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Parker's Great British Institution

Office Manager

Parker's Great British Institution, Buffalo, New York, United States, 14266

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Parker’s Great British Institution is a growing British food business bringing proper pies, sausages, bacon, and British favourites to customers across the USA. We’re looking for a capable, organised Office Manager to support daily operations and grow with the business.

This is a hands‑on role in a small, fast‑paced environment, ideal for someone who enjoys variety, responsibility, and working independently.

Responsibilities

Handle customer service via email and phone, including order enquiries and issue resolution

Manage customer order queries such as shipping questions, credits, refunds, and replacements

Oversee day‑to‑day office and small storefront, including customer order pickups

Support bookkeeping tasks using QuickBooks

Manage Shopify orders and assist with basic e‑commerce administration

Respond to customer messages and comments across social media platforms

Identify and implement process improvements as the business grows

Provide general office administration support as needed – including stock management, inventory and re‑ordering

Qualifications

Experience working in a small business environment

Strong organisational and time‑management skills

Comfortable working independently and taking ownership of tasks

Strong problem‑solving ability

Comfortable working in a fast‑paced environment

Interest in British food and culture is a plus

Willingness to learn and adapt as the company grows

Preferred Skills

Highly organised individual

Experience with Google Workspace (Gmail, Docs, Sheets)

Experience with QuickBooks

Familiarity with Shopify or other e‑commerce platforms (preferred, not required)

Comfortable using Windows or Apple Mac

Schedule Core hours:

Monday: 8am–5pm

Tuesday–Friday: 8am–4pm

Pay $20–$24 per hour, depending on experience

How to Apply Please submit your résumé and a brief note explaining your experience and interest in the role.

Send your résumé and cover letter to

emma@parkersgb.com

Seniority level

Entry level

Employment type

Full‑time

Job function

Administrative

Industries

Food and Beverage Manufacturing

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