Spectrum
Call Center Business Sales Customer Solutions Representative
Spectrum, Charlotte, North Carolina, United States, 28245
Call Center Business Sales Customer Solutions Representative
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! Enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
As a Call Center Business Sales Customer Solutions Representative at Spectrum, you will play a key role in maximizing customer and revenue retention. By handling inbound and outbound calls from commercial customers considering service changes, you will use your expertise to retain and grow their business. Your ability to build strong relationships and provide tailored solutions will directly impact our company's success and customer satisfaction.
What our Call Center Business Sales Customer Solutions Representatives Enjoy Most About the Role
Enhancing the customer experience by retaining customers and resolving issues with strong listening and probing techniques.
Building long‑term relationships and providing customer‑centric solutions tailored to business needs.
Saving and reselling products by aligning features, benefits, and price with customer requirements, and upselling additional services.
Taking ownership of customer concerns, coordinating with departments, and ensuring satisfaction.
Resolving billing inquiries, educating customers on competitive advantages, and staying updated on marketing campaigns and retention offers.
Working Conditions
Normal office environment.
Required Qualifications Education
High school diploma or equivalent.
Experience
1 year of sales experience or 2 years of call center experience.
Technical Skills
Knowledge of Charter Business products (Internet, video, music, data, telephone) to offer informed support.
Proficiency in understanding and explaining business telecom services.
Skills & Abilities
Strong verbal and written communication skills in English and Spanish.
Ability to build long‑term customer relationships and consistently achieve sales targets.
Flexibility to work varied schedules, including nights, weekends, and holidays.
Empathy and professionalism to handle customer concerns with tact and understanding.
Preferred Qualifications
Sales knowledge of complex services such as Hosted Voice and Cloud Services.
Experience with CSG billing software.
B2B sales experience in telecommunications or premise‑based voice and data products.
2+ years of call center experience in customer service and/or phone sales.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
#J-18808-Ljbffr
As a Call Center Business Sales Customer Solutions Representative at Spectrum, you will play a key role in maximizing customer and revenue retention. By handling inbound and outbound calls from commercial customers considering service changes, you will use your expertise to retain and grow their business. Your ability to build strong relationships and provide tailored solutions will directly impact our company's success and customer satisfaction.
What our Call Center Business Sales Customer Solutions Representatives Enjoy Most About the Role
Enhancing the customer experience by retaining customers and resolving issues with strong listening and probing techniques.
Building long‑term relationships and providing customer‑centric solutions tailored to business needs.
Saving and reselling products by aligning features, benefits, and price with customer requirements, and upselling additional services.
Taking ownership of customer concerns, coordinating with departments, and ensuring satisfaction.
Resolving billing inquiries, educating customers on competitive advantages, and staying updated on marketing campaigns and retention offers.
Working Conditions
Normal office environment.
Required Qualifications Education
High school diploma or equivalent.
Experience
1 year of sales experience or 2 years of call center experience.
Technical Skills
Knowledge of Charter Business products (Internet, video, music, data, telephone) to offer informed support.
Proficiency in understanding and explaining business telecom services.
Skills & Abilities
Strong verbal and written communication skills in English and Spanish.
Ability to build long‑term customer relationships and consistently achieve sales targets.
Flexibility to work varied schedules, including nights, weekends, and holidays.
Empathy and professionalism to handle customer concerns with tact and understanding.
Preferred Qualifications
Sales knowledge of complex services such as Hosted Voice and Cloud Services.
Experience with CSG billing software.
B2B sales experience in telecommunications or premise‑based voice and data products.
2+ years of call center experience in customer service and/or phone sales.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
#J-18808-Ljbffr