Elevance Health
Account Service Manager Senior - Carelon Payment Integrity Commercialization
Elevance Health, Louisville, Kentucky, us, 40201
Account Service Manager Senior - Carelon Payment Integrity Commercialization
Locations
KY-LOUISVILLE, 3195 TERRA CROSSINGS BLVD STE 203-204 & 300
IN-INDIANAPOLIS, 220 VIRGINIA AVE
WI-Waukesha, N17W24222 Riverwood Dr., Ste 300
This role requires associates to be in-office
1-2 days per week , fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.
Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Carelon Payment Integrity is a proud member of the Elevance Health family of companies, Carelon Insights, formerly Payment Integrity, is determined to recover, eliminate and prevent unnecessary medical-expense spending.
The
Account Service Manager Senior - Carelon Payment Integrity Commercialization
is responsible for providing highly advanced account management representation and strategic planning for major accounts and serves as a lead for assigned accounts and unit.
How you will make an impact
Provides strategic planning and account management for large accounts.
Directs and manages the administration of contractual requirements and obligations.
Manages the new and renewal implementation process for accounts.
Interfaces with operations to ensure smooth delivery of services.
Maintains ongoing account relationships at multiple levels throughout the customer's organization.
Makes recommendations for improvements to meet customers' expectations.
Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.
Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client.
Coordinates open enrollment meetings, renewal process and training sessions.
Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.
Provides guidance or expertise to less experienced account service managers.
Makes routine account visits/travels to worksite and other locations, as necessary (quarterly).
Minimum Requirements Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences
Experience managing client experiences, expectations, and strategies for multiple solutions.
Data mining and subrogation experience.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
#J-18808-Ljbffr
KY-LOUISVILLE, 3195 TERRA CROSSINGS BLVD STE 203-204 & 300
IN-INDIANAPOLIS, 220 VIRGINIA AVE
WI-Waukesha, N17W24222 Riverwood Dr., Ste 300
This role requires associates to be in-office
1-2 days per week , fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.
Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Carelon Payment Integrity is a proud member of the Elevance Health family of companies, Carelon Insights, formerly Payment Integrity, is determined to recover, eliminate and prevent unnecessary medical-expense spending.
The
Account Service Manager Senior - Carelon Payment Integrity Commercialization
is responsible for providing highly advanced account management representation and strategic planning for major accounts and serves as a lead for assigned accounts and unit.
How you will make an impact
Provides strategic planning and account management for large accounts.
Directs and manages the administration of contractual requirements and obligations.
Manages the new and renewal implementation process for accounts.
Interfaces with operations to ensure smooth delivery of services.
Maintains ongoing account relationships at multiple levels throughout the customer's organization.
Makes recommendations for improvements to meet customers' expectations.
Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.
Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client.
Coordinates open enrollment meetings, renewal process and training sessions.
Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.
Provides guidance or expertise to less experienced account service managers.
Makes routine account visits/travels to worksite and other locations, as necessary (quarterly).
Minimum Requirements Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences
Experience managing client experiences, expectations, and strategies for multiple solutions.
Data mining and subrogation experience.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
#J-18808-Ljbffr