Inovar Packaging Group
Customer Service Representative
Inovar Packaging Group, Newburyport, Massachusetts, us, 01950
Join to apply for the
Customer Service Representative
role at
Inovar Packaging Group .
Inovar Packaging Group provided pay range This range is provided by Inovar Packaging Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $55,000.00/yr - $65,000.00/yr
About Us Inovar Packaging Group is one of North America’s premier flexographic and digital printing companies, dedicated to the success of our employees and customers. We invest in cutting-edge equipment and technology to deliver top-quality products. At Inovar, our culture is customer‑driven, team‑oriented, and built on win‑win partnerships.
Why Join Us?
Competitive pay and a performance‑based bonus program
Comprehensive benefits package (medical, dental, vision, life, short/long‑term disability)
Tuition Assistance
401(k) Retirement Plan with a generous company match
Paid Time Off (PTO)
Career growth opportunities within a rapidly expanding company
Job Summary We’re seeking a Customer Service Representative I to join our dynamic team. You will manage a portfolio of accounts, collaborating with both internal stakeholders and our customers to address inquiries, resolve issues, and provide exceptional service throughout the entire order lifecycle.
Key Responsibilities
Interact with customers via phone, email, chat, or in‑person to support product and service inquiries.
Collect, enter, and confirm orders for new products or additional services.
Act as the first point of contact for customer concerns; elevate to specialists or other team members as needed.
Ensure timely and accurate resolution of customer issues.
Maintain detailed records of customer interactions, tracking inquiries, feedback, and resolutions.
Collaborate with Production, QA, Scheduling, Finance, and other internal teams to ensure seamless service delivery.
Support artwork routing, proof approvals, and job tracking to keep projects on schedule.
Required Skills & Abilities
Excellent written and verbal communication.
Strong customer‑service orientation with a solution‑driven approach.
Proficiency in Microsoft Office and aptitude to learn new software systems (e.g., ERP or Label Traxx).
Ability to navigate multiple priorities while maintaining attention to detail.
Education & Experience
High school diploma or equivalent.
Previous customer service experience required; manufacturing or packaging label experience is a plus.
Physical Requirements
Prolonged periods of sitting and working at a computer.
Occasional standing and movement as needed.
Why This Role Matters Joining Inovar in this position gives you the opportunity to be a true customer advocate and play a crucial role in the end‑to‑end order process. If you’re passionate about building client relationships, solving problems, and working in a fast‑paced, evolving manufacturing environment, this role is for you.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Printing Services
Referrals increase your chances of interviewing at Inovar Packaging Group by 2x.
#J-18808-Ljbffr
Customer Service Representative
role at
Inovar Packaging Group .
Inovar Packaging Group provided pay range This range is provided by Inovar Packaging Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $55,000.00/yr - $65,000.00/yr
About Us Inovar Packaging Group is one of North America’s premier flexographic and digital printing companies, dedicated to the success of our employees and customers. We invest in cutting-edge equipment and technology to deliver top-quality products. At Inovar, our culture is customer‑driven, team‑oriented, and built on win‑win partnerships.
Why Join Us?
Competitive pay and a performance‑based bonus program
Comprehensive benefits package (medical, dental, vision, life, short/long‑term disability)
Tuition Assistance
401(k) Retirement Plan with a generous company match
Paid Time Off (PTO)
Career growth opportunities within a rapidly expanding company
Job Summary We’re seeking a Customer Service Representative I to join our dynamic team. You will manage a portfolio of accounts, collaborating with both internal stakeholders and our customers to address inquiries, resolve issues, and provide exceptional service throughout the entire order lifecycle.
Key Responsibilities
Interact with customers via phone, email, chat, or in‑person to support product and service inquiries.
Collect, enter, and confirm orders for new products or additional services.
Act as the first point of contact for customer concerns; elevate to specialists or other team members as needed.
Ensure timely and accurate resolution of customer issues.
Maintain detailed records of customer interactions, tracking inquiries, feedback, and resolutions.
Collaborate with Production, QA, Scheduling, Finance, and other internal teams to ensure seamless service delivery.
Support artwork routing, proof approvals, and job tracking to keep projects on schedule.
Required Skills & Abilities
Excellent written and verbal communication.
Strong customer‑service orientation with a solution‑driven approach.
Proficiency in Microsoft Office and aptitude to learn new software systems (e.g., ERP or Label Traxx).
Ability to navigate multiple priorities while maintaining attention to detail.
Education & Experience
High school diploma or equivalent.
Previous customer service experience required; manufacturing or packaging label experience is a plus.
Physical Requirements
Prolonged periods of sitting and working at a computer.
Occasional standing and movement as needed.
Why This Role Matters Joining Inovar in this position gives you the opportunity to be a true customer advocate and play a crucial role in the end‑to‑end order process. If you’re passionate about building client relationships, solving problems, and working in a fast‑paced, evolving manufacturing environment, this role is for you.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Printing Services
Referrals increase your chances of interviewing at Inovar Packaging Group by 2x.
#J-18808-Ljbffr