DSV - Global Transport and Logistics
Freight Forwarder - Air Import
DSV - Global Transport and Logistics, Moon, Virginia, United States, 23119
Freight Forwarder – Air Import
Join DSV - Global Transport and Logistics as a Full‑Time Freight Forwarder responsible for reviewing and processing shipment transactions for major accounts and delivering proactive, timely customer service.
Summary The primary duty of a Freight Forwarder is to review and process shipment transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service.
Duties and Responsibilities
Promote positive relationships by ensuring excellent, timely, and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team. Establish detailed profiles and procedures that properly represent import and export processes.
Receive, review, and process high‑volume and/or complex import and export transactions for clients, including booking, billing, classifications, processing data through the Company’s system, and obtaining consular releases as well as other government agency releases as appropriate.
Check shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.
Process bills of lading and provide clear instructions to the team for handling each shipment.
Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the applicable government agencies, Code of Federal Regulations.
Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use, and setting profit margins for individual shipments.
Review and monitor all Shipper Export Declaration rejections, requests for information from clients and any government agency as well as other correspondence.
Adhere to all domestic and international shipping regulations, communicating changes in domestic and foreign regulation procedures to clients, co‑workers, and third parties in a clear, concise, and timely manner.
Identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within the assigned scope of responsibility.
Identify, investigate, and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against Company and client standards. Alert clients to special areas of concern or potential problems in the shipping process.
Qualifications
Three years of experience in a role involving extensive client contact required.
Familiarity with domestic and international geography including countries and major cities.
Extreme attention to detail, including the ability to predict and circumvent issues before they occur and take the proper corrective action.
Ability to be highly productive while keeping cool under pressure.
Excellent communication skills, both written and verbal.
Preferred Qualifications
Freight Forwarding experience preferred.
Prior use of CargoWise One is a definite plus.
Language Skills
English (reading, writing, and verbal)
Computer Literacy
Computer skills, including frequent prior use of MS Outlook, Excel, and Word
Compensation Expected base pay: $22.50 - $30.50 per hour. Actual compensation will be determined based on job‑related factors, including experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.
Benefits DSV offers a comprehensive benefits program designed to support the health and well‑being of employees and their families, including medical, prescription, dental, vision, and life insurance, flexible spending accounts, health savings accounts, short‑ and long‑term disability coverage, wellness resources, Employee Assistance Program, 401(k) with company match up to 5%, paid time off, paid holidays, etc.
Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.
Fraud Alert DSV will never request a chat interview or solicit funds from applicants. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.
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Summary The primary duty of a Freight Forwarder is to review and process shipment transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service.
Duties and Responsibilities
Promote positive relationships by ensuring excellent, timely, and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team. Establish detailed profiles and procedures that properly represent import and export processes.
Receive, review, and process high‑volume and/or complex import and export transactions for clients, including booking, billing, classifications, processing data through the Company’s system, and obtaining consular releases as well as other government agency releases as appropriate.
Check shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.
Process bills of lading and provide clear instructions to the team for handling each shipment.
Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the applicable government agencies, Code of Federal Regulations.
Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use, and setting profit margins for individual shipments.
Review and monitor all Shipper Export Declaration rejections, requests for information from clients and any government agency as well as other correspondence.
Adhere to all domestic and international shipping regulations, communicating changes in domestic and foreign regulation procedures to clients, co‑workers, and third parties in a clear, concise, and timely manner.
Identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within the assigned scope of responsibility.
Identify, investigate, and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against Company and client standards. Alert clients to special areas of concern or potential problems in the shipping process.
Qualifications
Three years of experience in a role involving extensive client contact required.
Familiarity with domestic and international geography including countries and major cities.
Extreme attention to detail, including the ability to predict and circumvent issues before they occur and take the proper corrective action.
Ability to be highly productive while keeping cool under pressure.
Excellent communication skills, both written and verbal.
Preferred Qualifications
Freight Forwarding experience preferred.
Prior use of CargoWise One is a definite plus.
Language Skills
English (reading, writing, and verbal)
Computer Literacy
Computer skills, including frequent prior use of MS Outlook, Excel, and Word
Compensation Expected base pay: $22.50 - $30.50 per hour. Actual compensation will be determined based on job‑related factors, including experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.
Benefits DSV offers a comprehensive benefits program designed to support the health and well‑being of employees and their families, including medical, prescription, dental, vision, and life insurance, flexible spending accounts, health savings accounts, short‑ and long‑term disability coverage, wellness resources, Employee Assistance Program, 401(k) with company match up to 5%, paid time off, paid holidays, etc.
Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.
Fraud Alert DSV will never request a chat interview or solicit funds from applicants. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.
#J-18808-Ljbffr