Merck Gruppe - MSD Sharp & Dohme
Technical Support Senior Specialist
Merck Gruppe - MSD Sharp & Dohme, Rahway, New Jersey, us, 07065
Job Description
We are a high-performing global team that helps our colleagues adopt new technology tools and integrate technological changes into their everyday work. We support our colleagues through change and help them embrace it. We have a customer-centric approach and always strive to provide the best user experience possible. Teamwork is important, and you’ll be collaborating with your colleagues’ cross-geographically on a daily basis.
We are looking for an enthusiastic and motivated team member who is a self-starter, learns quickly and shows a keen interest in technology.
In this role, you will be responsible for planning, managing, and executing communication plans both globally. You will also participate in various projects to create an end-to-end user experience, including change management plans, customer-focused awareness programs and promotions. The role also involves creating customized guides and stakeholder presentations to raise awareness of the changes.
The ideal candidate should possess excellent communication and organizational skills, as well as the ability to work collaboratively across multiple teams and areas.
What you will be responsible for
Understand and identify stakeholder needs and prioritize delivery of new capabilities in change management, user adoption, communication and customer experience areas
Supports projects with change management and communication of all end user tools for our company’s global workforce. Champion and promote the team’s strategy with stakeholders and throughout the IT organization
Communicate all end-user impacting IT changes globally
Create a culture of innovation, transformation, experimentation while maintaining a focus on the best customer experience and continuous improvement
The role requires a strong person who is resourceful and independent, is highly self-motivated, attentive to detail and able to effectively prioritize and execute tasks in a high-pressure environment
How we see the ideal candidate
BSc Degree or relevant experience in Technology communications, marketing, support material, or equivalent.
Fluency in English reading/writing/ speaking
Strong presentation skills and an ability to communicate technical and non-technical topics to general user audience in a clear, concise manner
Proficiency in creating written, customer-focused communications; content editing and proofreading
Strong collaboration skills and experience of working with both business clients and IT, at all levels
Demonstrated flexibility and the ability to manage multiple, concurrent projects in a timely and efficient manner
Creative and innovative thinking, proactive approach, sound organizational skills
Project Management Experience is a plus
Good knowledge of the Microsoft 365 suite – especially MS Teams, MS Office, including OneNote, OneDrive, PowerPoint, etc. is a plus
Experience in change management framework and understanding industry practices is a plus.
What we offer (in Czechia - other location's benefits may vary)
Exciting work in a great team, global projects, international environment
Opportunity to learn and grow professionally within the company globally
Hybrid working model
Pension and health insurance contributions
Internal reward system plus referral program
5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card
Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programs
Up-to-date equipment
Competitive salary, incentive pay, and many more
Required Skills
Accountability
Accountability
Availability Management
Change Controls
Communication Management
Communications Planning
Computer Technical Support
Content Editing
Customer Experience Management
End User Experience
Global Team Collaboration
Incident Management
Management System Development
Microsoft Online Services
Pressure Management
Problem Management
Quality Assurance (QA)
Service Delivery
Service Excellence
SLA Management
Software Configurations
Software Development Life Cycle (SDLC)
Teamwork
Technological Change
Testing {+ 1 more}
Preferred Skills Current Employees apply
HERE
Current Contingent Workers apply
HERE
Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements: Hybrid
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date: 01/24/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID: R378787
#J-18808-Ljbffr
We are a high-performing global team that helps our colleagues adopt new technology tools and integrate technological changes into their everyday work. We support our colleagues through change and help them embrace it. We have a customer-centric approach and always strive to provide the best user experience possible. Teamwork is important, and you’ll be collaborating with your colleagues’ cross-geographically on a daily basis.
We are looking for an enthusiastic and motivated team member who is a self-starter, learns quickly and shows a keen interest in technology.
In this role, you will be responsible for planning, managing, and executing communication plans both globally. You will also participate in various projects to create an end-to-end user experience, including change management plans, customer-focused awareness programs and promotions. The role also involves creating customized guides and stakeholder presentations to raise awareness of the changes.
The ideal candidate should possess excellent communication and organizational skills, as well as the ability to work collaboratively across multiple teams and areas.
What you will be responsible for
Understand and identify stakeholder needs and prioritize delivery of new capabilities in change management, user adoption, communication and customer experience areas
Supports projects with change management and communication of all end user tools for our company’s global workforce. Champion and promote the team’s strategy with stakeholders and throughout the IT organization
Communicate all end-user impacting IT changes globally
Create a culture of innovation, transformation, experimentation while maintaining a focus on the best customer experience and continuous improvement
The role requires a strong person who is resourceful and independent, is highly self-motivated, attentive to detail and able to effectively prioritize and execute tasks in a high-pressure environment
How we see the ideal candidate
BSc Degree or relevant experience in Technology communications, marketing, support material, or equivalent.
Fluency in English reading/writing/ speaking
Strong presentation skills and an ability to communicate technical and non-technical topics to general user audience in a clear, concise manner
Proficiency in creating written, customer-focused communications; content editing and proofreading
Strong collaboration skills and experience of working with both business clients and IT, at all levels
Demonstrated flexibility and the ability to manage multiple, concurrent projects in a timely and efficient manner
Creative and innovative thinking, proactive approach, sound organizational skills
Project Management Experience is a plus
Good knowledge of the Microsoft 365 suite – especially MS Teams, MS Office, including OneNote, OneDrive, PowerPoint, etc. is a plus
Experience in change management framework and understanding industry practices is a plus.
What we offer (in Czechia - other location's benefits may vary)
Exciting work in a great team, global projects, international environment
Opportunity to learn and grow professionally within the company globally
Hybrid working model
Pension and health insurance contributions
Internal reward system plus referral program
5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card
Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programs
Up-to-date equipment
Competitive salary, incentive pay, and many more
Required Skills
Accountability
Accountability
Availability Management
Change Controls
Communication Management
Communications Planning
Computer Technical Support
Content Editing
Customer Experience Management
End User Experience
Global Team Collaboration
Incident Management
Management System Development
Microsoft Online Services
Pressure Management
Problem Management
Quality Assurance (QA)
Service Delivery
Service Excellence
SLA Management
Software Configurations
Software Development Life Cycle (SDLC)
Teamwork
Technological Change
Testing {+ 1 more}
Preferred Skills Current Employees apply
HERE
Current Contingent Workers apply
HERE
Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements: Hybrid
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date: 01/24/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID: R378787
#J-18808-Ljbffr