Rumpke Waste & Recycling
Sales Operations Specialist
Rumpke Waste & Recycling is a family‑owned, industry‑leading waste and recycling company. We’re seeking a Sales Operations Specialist to partner with leadership teams to prioritize and implement process strategy improvements, define goals, metrics, and best practices aligned with our organizational goals, and verify and measure that business objectives are being met.
Competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation and more.
Seniority Level: Mid‑Senior level. Employment Type: Full‑time. Job Function: Sales and Business Development.
Key Responsibilities
Assist with maintaining company’s relationship with vendors, including development of new functions and support to field users.
Participate and collaborate with cross‑functional leadership to develop and deliver effective training, communication, and documentation for operational effectiveness.
Facilitate projects such as implementing new tools or launching new products.
Assist in designing, implementing, and continuously improving department processes, system management, and reporting to enhance efficiency and productivity.
Ensure all operational processes are efficient, effective, and provide a user‑friendly and enjoyable experience to our internal users and customers.
Monitor and report on process performance against business metrics and process health.
Define and promote business process changes which continuously increase the maturity of the process and support the ongoing growth.
Monitor employee satisfaction and drive improvements.
Manage business/operational issue resolution in an innovative, efficient, and effective manner while focusing on customer satisfaction.
Develop and review training plans for new application releases or changes.
Review, evaluate, and develop recommendations for enhancements and support of applications.
Drive adoption and buy‑in with continuous focus on customer and user experience.
Perform other duties as assigned.
Supervisory Responsibility This position does not manage employees.
Skills & Abilities
High emotional intelligence.
Ability to organize and deliver presentations in front of groups.
Ability to train team and business employees.
Outstanding interpersonal, verbal, and written communication skills.
Ability to manage multiple projects simultaneously.
Excellent analytical and problem‑solving skills and strong Excel skills.
Excellent planning and organizational skills.
Ability to work independently and prioritize own tasks.
Able to multi‑task in a fast‑paced environment and manage time effectively.
Experience & Knowledge
Bachelor’s degree in Business, Computer Science, Logistics, Marketing or related field.
5+ years of experience in waste management industry, sales operations or similar role.
Specific to Hauling LOB – experience in operations and/or ability to learn RouteSmart Software.
Specific to Sales LOB – experience with sales CRM tools and technologies (specifically Salesforce).
Specific to Sales LOB – knowledge of sales methodologies and best practices.
Specific to Hauling/Scale Operations – 3‑5 years of experience managing scale operations.
Specific to Hauling/Scale Operations – experience with overseeing permit/regulatory compliance and supporting internal audit activities.
Physical Requirements
Rarely lifting/carrying/pushing/pulling a max of 10 lbs.
Rarely working outside in changing temperatures, wet/humid conditions.
Rarely working in areas of dust, odors, mist, gases, and other airborne matter.
Frequently sitting.
Rarely standing/walking.
Additional Working Conditions
Exposure to residential and commercial waste.
Ability to travel between offices, as required.
Ability to work flexible hours; expected to work nights and weekends as needed.
Ability to work overtime, weekends, and/or holidays.
Must be available for 24‑hour emergency calls.
Legally eligible to work in the United States.
Valid driver’s license (if applicable).
Must successfully complete pre‑employment testing.
Must be able to read and speak the English language.
Equal Employment Opportunity Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation and more.
Seniority Level: Mid‑Senior level. Employment Type: Full‑time. Job Function: Sales and Business Development.
Key Responsibilities
Assist with maintaining company’s relationship with vendors, including development of new functions and support to field users.
Participate and collaborate with cross‑functional leadership to develop and deliver effective training, communication, and documentation for operational effectiveness.
Facilitate projects such as implementing new tools or launching new products.
Assist in designing, implementing, and continuously improving department processes, system management, and reporting to enhance efficiency and productivity.
Ensure all operational processes are efficient, effective, and provide a user‑friendly and enjoyable experience to our internal users and customers.
Monitor and report on process performance against business metrics and process health.
Define and promote business process changes which continuously increase the maturity of the process and support the ongoing growth.
Monitor employee satisfaction and drive improvements.
Manage business/operational issue resolution in an innovative, efficient, and effective manner while focusing on customer satisfaction.
Develop and review training plans for new application releases or changes.
Review, evaluate, and develop recommendations for enhancements and support of applications.
Drive adoption and buy‑in with continuous focus on customer and user experience.
Perform other duties as assigned.
Supervisory Responsibility This position does not manage employees.
Skills & Abilities
High emotional intelligence.
Ability to organize and deliver presentations in front of groups.
Ability to train team and business employees.
Outstanding interpersonal, verbal, and written communication skills.
Ability to manage multiple projects simultaneously.
Excellent analytical and problem‑solving skills and strong Excel skills.
Excellent planning and organizational skills.
Ability to work independently and prioritize own tasks.
Able to multi‑task in a fast‑paced environment and manage time effectively.
Experience & Knowledge
Bachelor’s degree in Business, Computer Science, Logistics, Marketing or related field.
5+ years of experience in waste management industry, sales operations or similar role.
Specific to Hauling LOB – experience in operations and/or ability to learn RouteSmart Software.
Specific to Sales LOB – experience with sales CRM tools and technologies (specifically Salesforce).
Specific to Sales LOB – knowledge of sales methodologies and best practices.
Specific to Hauling/Scale Operations – 3‑5 years of experience managing scale operations.
Specific to Hauling/Scale Operations – experience with overseeing permit/regulatory compliance and supporting internal audit activities.
Physical Requirements
Rarely lifting/carrying/pushing/pulling a max of 10 lbs.
Rarely working outside in changing temperatures, wet/humid conditions.
Rarely working in areas of dust, odors, mist, gases, and other airborne matter.
Frequently sitting.
Rarely standing/walking.
Additional Working Conditions
Exposure to residential and commercial waste.
Ability to travel between offices, as required.
Ability to work flexible hours; expected to work nights and weekends as needed.
Ability to work overtime, weekends, and/or holidays.
Must be available for 24‑hour emergency calls.
Legally eligible to work in the United States.
Valid driver’s license (if applicable).
Must successfully complete pre‑employment testing.
Must be able to read and speak the English language.
Equal Employment Opportunity Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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