DeKalb Health
Scheduling Manager (Administrative)
Make a difference every day at Amoskeag Health, where we believe strong healthcare beings with strong human Connections!
Who You Are Amoskeag Health is seeking a dedicated and experienced Scheduling Manager to provide strategic oversight and operational leadership for all scheduling and patient transportation functions across Amoskeag Health, serving approximately 16,000 patients. You will ensure optimal provider productivity, patient access, and resource utilization through data-driven decision-making, team leadership, and cross-functional collaboration with clinical and administrative leadership.
What You’ll Do Strategic Scheduling Leadership
Analyze and report out on scheduling data to identify utilization trends, capacity gaps, and opportunities for improved patient access
Develop and implement scheduling strategies that balance patient demand with provider capacity and organizational goals
Design and maintain provider schedule templates that optimize productivity while supporting work-life balance
Lead continuous improvement initiatives to enhance scheduling efficiency, patient experience, and staff satisfaction
Operational Management
Oversee daily clinic operations related to appointment scheduling, provider coverage, and resource allocation
Manage provider call schedules in partnership with the CMO, ensuring appropriate coverage and communication with hospital, answering service, and staff
Coordinate planned time off (PTO) with clinical leadership to minimize disruption to patient care and provider availability
Ensure timely rescheduling of appointments due to provider absences, meetings, or other scheduling changes
Oversee patient transportation coordination, including patient satisfaction and the monitoring of transportation functions impact on scheduling and no-shows
Team Leadership & Development
Supervise, mentor, and develop a team of 3 scheduling staff members
Establish performance standards and provide regular feedback and coaching
Lead training and orientation for new team members and providers on scheduling systems and protocols
Foster a culture of accountability, customer service excellence, and continuous learning
Quality & Compliance
Monitor scheduling quality metrics including appropriate appointment type utilization, data completeness, and no-show rates
Ensure compliance with FQHC requirements and organizational policies
Reporting & Analytics
Produce and distribute comprehensive reports on key scheduling metrics for senior management and operational teams, including daily, weekly, and monthly productivity and volume reports
No-show rates and patterns
Provider utilization and capacity analysis
Transportation utilization and efficiency metrics
Present findings and recommendations to leadership for strategic planning purposes
Cross-Functional Collaboration
Participate actively in organizational meetings, committees, and quality improvement initiatives
Partner with clinical leadership to align scheduling practices with clinical workflows and patient care priorities
Coordinate with IT on system optimization and reporting capabilities
Support organizational safety and infection control initiatives
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Make a difference every day at Amoskeag Health, where we believe strong healthcare beings with strong human Connections!
Who You Are Amoskeag Health is seeking a dedicated and experienced Scheduling Manager to provide strategic oversight and operational leadership for all scheduling and patient transportation functions across Amoskeag Health, serving approximately 16,000 patients. You will ensure optimal provider productivity, patient access, and resource utilization through data-driven decision-making, team leadership, and cross-functional collaboration with clinical and administrative leadership.
What You’ll Do Strategic Scheduling Leadership
Analyze and report out on scheduling data to identify utilization trends, capacity gaps, and opportunities for improved patient access
Develop and implement scheduling strategies that balance patient demand with provider capacity and organizational goals
Design and maintain provider schedule templates that optimize productivity while supporting work-life balance
Lead continuous improvement initiatives to enhance scheduling efficiency, patient experience, and staff satisfaction
Operational Management
Oversee daily clinic operations related to appointment scheduling, provider coverage, and resource allocation
Manage provider call schedules in partnership with the CMO, ensuring appropriate coverage and communication with hospital, answering service, and staff
Coordinate planned time off (PTO) with clinical leadership to minimize disruption to patient care and provider availability
Ensure timely rescheduling of appointments due to provider absences, meetings, or other scheduling changes
Oversee patient transportation coordination, including patient satisfaction and the monitoring of transportation functions impact on scheduling and no-shows
Team Leadership & Development
Supervise, mentor, and develop a team of 3 scheduling staff members
Establish performance standards and provide regular feedback and coaching
Lead training and orientation for new team members and providers on scheduling systems and protocols
Foster a culture of accountability, customer service excellence, and continuous learning
Quality & Compliance
Monitor scheduling quality metrics including appropriate appointment type utilization, data completeness, and no-show rates
Ensure compliance with FQHC requirements and organizational policies
Reporting & Analytics
Produce and distribute comprehensive reports on key scheduling metrics for senior management and operational teams, including daily, weekly, and monthly productivity and volume reports
No-show rates and patterns
Provider utilization and capacity analysis
Transportation utilization and efficiency metrics
Present findings and recommendations to leadership for strategic planning purposes
Cross-Functional Collaboration
Participate actively in organizational meetings, committees, and quality improvement initiatives
Partner with clinical leadership to align scheduling practices with clinical workflows and patient care priorities
Coordinate with IT on system optimization and reporting capabilities
Support organizational safety and infection control initiatives
#J-18808-Ljbffr