Director, AI-Driven Customer Care Center

An established service company in New York is looking for a Director of Customer Care Center to provide strategic leadership and oversight for multi-channel customer service operations. The role involves managing diverse teams, optimizing performance, and ensuring high levels of customer satisfaction. With over 7 years in contact center management, the ideal candidate will have excellent communication skills and a strong understanding of data analysis. This position offers excellent health benefits and professional development opportunities. #J-18808-Ljbffr