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Ferguson

Sales Support Representative- Residential Builder

Ferguson, Austin, Texas, us, 78716

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We are hiring

Sales Support Representatives

who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule Monday-Friday 8:00 am - 5:00 pm plus 1 Saturday (6 weeks)

Pay $19.65 - $31.41

Responsibilities

Work together with Sales associates to support customer needs by determining the best products and solutions.

Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.

Coordinate deliveries on behalf of customers.

Answer sales calls for general information, addressing and resolving customer concerns or questions.

Ability to effectively use customer relationship management (CRM) system and phone system.

Qualifications

0-3 years of sales and/or customer service experience is preferred.

Experience in plumbing, HVAC, or other trades is a plus.

Exhibit strong skills for sales, including the ability to upsell.

Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.

Ability to react well in a fast‑paced environment & follow through on commitments.

Highly motivated and customer‑service oriented mentality with ability to build relationships is a plus.

General digital literacy including Microsoft Office.

Ability to quickly learn product knowledge and processes.

Benefits At Ferguson, we care for each other. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but also mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more.

Pay Range $18.71 - $31.41

Estimated ranges displayed are monthly for salaried roles or hourly for all other roles. This role is bonus or incentive plan eligible.

Wage Compliance Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

EEO Statement The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

Seniority Level Entry level

Employment Type Full-time

Job Function Other

Industries Wholesale, Wholesale Building Materials, and Construction

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