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AI Developer – Dynamics Contact Center Solutions
Data Freelance Hub, Louisville, Kentucky, us, 40201
AI Developer – Dynamics Contact Center Solutions
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This role is for an AI Developer – Dynamics Contact Center Solutions, offering a contract of more than 6 months at a pay rate of $76,595.14 - $92,243.61 annually. Key skills include Python, NLP, and experience with Microsoft Dynamics and Azure.
Location: Louisville, KY 40243
Tags: #Programming #AI #ML #SpaCy #Kafka #Cloud #DataScience #ComputerScience #Python #TensorFlow #PyTorch #NLTK #SAP #Azure #DataProcessing #Documentation #Spark #Libraries #Automation #CRM #DataAnalysis #NLP #HuggingFace
Job Types: Full-time, Contract. Pay: $76,595.14 - $92,243.61 per year. Work Location: In person.
Responsibilities
Design and implement AI solutions for back-office contact centers using Dynamics Contact Center solution, including virtual assistants for voice and chat, intelligent routing, and sentiment‑aware human‑centered customer support.
Develop and maintain Natural Language Processing (NLP) models to analyze customer inquiries across voice, chat, email, and social media channels.
Collaborate with customer service, IT, and data analysis teams to identify automation opportunities and improve customer engagement.
Integrate AI capabilities with existing systems such as Microsoft Dynamics Customer Relationship Management (CRM), website and mobile app.
Monitor and optimize AI model performance to ensure high accuracy, responsiveness, and customer satisfaction.
Leverage machine learning to predict customer needs, personalize interactions, and reduce call volumes.
Stay up-to-date with emerging AI technologies and retail trends to continuously enhance our contact center capabilities.
Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices, and other documentation as required by the Commission.
Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
Lead and participate in project team activities for system work efforts related to enterprise systems.
Work independently to accomplish the tasks and duties assigned.
Adhere to and follow all the Commission standards, policies, and procedures.
Utilize various software and/or technology tools to perform job duties.
Perform tasks and other duties as related to this position and role, and assigned by the Commission.
Required Qualifications
Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or related field.
5+ years of experience in AI Machine Learning (ML) development, preferably in retail or customer service environments.
Strong programming skills in Python and experience with ML frameworks (e.g., TensorFlow, PyTorch).
Proficiency in NLP tools and libraries (e.g., spaCy, Hugging Face, NLTK).
Hands‑on experience in Microsoft Dynamics Contact Center solution creating voice bot and chatbot using Copilot Studio and other Azure AI services.
Experience with cloud platforms (Azure) and deploying AI models in production.
Preferred Qualifications
Experience with voice AI and speech‑to‑text technologies.
Knowledge of customer journey analytics and personalization engines.
Understanding of omnichannel retail strategies and customer behavior.
Experience with real‑time data processing and streaming platforms (e.g., Kafka, Spark).
Familiarity with other contact center platforms and tools (e.g., Zendesk, Salesforce Service Cloud, Amazon Connect).
Additional beneficial skills include: enterprise business solutions, specifically SAP projects; ITIL/ITSM practices and methodologies.
Engagement Requirements Candidate’s location is preferred to be within the Continental United States. The work location will be virtual/remote until further notice. When required to be onsite, the work location will be at either The Commission Central Administration Building located at 700 South Eisenhower Boulevard in Middletown, PA, or The Commission Turnpike Industrial Park location located at 2850 Turnpike Industrial Drive, Middletown, PA.
The resource shall attend onsite meetings at one of the Commission Middletown PA locations for 1 week per month based on the schedule set by the Commission. In‑person interviews or work sessions with stakeholders will be conducted at the Commission facilities in Middletown, PA. The resource may be required to provide onsite post go‑live support activities at one of the Commission Middletown PA locations, including one or more one‑to‑two week tours of duty onsite on a rotating basis with other team members. The post go‑live support period is planned for the six months beginning immediately after the UBOS is “live” with active customers.
The resource shall attend an orientation session onsite at one of the Commission’s Middletown, PA offices. The resource shall be onsite for the full day of this orientation where they will pick up any assigned Commission Equipment, by the resource. Equipment will not be shipped and cannot be picked up by anyone other than the selected resource. Travel costs associated with picking up this equipment plus the orientation day will not be reimbursed.
Other vendor and IT guidelines omitted for brevity.
Freelance data hiring powered by an engaged, trusted community — not a CV database.
85 Great Portland Street, London, England, W1W 7LT
#J-18808-Ljbffr
This role is for an AI Developer – Dynamics Contact Center Solutions, offering a contract of more than 6 months at a pay rate of $76,595.14 - $92,243.61 annually. Key skills include Python, NLP, and experience with Microsoft Dynamics and Azure.
Location: Louisville, KY 40243
Tags: #Programming #AI #ML #SpaCy #Kafka #Cloud #DataScience #ComputerScience #Python #TensorFlow #PyTorch #NLTK #SAP #Azure #DataProcessing #Documentation #Spark #Libraries #Automation #CRM #DataAnalysis #NLP #HuggingFace
Job Types: Full-time, Contract. Pay: $76,595.14 - $92,243.61 per year. Work Location: In person.
Responsibilities
Design and implement AI solutions for back-office contact centers using Dynamics Contact Center solution, including virtual assistants for voice and chat, intelligent routing, and sentiment‑aware human‑centered customer support.
Develop and maintain Natural Language Processing (NLP) models to analyze customer inquiries across voice, chat, email, and social media channels.
Collaborate with customer service, IT, and data analysis teams to identify automation opportunities and improve customer engagement.
Integrate AI capabilities with existing systems such as Microsoft Dynamics Customer Relationship Management (CRM), website and mobile app.
Monitor and optimize AI model performance to ensure high accuracy, responsiveness, and customer satisfaction.
Leverage machine learning to predict customer needs, personalize interactions, and reduce call volumes.
Stay up-to-date with emerging AI technologies and retail trends to continuously enhance our contact center capabilities.
Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices, and other documentation as required by the Commission.
Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
Lead and participate in project team activities for system work efforts related to enterprise systems.
Work independently to accomplish the tasks and duties assigned.
Adhere to and follow all the Commission standards, policies, and procedures.
Utilize various software and/or technology tools to perform job duties.
Perform tasks and other duties as related to this position and role, and assigned by the Commission.
Required Qualifications
Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or related field.
5+ years of experience in AI Machine Learning (ML) development, preferably in retail or customer service environments.
Strong programming skills in Python and experience with ML frameworks (e.g., TensorFlow, PyTorch).
Proficiency in NLP tools and libraries (e.g., spaCy, Hugging Face, NLTK).
Hands‑on experience in Microsoft Dynamics Contact Center solution creating voice bot and chatbot using Copilot Studio and other Azure AI services.
Experience with cloud platforms (Azure) and deploying AI models in production.
Preferred Qualifications
Experience with voice AI and speech‑to‑text technologies.
Knowledge of customer journey analytics and personalization engines.
Understanding of omnichannel retail strategies and customer behavior.
Experience with real‑time data processing and streaming platforms (e.g., Kafka, Spark).
Familiarity with other contact center platforms and tools (e.g., Zendesk, Salesforce Service Cloud, Amazon Connect).
Additional beneficial skills include: enterprise business solutions, specifically SAP projects; ITIL/ITSM practices and methodologies.
Engagement Requirements Candidate’s location is preferred to be within the Continental United States. The work location will be virtual/remote until further notice. When required to be onsite, the work location will be at either The Commission Central Administration Building located at 700 South Eisenhower Boulevard in Middletown, PA, or The Commission Turnpike Industrial Park location located at 2850 Turnpike Industrial Drive, Middletown, PA.
The resource shall attend onsite meetings at one of the Commission Middletown PA locations for 1 week per month based on the schedule set by the Commission. In‑person interviews or work sessions with stakeholders will be conducted at the Commission facilities in Middletown, PA. The resource may be required to provide onsite post go‑live support activities at one of the Commission Middletown PA locations, including one or more one‑to‑two week tours of duty onsite on a rotating basis with other team members. The post go‑live support period is planned for the six months beginning immediately after the UBOS is “live” with active customers.
The resource shall attend an orientation session onsite at one of the Commission’s Middletown, PA offices. The resource shall be onsite for the full day of this orientation where they will pick up any assigned Commission Equipment, by the resource. Equipment will not be shipped and cannot be picked up by anyone other than the selected resource. Travel costs associated with picking up this equipment plus the orientation day will not be reimbursed.
Other vendor and IT guidelines omitted for brevity.
Freelance data hiring powered by an engaged, trusted community — not a CV database.
85 Great Portland Street, London, England, W1W 7LT
#J-18808-Ljbffr