Saint Alphonsus
Patient Service Representative – Boise
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.
Employment Type Full time
Shift Evening Shift
Responsibilities The Imaging Patient Service Representative works in conjunction with physicians and clinical staff to take care of patients’ administrative needs. Primary responsibilities include checking in patients for appointments, collecting patient co‑pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. Utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients.
Skills, Knowledge, Education & Experience
Previous customer service experience is required.
Healthcare experience preferred.
Medical terminology is preferred.
Experience with process improvement or lean philosophy preferred.
Electronic health record (EHR) experience is a plus.
Highlights & Benefits When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work‑life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.
We offer market‑competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.
Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.
We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.
Ministry/Facility Information Saint Alphonsus Health System is a faith‑based ministry and not‑for‑profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well‑being of people by emphasizing care that is patient‑centered, physician‑led, innovative, and community‑based.
Voted America’s Best Large Employer 2025 by Forbes
Top 15 Health Systems in the country by IBM Watson Health.
The region’s most advanced Trauma Center (Level II).
Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.
Visit www.saintalphonsus.org/careers to learn more!
Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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Employment Type Full time
Shift Evening Shift
Responsibilities The Imaging Patient Service Representative works in conjunction with physicians and clinical staff to take care of patients’ administrative needs. Primary responsibilities include checking in patients for appointments, collecting patient co‑pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. Utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients.
Skills, Knowledge, Education & Experience
Previous customer service experience is required.
Healthcare experience preferred.
Medical terminology is preferred.
Experience with process improvement or lean philosophy preferred.
Electronic health record (EHR) experience is a plus.
Highlights & Benefits When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work‑life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.
We offer market‑competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.
Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.
We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.
Ministry/Facility Information Saint Alphonsus Health System is a faith‑based ministry and not‑for‑profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well‑being of people by emphasizing care that is patient‑centered, physician‑led, innovative, and community‑based.
Voted America’s Best Large Employer 2025 by Forbes
Top 15 Health Systems in the country by IBM Watson Health.
The region’s most advanced Trauma Center (Level II).
Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.
Visit www.saintalphonsus.org/careers to learn more!
Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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