Phoenix American Hospitality
Operations Manager
Phoenix American Hospitality, New Orleans, Louisiana, United States, 70123
Operations Manager are responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, and guest satisfaction while maintaining the integrity of the hotel. It is imperative that the operations manager works opposite shifts from the Assistant General Manager. The additional duties and responsibilities of the operations manager role are also guided by the General Manager of the hotel.
Responsibilities
Provide leadership and oversight of Food & Beverage Operations
Ensure Safety Compliance in all areas
Oversee Hotel reservations operations
Participate in required M.O.D. coverage as scheduled
Ensure that training in service standards is taking place in each department using the steps to effective training according to PAH Management Standards
Assist in creating a positive team-oriented environment which focuses on the guest, through associate development and motivation
Ensure complete processing of invoices daily by using the A/P process
Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers
Ensure that associates are always attentive, friendly, courteous and efficient in their interactions with guests, management and all other associates
Each month forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast
Perform any other duties as requested by the Regional Director of Operations, General Manager
Ensure that all associates receive fair and equitable treatment according to PAH S.O.P.'s
Be in the public areas during peak times, greeting guests and offering assistance as needed
Ensure procedures for handling of the hotel safe specifically regarding security and monthly safe audits are followed and occur
Basic Qualifications
At least 3-5 years’ progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 to 4 years of related experience; or a 2-year college degree and at least 3 to 4 years of related experience
Preferred Qualifications
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all level of associates and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner
Maintain regular attendance in compliance with PAH Management’s Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing nametags
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to maintain confidentiality of information
Physical Requirements
Long hours sometimes required
Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
Must have valid driver's license for the applicable state
PAH Management is proud to be an Equal Opportunity Employer (M/F/D/V)
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Responsibilities
Provide leadership and oversight of Food & Beverage Operations
Ensure Safety Compliance in all areas
Oversee Hotel reservations operations
Participate in required M.O.D. coverage as scheduled
Ensure that training in service standards is taking place in each department using the steps to effective training according to PAH Management Standards
Assist in creating a positive team-oriented environment which focuses on the guest, through associate development and motivation
Ensure complete processing of invoices daily by using the A/P process
Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers
Ensure that associates are always attentive, friendly, courteous and efficient in their interactions with guests, management and all other associates
Each month forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast
Perform any other duties as requested by the Regional Director of Operations, General Manager
Ensure that all associates receive fair and equitable treatment according to PAH S.O.P.'s
Be in the public areas during peak times, greeting guests and offering assistance as needed
Ensure procedures for handling of the hotel safe specifically regarding security and monthly safe audits are followed and occur
Basic Qualifications
At least 3-5 years’ progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 to 4 years of related experience; or a 2-year college degree and at least 3 to 4 years of related experience
Preferred Qualifications
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all level of associates and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner
Maintain regular attendance in compliance with PAH Management’s Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing nametags
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to maintain confidentiality of information
Physical Requirements
Long hours sometimes required
Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
Must have valid driver's license for the applicable state
PAH Management is proud to be an Equal Opportunity Employer (M/F/D/V)
#J-18808-Ljbffr