Invitation Homes
Customer Service Representative- Field Services
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Customer Service Representative- Field Services
role at
Invitation Homes
Who We Are Invitation Homes is a team of more than 1,400 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibility lives.
Your Role on the Team Responsibilities
Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications
Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action
Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing
Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal
Performing other duties as assigned
Your Experience Includes
High school Diploma or GED
Proven experience in customer service or administrative functions
Experience in the property management or maintenance industry is helpful
Excellent organizational skills with a high level of attention to detail
Strong verbal and written communications skills
Effective customer service and conflict resolution skills
Intermediate proficiency in MS Word, Excel, Outlook and Adobe
Why Us
Competitive pay and an annual bonus program for all associates
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
401k with matching company contributions
Awesome work environment with casual dress
Team events and gatherings
Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.
Salary Range The salary range for this position is: $16.37 - $28.38, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.
Compensation And Benefits
Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)
Equal Employment Opportunity Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.
Recruiting Agency Policy To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.
Referrals increase your chances of interviewing at Invitation Homes by 2x.
Get notified about new Customer Service Representative jobs in Tempe, AZ.
Seniority level Entry level
Employment type Part-time
Job function Other
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Customer Service Representative- Field Services
role at
Invitation Homes
Who We Are Invitation Homes is a team of more than 1,400 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibility lives.
Your Role on the Team Responsibilities
Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications
Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action
Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing
Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal
Performing other duties as assigned
Your Experience Includes
High school Diploma or GED
Proven experience in customer service or administrative functions
Experience in the property management or maintenance industry is helpful
Excellent organizational skills with a high level of attention to detail
Strong verbal and written communications skills
Effective customer service and conflict resolution skills
Intermediate proficiency in MS Word, Excel, Outlook and Adobe
Why Us
Competitive pay and an annual bonus program for all associates
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
401k with matching company contributions
Awesome work environment with casual dress
Team events and gatherings
Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.
Salary Range The salary range for this position is: $16.37 - $28.38, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.
Compensation And Benefits
Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)
Equal Employment Opportunity Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.
Recruiting Agency Policy To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.
Referrals increase your chances of interviewing at Invitation Homes by 2x.
Get notified about new Customer Service Representative jobs in Tempe, AZ.
Seniority level Entry level
Employment type Part-time
Job function Other
#J-18808-Ljbffr