Senior Analyst, Contact Center Analytics & Ops

A leading hearing health company in Aurora, IL is seeking a Senior Analyst for the Contact Center to optimize systems and improve customer success. Ideal candidates have over 7 years of B2B2C experience and at least 3 years with telephony platforms such as Cisco/WebEx. This position offers a salary range of $88K to $110K and flexible work arrangements. You'll lead data-driven improvements, ensuring cohesive systems and enhanced customer experience. #J-18808-Ljbffr