other AON employees. • Maintain a neat, orderly work area and equipment. • Ensure confidentiality of all patient and employee information. • Willingness to work at any AON location as needed.
Required Qualifications Education High School Diploma; Associate’s degree a plus.
Experience
Minimum one year in the healthcare field; physician office preferred.
Patient/Customer focused.
Attention to detail with strong multitasking ability.
Excellent interpersonal and communication skills.
Core Capabilities
Analysis & Critical Thinking: problem‑solving, analysis, decision‑making, planning, time management, and organizational skills.
Interpersonal Effectiveness: diplomacy, tact, conflict management, delegation, diversity awareness.
Communication Skills: English language proficiency; second language a plus.
Customer Service & Organizational Awareness: strong customer focus, collaborative approach.
Self‑Management: time management, stress control, professional development.
Ability to work in a fast‑paced, multi‑site environment with competing priorities.
Computer Skills:
Proficiency in MS Office Word, Excel, PowerPoint, and Outlook required.
Seniority level
Entry level
Employment type
Full‑time
Job function
Health Care Provider
Industries
Medical Practices
#J-18808-Ljbffr