NTT DATA, Inc.
Business Sys. Analysis Specialist
NTT DATA, Inc., Bala Cynwyd, Pennsylvania, United States, 19004
Job Title
Business Sys. Analysis Specialist / Sr. Technical Business Analyst
Location Bala Cynwyd, Pennsylvania (US-PA), United States (US)
Experience 6+ yrs exp as Tech BA
Responsibilities
Requirements Management (Gathering, Define, validate, Control)
Strong technical documentation- write Business requirements documents
User Support Interface / Initial Data Analysis
Requirements Management: Gathering requirements from TMNAS stakeholders, managing scope and use cases and obtaining governance approvals for actuarial production job changes
Production Support of the actuary production jobs and applications. Production Support
Incident Management – Responding to, analyzing, and resolving Incidents in the batch and online applications that are in scope
User Support – Assisting users in the day to day activities allowing them to complete their jobs; User Support includes answering questions, addressing small research requests creating small ad hoc reports, running manual jobs, reviewing client generated SQL code, and facilitating user needs with other departments
Problem Management – Analyzing causes of errors and performing trend analysis to determine how to prevent incidents or to correct the causes of past incidents. Perform root cause analysis for all SEV1 and SEV2 tickets Documents RCAs
Oversight to ensure team meets SLAs- response and resolution
Reports- tracks and maintains ticket details and status
Equal Opportunity Employer NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Segment Cloud, Database, SQL, Business Analyst, Consulting, Technology
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Location Bala Cynwyd, Pennsylvania (US-PA), United States (US)
Experience 6+ yrs exp as Tech BA
Responsibilities
Requirements Management (Gathering, Define, validate, Control)
Strong technical documentation- write Business requirements documents
User Support Interface / Initial Data Analysis
Requirements Management: Gathering requirements from TMNAS stakeholders, managing scope and use cases and obtaining governance approvals for actuarial production job changes
Production Support of the actuary production jobs and applications. Production Support
Incident Management – Responding to, analyzing, and resolving Incidents in the batch and online applications that are in scope
User Support – Assisting users in the day to day activities allowing them to complete their jobs; User Support includes answering questions, addressing small research requests creating small ad hoc reports, running manual jobs, reviewing client generated SQL code, and facilitating user needs with other departments
Problem Management – Analyzing causes of errors and performing trend analysis to determine how to prevent incidents or to correct the causes of past incidents. Perform root cause analysis for all SEV1 and SEV2 tickets Documents RCAs
Oversight to ensure team meets SLAs- response and resolution
Reports- tracks and maintains ticket details and status
Equal Opportunity Employer NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Segment Cloud, Database, SQL, Business Analyst, Consulting, Technology
#J-18808-Ljbffr