Waukesha-Pearce Industries
Assist District Service Manager with overseeing productivity and assets of the Service Department to obtain maximum efficiency and profitability. Supervises Service Department staff - Foreman, Leaderman, Administrative Assistant and Shop Clerk.
Duties and responsibilities
Adhere to and utilize the established Service Department management operating system for assigned work
Measure productivity
Increase output and monitor performance on a monthly basis
Track mileage
Assist with the development of training program for Service Department employees
Assist with reviewing financial reports
Maintain good relations with customers, may include onsite visits
Determine customer service needs by maintaining contact with customers
Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
Assist with annual salary planning and provide performance feedback to employees
Perform other duties as assigned
Qualifications
Must have at least 1 year of previous supervisory experience
Must have at least 5 years of work experience in a Service Department
Must have a valid driver license
High school diploma or equivalent
Knowledge, Skills, and Abilities
Must be computer literate and familiar with a windows-based environment (MS Word, Excel, PowerPoint, Outlook, etc.)
Must have ability to build professional working relations with customers
Must have ability to make good business decisions
Must have ability to develop and promote standards
Must have ability to effectively evaluate performance
Must have good problem-solving skills
Must have good organizational and time management skills
Working Conditions
Typical hours of work Monday through Friday, 8 a.m. to 5 p.m.
Weekend hours as necessary
Indoor/Outside, offshore work as required
WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.
En Español WPI es una institución EEO/AA (igualdad de oportunidad/acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, información genética, identidad de género, o expresión de género en los programas o actividades los cuales opera.
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Duties and responsibilities
Adhere to and utilize the established Service Department management operating system for assigned work
Measure productivity
Increase output and monitor performance on a monthly basis
Track mileage
Assist with the development of training program for Service Department employees
Assist with reviewing financial reports
Maintain good relations with customers, may include onsite visits
Determine customer service needs by maintaining contact with customers
Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
Assist with annual salary planning and provide performance feedback to employees
Perform other duties as assigned
Qualifications
Must have at least 1 year of previous supervisory experience
Must have at least 5 years of work experience in a Service Department
Must have a valid driver license
High school diploma or equivalent
Knowledge, Skills, and Abilities
Must be computer literate and familiar with a windows-based environment (MS Word, Excel, PowerPoint, Outlook, etc.)
Must have ability to build professional working relations with customers
Must have ability to make good business decisions
Must have ability to develop and promote standards
Must have ability to effectively evaluate performance
Must have good problem-solving skills
Must have good organizational and time management skills
Working Conditions
Typical hours of work Monday through Friday, 8 a.m. to 5 p.m.
Weekend hours as necessary
Indoor/Outside, offshore work as required
WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.
En Español WPI es una institución EEO/AA (igualdad de oportunidad/acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, información genética, identidad de género, o expresión de género en los programas o actividades los cuales opera.
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