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Scaled Customer Activation Manager | Bill Pay Specialist

Remote Jobs, New York, New York, us, 10261

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Employer Industry: Financial Technology

Why consider this job opportunity:

Opportunity for career advancement and growth within the organization

Comprehensive benefits package, including 100% medical, dental & vision insurance coverage

Flexible PTO policy to promote work-life balance

Supportive work environment focused on innovation and learning

Chance to work with a fast-growing company recognized for its innovation in financial operations

What to Expect (Job Responsibilities):

Become an expert in the employer's Account Payable and Procurement products to onboard new customers efficiently

Manage a portfolio of micro‑SMB and SMB customers through personalized onboarding experiences

Ensure customers are fully onboarded within 60 days and under two calls for a seamless activation experience

Collaborate closely with Product teams to surface customer feedback and prioritize improvements

Identify opportunities for automating and streamlining onboarding processes to enhance efficiency

What is Required (Qualifications):

Minimum of 3 years of experience in customer success, account management, technical consulting, or product operations

Exceptional project management, organization, and time management skills

Excellent verbal and written communication abilities

Experience working with Product and Engineering teams to address customer feedback and troubleshoot issues

Proven track record of exceeding quotas or key performance metrics

How to Stand Out (Preferred Qualifications):

Experience working with accounting partners, Private Equity, or Venture Capital

Background in developing or scaling new teams or programs

Familiarity with accounting systems such as QuickBooks Online, NetSuite, Sage, or Microsoft Dynamics

Previous experience in financial services sales

Knowledge of accounts payable or procurement processes

#FinancialTechnology #CustomerSuccess #CareerGrowth #InnovativeWorkplace #FlexibleBenefits

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.

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