Experian
Client Technical Support Agent, Healthcare Revenue Cycle (Remote)
Experian, Costa Mesa, California, United States, 92626
Client Technical Support Agent, Healthcare Revenue Cycle (Remote)
Full-time
Employee Status: Regular
Role Type: Home
Job Posting - Salary Range: $63,964 - $110,872
Department: Customer Service
Flexible Time Off: 15 Days
Schedule: Full Time
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com .
As our Client Technical Support Agent, you will deliver software support to clients and respond promptly to both routine and emergency support requests, from clients and team members.
You will have the opportunity to:
Troubleshoot product and technical issues
Assess severity and scope of issues, inquiries, and requests.
Communicate with clients by phone and email
Log and manage all client-related issues in our Client Relationship Management (CRM) tool (Salesforce)
Escalate complex issues to technical and product teams with complete and accurate information
Manage customer and user configurations
Educate and empower customers to maximize the use of products, tools, and services
Stay current on all product and service updates
Monitor system status and communicate issues internally and externally
Initiate proactive customer communications
Apply Knowledge-Centered Service (KCS) practices, including maintaining knowledge articles for internal and external use
Document solutions in reusable articles to support future issue resolution
Foster relationships between customers and the Experian brand through every interaction.
Qualifications:
2+ years' experience with research and reconciliation skills
Bachelor's degree is beneficial
2+ years' experience in Healthcare IT, Healthcare technical support, or Healthcare SaaS industry
Salesforce proficiency is beneficial
Benefits:
Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people‑first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job‑related skills, experience, and education. You will also be eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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Full-time
Employee Status: Regular
Role Type: Home
Job Posting - Salary Range: $63,964 - $110,872
Department: Customer Service
Flexible Time Off: 15 Days
Schedule: Full Time
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com .
As our Client Technical Support Agent, you will deliver software support to clients and respond promptly to both routine and emergency support requests, from clients and team members.
You will have the opportunity to:
Troubleshoot product and technical issues
Assess severity and scope of issues, inquiries, and requests.
Communicate with clients by phone and email
Log and manage all client-related issues in our Client Relationship Management (CRM) tool (Salesforce)
Escalate complex issues to technical and product teams with complete and accurate information
Manage customer and user configurations
Educate and empower customers to maximize the use of products, tools, and services
Stay current on all product and service updates
Monitor system status and communicate issues internally and externally
Initiate proactive customer communications
Apply Knowledge-Centered Service (KCS) practices, including maintaining knowledge articles for internal and external use
Document solutions in reusable articles to support future issue resolution
Foster relationships between customers and the Experian brand through every interaction.
Qualifications:
2+ years' experience with research and reconciliation skills
Bachelor's degree is beneficial
2+ years' experience in Healthcare IT, Healthcare technical support, or Healthcare SaaS industry
Salesforce proficiency is beneficial
Benefits:
Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people‑first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job‑related skills, experience, and education. You will also be eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#J-18808-Ljbffr