Penske Transportation Solutions
Responsibilities
Responsible for providing technical support and prioritization related to system solutions. Responds to user inquiries, isolates problems, and supports implementation Support in carrier compliance and performance scorecard. Ensure that system changes are accurate with limited impact Responsible for leveraging quantitative and qualitative data to inform decision making, identify trends, and drive strategic outcomes. Follow tasks/projects through to completion following project management principles Responsible for leading and coordinating response efforts related to crisis management Handles reoccurring tasks which may include generating daily reports, pulling relevant data from transportation/business intelligence systems and formatting data for easy interpretation to drive efficiencies and network on-time performance Meet customer deadlines and provide required metrics/reports through data extraction Participate in process improvement teams by using Lean tools for continuous improvement Be able to resolve situations quickly, communicate status of problem, and work with the appropriate internal subject matter expert to resolve problems and support implementations. Interacts with the network by phone, email or in person on an as needed basis Applies established business rules for daily error management. Other projects and tasks assigned by supervisor
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Responsible for providing technical support and prioritization related to system solutions. Responds to user inquiries, isolates problems, and supports implementation Support in carrier compliance and performance scorecard. Ensure that system changes are accurate with limited impact Responsible for leveraging quantitative and qualitative data to inform decision making, identify trends, and drive strategic outcomes. Follow tasks/projects through to completion following project management principles Responsible for leading and coordinating response efforts related to crisis management Handles reoccurring tasks which may include generating daily reports, pulling relevant data from transportation/business intelligence systems and formatting data for easy interpretation to drive efficiencies and network on-time performance Meet customer deadlines and provide required metrics/reports through data extraction Participate in process improvement teams by using Lean tools for continuous improvement Be able to resolve situations quickly, communicate status of problem, and work with the appropriate internal subject matter expert to resolve problems and support implementations. Interacts with the network by phone, email or in person on an as needed basis Applies established business rules for daily error management. Other projects and tasks assigned by supervisor
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