United Way Worldwide
Job Description
Position Description: United Way 211 Resource SpecialistReports to: United Way 211 DirectorSalary Range: $40,000 - $43,000 DOEPosition Status: Full time, Non-Exempt Send Cover Letter and Resumé to: Keila Santigo, Director 211 keila@unitedwaylee.org Application Deadline: February 6, at 5:00 PM About United Way of Lee, Hendry, Glades
United Way of Lee, Hendry, Glades and (UWLHG) is a volunteer driven organization dedicated to improving the quality of life for all people in our community. This is accomplished through fundraising, fund distribution(90+ partners), community building, volunteer advancement, and information and referral. UWLHG is a $16million nonprofit social services organization, with 75+ employees in four locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives local, state, and federal grants. Job Summary
The Community Resource Specialist serves as the direct liaison with individuals seeking information and help from health and human service programs. The Role involves working with those in crisis and in need of services to ensure they receive prompt and accurate information regarding human services. This position requires problem solving and follow‑up services. The Resource Specialist will be cross‑trained to facilitate 988 (formerly known as the Suicide Hotline) and Mission United (veteran‑focused) calls and will be required to complete associated certifications within three months of being eligible (Inform USA certified as well as additional 988‑related trainings). Key Responsibilities
Provides high quality information and referral services to individuals and agencies. Assists clients and agencies with problem solving to arrive at helpful solutions for basic needs, mental health (possible suicide threats), homelessness, and medical requests. Screen clients applying for programs including Affordable Healthcare, Help Me Grow, Mission United, VITA (Volunteer Income Tax Assistance), Medicaid, and Food Stamps. Conducts comprehensive needs and service assessments via telephone, email, or text/chat. Maintains the highest level of confidentiality of client information. Accurately documents client assessments and referrals in program data system. Assists with the data management and quality assurance process of United Way 2‑1‑1 by surveying agencies in the 2‑1‑1 database, updating existing agency and program profiles, maintaining an audit trail, conducting interviews with agency contacts, and actively participating in supervision, training, and team meetings. May represent United Way 211 by participating in community meetings either in person or electronically. Contributes to the overall success of United Way by performing other essential duties and responsibilities as assigned. All employees will be required to work before, during, or after an emergency as needed. Education / Requirements
Four‑year degree preferred or two‑year degree with equivalent experience. At least 4 years of direct experience may be substituted for education as appropriate. Strong organizational skills, critical thinking, and problem‑solving abilities. Effective communication skills, including written, verbal, and interpersonal communication with individuals experiencing crisis. Ability to work independently as well as in a team‑oriented environment. Ability to handle multiple responsibilities in stressful situations. Ability to establish and maintain positive and diverse working relationships. Proficiency in database systems and Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook. Knowledge of community resources and services in Southwest Florida preferred. Physical Requirements & Working Conditions
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit, talk, and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to thirty pounds and occasionally lift and/or move up to forty pounds. The employee is required to attend department meetings, events, and other activities. The only required vision abilities include close vision, distance vision, depth perception, and ability to adjust focus. The employee is required to work in a professional office environment, with occasional off‑site venues, and in weather conditions. The employee is required to drive a valid Florida Driver’s License with a driving record that meets insurance guidelines. The job operates Monday through Friday, 8:00 a.m. – 5:00 p.m.; some evening and weekend hours may be required as job duties demand; the primary location is the United Way Impact Center in Fort Myers. Additional Information
Opportunity to work with smart, passionate, and enthusiastic team members and volunteers. Working with diverse staff and other constituents. Culture of high‑performance expectations and accountability. Exciting and challenging work. Opportunity to help solve the community’s toughest problems. Competitive pay that is commensurate with demonstrated successful performance and experience. Paid Health and Dental Insurance for employee, 401K, and Monthly Accrued Vacation and Sick Leave. United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation in all company‑sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship. Terms of employment are subject to satisfactory negative drug testing as part of our drug‑free workplace program. Level II background screening will be conducted because of the nature of the position. Applicants may be asked to take an online skills assessment.
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Position Description: United Way 211 Resource SpecialistReports to: United Way 211 DirectorSalary Range: $40,000 - $43,000 DOEPosition Status: Full time, Non-Exempt Send Cover Letter and Resumé to: Keila Santigo, Director 211 keila@unitedwaylee.org Application Deadline: February 6, at 5:00 PM About United Way of Lee, Hendry, Glades
United Way of Lee, Hendry, Glades and (UWLHG) is a volunteer driven organization dedicated to improving the quality of life for all people in our community. This is accomplished through fundraising, fund distribution(90+ partners), community building, volunteer advancement, and information and referral. UWLHG is a $16million nonprofit social services organization, with 75+ employees in four locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives local, state, and federal grants. Job Summary
The Community Resource Specialist serves as the direct liaison with individuals seeking information and help from health and human service programs. The Role involves working with those in crisis and in need of services to ensure they receive prompt and accurate information regarding human services. This position requires problem solving and follow‑up services. The Resource Specialist will be cross‑trained to facilitate 988 (formerly known as the Suicide Hotline) and Mission United (veteran‑focused) calls and will be required to complete associated certifications within three months of being eligible (Inform USA certified as well as additional 988‑related trainings). Key Responsibilities
Provides high quality information and referral services to individuals and agencies. Assists clients and agencies with problem solving to arrive at helpful solutions for basic needs, mental health (possible suicide threats), homelessness, and medical requests. Screen clients applying for programs including Affordable Healthcare, Help Me Grow, Mission United, VITA (Volunteer Income Tax Assistance), Medicaid, and Food Stamps. Conducts comprehensive needs and service assessments via telephone, email, or text/chat. Maintains the highest level of confidentiality of client information. Accurately documents client assessments and referrals in program data system. Assists with the data management and quality assurance process of United Way 2‑1‑1 by surveying agencies in the 2‑1‑1 database, updating existing agency and program profiles, maintaining an audit trail, conducting interviews with agency contacts, and actively participating in supervision, training, and team meetings. May represent United Way 211 by participating in community meetings either in person or electronically. Contributes to the overall success of United Way by performing other essential duties and responsibilities as assigned. All employees will be required to work before, during, or after an emergency as needed. Education / Requirements
Four‑year degree preferred or two‑year degree with equivalent experience. At least 4 years of direct experience may be substituted for education as appropriate. Strong organizational skills, critical thinking, and problem‑solving abilities. Effective communication skills, including written, verbal, and interpersonal communication with individuals experiencing crisis. Ability to work independently as well as in a team‑oriented environment. Ability to handle multiple responsibilities in stressful situations. Ability to establish and maintain positive and diverse working relationships. Proficiency in database systems and Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook. Knowledge of community resources and services in Southwest Florida preferred. Physical Requirements & Working Conditions
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit, talk, and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to thirty pounds and occasionally lift and/or move up to forty pounds. The employee is required to attend department meetings, events, and other activities. The only required vision abilities include close vision, distance vision, depth perception, and ability to adjust focus. The employee is required to work in a professional office environment, with occasional off‑site venues, and in weather conditions. The employee is required to drive a valid Florida Driver’s License with a driving record that meets insurance guidelines. The job operates Monday through Friday, 8:00 a.m. – 5:00 p.m.; some evening and weekend hours may be required as job duties demand; the primary location is the United Way Impact Center in Fort Myers. Additional Information
Opportunity to work with smart, passionate, and enthusiastic team members and volunteers. Working with diverse staff and other constituents. Culture of high‑performance expectations and accountability. Exciting and challenging work. Opportunity to help solve the community’s toughest problems. Competitive pay that is commensurate with demonstrated successful performance and experience. Paid Health and Dental Insurance for employee, 401K, and Monthly Accrued Vacation and Sick Leave. United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation in all company‑sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship. Terms of employment are subject to satisfactory negative drug testing as part of our drug‑free workplace program. Level II background screening will be conducted because of the nature of the position. Applicants may be asked to take an online skills assessment.
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