Texas
TJJD - Police Communications Operator V - Incident Reporting Center (IRC) Specia
Texas, Austin, Texas, us, 78716
HOW TO APPLY
Complete a State of Texas Application for Employment and the following additional forms (available at https://www.tjjd.texas.gov/careers/ )
TJJD Employment Application Supplement (HR-003)
Child Abuse Registry Check Consent Form (HR-028)
Disclosure of PREA Employment Standards Violation (HR-975)
Authorization to Release Information (HR-074)
Failure to complete and submit the above forms will cause delays in your consideration for this position.
Apply Online
at https://capps.taleo.net/careersection/644/jobdetail.ftl?job=00055220&tz=GMT-05:00 and attach the above additional forms along with copies of high school/college diploma(s), official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).
Apply through Work-In-Texas
at https://www.workintexas.com/vosnet/loginintro.aspx.
You will also need to complete and attach to the application the supplemental questions/forms indicated above along with copies of high school/college diploma(s), official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).
A copy of the forms are available at https://www.tjjd.texas.gov/careers and can be submitted via email to HRJobs@TJJD.Texas.gov.
PLEASE NOTE Your job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years. Your application must contain complete job histories, which include job titles, name of employer, dates of employment (month & year), supervisor’s name and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week. If any of this information is not provided, your application may be rejected as incomplete. Resumes do not take the place of this required information.
Applicants must be able to pass a Criminal Background Check and any other requirements listed under Minimum Qualifications.
BENEFITS State of Texas Benefits and Retirement Information can be found at https://www.ers.texas.gov.
Benefits include:
Retirement plan, paid group health & life insurance for employee, paid holidays, paid vacation leave, paid sick leave, longevity pay, educational assistance program, employee assistance program.
Optional add-on benefits include:
Dental, Vision, Optional Life Insurance, Voluntary AD&D Insurance, Dependent Health & Life insurance, Health & Dependent care flexible spending accounts, etc.
Additionally, certain designated positions are eligible for hazardous duty pay, career ladder advancements, and free meals while on duty.
GENERAL DESCRIPTION The Office of Inspector General (OIG) is the independent law enforcement agency dedicated to maintaining the safety and security of the Texas juvenile justice system. It has statutory responsibility to investigate criminal allegations involving TJJD juveniles, employees, facilities, contractors, volunteers or programs within the Texas juvenile justice system. OIG inspectors general oversee criminal investigations and possess all the power and duties granted to peace officers under the Texas Code of Criminal Procedure. Their authority extends to parole officers and facilities operating under contract with TJJD. Specialized inspectors employed by the OIG investigate allegations of abuse, neglect and exploitation by staff against justice-involved youth at both the state and county levels. The OIG also provides security at gatehouses, controlling the ingress and egress of all personnel and vehicles. Additionally, they are responsible for detecting and intercepting contraband to prevent its introduction into secure facilities operated by the TJJD. The OIG operates the 24‑hour Incident Reporting Center (IRC), serving as the reporting and clearinghouse for the Texas juvenile justice system. The IRC receives and documents allegations of criminal and administrative misconduct including fraud, waste, abuse, neglect, and exploitation related to juveniles, facilities, and programs under the jurisdiction of the TJJD. Criminal analysts employed by the OIG compile and submit reports regarding criminal and administrative investigations and OIG operations to the TJJD board members, the legislature, and other state agencies. They also monitor compliance with the TJJD Use of Force Plan.
Performs advanced (senior‑level) electronic and telephone communications work, coordinating, answering, evaluating, and prioritizing incoming calls received through the IRC hotline; disseminating information, including information regarding serious and unusual incidents, to designated staff; maintaining electronic file systems; compiling and tabulating data; verifying accuracy of documented information; performing data entry and retrieval; and researching and obtaining intelligence for OIG peace officers and other staff from various public, private and police sources, and from computerized databases including the Texas/National Crime Information Center (TCIC/NCIC) System and the Texas/National Law Enforcement Telecommunications Systems (TLETS/NLETS). May provide guidance and training to others.
Works under limited supervision with moderate latitude for the use of initiative and independent judgment. Will be required to work different shifts and overtime, and be on‑call to respond to emergencies, work additional hours during or after an emergency. Occasional statewide travel is required. Work is performed in a semi‑isolated secured area, with constant exposure to office and telephone noise.
ESSENTIAL DUTIES Coordinates, answers, evaluates, and prioritizes incoming calls received through the IRC hotline; obtains and records accurate, descriptive information from persons calling for assistance and/or providing intelligence; and disseminates information, including information regarding serious and unusual incidents, to designated staff.
Provides communication interface between OIG peace officers and other law enforcement agency officials; maintains strategic contact with other law enforcement personnel in support of agency activities and programs; and serves as the communications link during serious incidents using the telephone, computer networks, and radio systems.
Coordinates and conducts automated data gathering and verification; and searches and obtains intelligence for OIG staff from various public, private and police sources, and from computerized databases including TCIC/NCIC and TLETS/NLETS.
Verifies accuracy and completeness of requests and/or responses and maintains security levels. Assists the IRC Manager with creating, maintaining, adjusting, and disseminating the IRC work schedule.
Relays and interprets information relating to the safety and wellbeing of law enforcement officers, agency personnel, youth, and general public. Conducts quality assurance checks on Be on the Lookout (BOLOs) created by IRC staff.
Coordinates and participates in the set up and operation of temporary communication command sites during special assignments including taskforces, manhunts, and weather‑related disasters.
Collaborates with OIG staff in meeting established objectives and goals; shares information, identifies concerns and trends, and recommends improvements to resolve problems or enhance operations.
Performs a variety of related duties not listed, to be determined and assigned as needed.
Performs all duties in compliance with agency safety policies and procedures.
Reports safety hazards and corrects hazards when possible.
Completes required documentation in the event of an accident/injury within requested time frames.
Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies.
MINIMUM QUALIFICATIONS High School graduation or equivalent. A total of five (5) years of full‑time wage‑earning experience that may be a combination of the following: dispatch, telephone, police, and/or emergency management communications work; providing administrative support or technical program support, general office or clerical experience; investigative or law enforcement work. Must have obtained a Texas Commission on Law Enforcement (TCOLE) Telecommunicator Proficiency Certificate within one year of date of hire.
Experience and Education Substitutions
Completed course hours of undergraduate study may substitute for up to four years of experience on a basis of 30 course hours for one year of experience.
Pro‑rated part‑time experience may satisfy the experience requirement.
A current Texas Commission on Law Enforcement (TCOLE) Telecommunicator Proficiency Certificate may substitute for experience as follows: (1) basic certificate – one year of experience; (2) intermediate certificate – two years of experience; (3) advanced certificate – four years of experience.
Note: Any degree, diploma, high school equivalent, or course hours required to meet minimum qualifications must be obtained from an accredited educational institution.
This position is subject to mandatory pre‑employment drug testing and any offer of employment is contingent upon acceptable results from a drug screen conducted for the agency.
This position may be subject to a written exercise.
Requirements for Continued Employment
Must obtain Texas Commission on Law Enforcement (TCOLE) Telecommunicator Proficiency Certificate within one year from date of hire.
Must meet and maintain eligibility criteria established by the Texas Department of Public Safety to access TLETS and complete 16 hours of TCIC/NCIC Full Access Training within 6 months of hire date and 24 hours of TLETS training within 1 year of hire date.
Must meet and maintain TCOLE eligibility criteria established by 37 Tex. Admin Code, Chapter 217, Rule 217.1 for a Telecommunicator Proficiency Certificate.
Must complete continuing education requirements to maintain Telecommunicator Proficiency certificate.
PREFERRED QUALIFICATIONS
A current Texas Commission on Law Enforcement (TCOLE) Telecommunicator Proficiency Certificate.
Experience in a law enforcement environment.
Experience in dispatch or emergency management communications.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of or ability to obtain knowledge of policies and procedures used in entering and retrieving appropriate information.
Skill in operating telecommunications equipment, computers, and office equipment.
Skill in public and human relations.
Skill in using resources to achieve optimal results.
Ability to respond appropriately to crisis situations.
Ability to handle and lead others during crisis situations.
Ability to seek out relevant data.
Ability to maintain and prepare logs and reports.
Ability to interpret and explain procedures to different audiences and make clear oral presentations of facts or ideas.
Ability to comprehend and execute written and verbal instructions.
Ability to operate automated and manual information systems.
Ability to maintain strict confidentiality of records and information. Follow the ethical standards of the Office of Inspector General.
Ability to work collaboratively with all stakeholders and maintain a professional, courteous demeanor.
Ability to prioritize and manage multiple tasks; plan, organize, and coordinate work assignments; and meet deadlines.
Ability to process information logically, make decisions, and demonstrate the soundness of those decisions.
Ability to train others.
Ability to communicate effectively, both orally and in writing.
Ability to work different shifts, work in excess of 40 hours per workweek, be on‑call, and travel occasionally.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Analyzing
Alphabetizing
Ability to communicate effectively, orally and in writing
Ability to see
Ability to hear (with or without aid)
Ability to perform tactile discernment
Identify colors
Depth perception
Operate motor equipment
Lifting, 45 lbs., or heavier
Carrying, 45 lbs., or heavier
Pulling
Pushing
Walking
Standing
Sitting
Prolonged sitting
Repeated bending
Reaching above shoulder
Manual/finger dexterity
Dual simultaneous grasping
Crawling
Twisting
Kneeling
Stooping
Climbing stairs
VETERANS In order to receive veteran’s preference, a copy of your DD Form 214 (Certificate of Release or Discharge from Active Duty), VA disability rating (if applicable), or a DD Form 1300 (Report of Casualty) must be attached to your application.
Go to https://texasskillstowork.com/, https://www.onetonline.org/, or http://www.careeronestop.org/ for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements, and skill sets.
Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor’s Office at Public Safety MOS Codes.
ADDITIONAL INFORMATION If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.
Only candidates selected for an interview will be contacted.
Due to the high volume of applications, we do not accept telephone calls.
If you submitted your application through the CAPPS Career Center ( https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en ), you may also check the status of your application by accessing your profile and selecting My Jobpage and selecting My Submissions.
Thank you for considering employment with the Texas Juvenile Justice Department.
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER The Texas Juvenile Justice Department does not discriminate on the basis of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.
#J-18808-Ljbffr
TJJD Employment Application Supplement (HR-003)
Child Abuse Registry Check Consent Form (HR-028)
Disclosure of PREA Employment Standards Violation (HR-975)
Authorization to Release Information (HR-074)
Failure to complete and submit the above forms will cause delays in your consideration for this position.
Apply Online
at https://capps.taleo.net/careersection/644/jobdetail.ftl?job=00055220&tz=GMT-05:00 and attach the above additional forms along with copies of high school/college diploma(s), official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).
Apply through Work-In-Texas
at https://www.workintexas.com/vosnet/loginintro.aspx.
You will also need to complete and attach to the application the supplemental questions/forms indicated above along with copies of high school/college diploma(s), official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).
A copy of the forms are available at https://www.tjjd.texas.gov/careers and can be submitted via email to HRJobs@TJJD.Texas.gov.
PLEASE NOTE Your job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years. Your application must contain complete job histories, which include job titles, name of employer, dates of employment (month & year), supervisor’s name and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week. If any of this information is not provided, your application may be rejected as incomplete. Resumes do not take the place of this required information.
Applicants must be able to pass a Criminal Background Check and any other requirements listed under Minimum Qualifications.
BENEFITS State of Texas Benefits and Retirement Information can be found at https://www.ers.texas.gov.
Benefits include:
Retirement plan, paid group health & life insurance for employee, paid holidays, paid vacation leave, paid sick leave, longevity pay, educational assistance program, employee assistance program.
Optional add-on benefits include:
Dental, Vision, Optional Life Insurance, Voluntary AD&D Insurance, Dependent Health & Life insurance, Health & Dependent care flexible spending accounts, etc.
Additionally, certain designated positions are eligible for hazardous duty pay, career ladder advancements, and free meals while on duty.
GENERAL DESCRIPTION The Office of Inspector General (OIG) is the independent law enforcement agency dedicated to maintaining the safety and security of the Texas juvenile justice system. It has statutory responsibility to investigate criminal allegations involving TJJD juveniles, employees, facilities, contractors, volunteers or programs within the Texas juvenile justice system. OIG inspectors general oversee criminal investigations and possess all the power and duties granted to peace officers under the Texas Code of Criminal Procedure. Their authority extends to parole officers and facilities operating under contract with TJJD. Specialized inspectors employed by the OIG investigate allegations of abuse, neglect and exploitation by staff against justice-involved youth at both the state and county levels. The OIG also provides security at gatehouses, controlling the ingress and egress of all personnel and vehicles. Additionally, they are responsible for detecting and intercepting contraband to prevent its introduction into secure facilities operated by the TJJD. The OIG operates the 24‑hour Incident Reporting Center (IRC), serving as the reporting and clearinghouse for the Texas juvenile justice system. The IRC receives and documents allegations of criminal and administrative misconduct including fraud, waste, abuse, neglect, and exploitation related to juveniles, facilities, and programs under the jurisdiction of the TJJD. Criminal analysts employed by the OIG compile and submit reports regarding criminal and administrative investigations and OIG operations to the TJJD board members, the legislature, and other state agencies. They also monitor compliance with the TJJD Use of Force Plan.
Performs advanced (senior‑level) electronic and telephone communications work, coordinating, answering, evaluating, and prioritizing incoming calls received through the IRC hotline; disseminating information, including information regarding serious and unusual incidents, to designated staff; maintaining electronic file systems; compiling and tabulating data; verifying accuracy of documented information; performing data entry and retrieval; and researching and obtaining intelligence for OIG peace officers and other staff from various public, private and police sources, and from computerized databases including the Texas/National Crime Information Center (TCIC/NCIC) System and the Texas/National Law Enforcement Telecommunications Systems (TLETS/NLETS). May provide guidance and training to others.
Works under limited supervision with moderate latitude for the use of initiative and independent judgment. Will be required to work different shifts and overtime, and be on‑call to respond to emergencies, work additional hours during or after an emergency. Occasional statewide travel is required. Work is performed in a semi‑isolated secured area, with constant exposure to office and telephone noise.
ESSENTIAL DUTIES Coordinates, answers, evaluates, and prioritizes incoming calls received through the IRC hotline; obtains and records accurate, descriptive information from persons calling for assistance and/or providing intelligence; and disseminates information, including information regarding serious and unusual incidents, to designated staff.
Provides communication interface between OIG peace officers and other law enforcement agency officials; maintains strategic contact with other law enforcement personnel in support of agency activities and programs; and serves as the communications link during serious incidents using the telephone, computer networks, and radio systems.
Coordinates and conducts automated data gathering and verification; and searches and obtains intelligence for OIG staff from various public, private and police sources, and from computerized databases including TCIC/NCIC and TLETS/NLETS.
Verifies accuracy and completeness of requests and/or responses and maintains security levels. Assists the IRC Manager with creating, maintaining, adjusting, and disseminating the IRC work schedule.
Relays and interprets information relating to the safety and wellbeing of law enforcement officers, agency personnel, youth, and general public. Conducts quality assurance checks on Be on the Lookout (BOLOs) created by IRC staff.
Coordinates and participates in the set up and operation of temporary communication command sites during special assignments including taskforces, manhunts, and weather‑related disasters.
Collaborates with OIG staff in meeting established objectives and goals; shares information, identifies concerns and trends, and recommends improvements to resolve problems or enhance operations.
Performs a variety of related duties not listed, to be determined and assigned as needed.
Performs all duties in compliance with agency safety policies and procedures.
Reports safety hazards and corrects hazards when possible.
Completes required documentation in the event of an accident/injury within requested time frames.
Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies.
MINIMUM QUALIFICATIONS High School graduation or equivalent. A total of five (5) years of full‑time wage‑earning experience that may be a combination of the following: dispatch, telephone, police, and/or emergency management communications work; providing administrative support or technical program support, general office or clerical experience; investigative or law enforcement work. Must have obtained a Texas Commission on Law Enforcement (TCOLE) Telecommunicator Proficiency Certificate within one year of date of hire.
Experience and Education Substitutions
Completed course hours of undergraduate study may substitute for up to four years of experience on a basis of 30 course hours for one year of experience.
Pro‑rated part‑time experience may satisfy the experience requirement.
A current Texas Commission on Law Enforcement (TCOLE) Telecommunicator Proficiency Certificate may substitute for experience as follows: (1) basic certificate – one year of experience; (2) intermediate certificate – two years of experience; (3) advanced certificate – four years of experience.
Note: Any degree, diploma, high school equivalent, or course hours required to meet minimum qualifications must be obtained from an accredited educational institution.
This position is subject to mandatory pre‑employment drug testing and any offer of employment is contingent upon acceptable results from a drug screen conducted for the agency.
This position may be subject to a written exercise.
Requirements for Continued Employment
Must obtain Texas Commission on Law Enforcement (TCOLE) Telecommunicator Proficiency Certificate within one year from date of hire.
Must meet and maintain eligibility criteria established by the Texas Department of Public Safety to access TLETS and complete 16 hours of TCIC/NCIC Full Access Training within 6 months of hire date and 24 hours of TLETS training within 1 year of hire date.
Must meet and maintain TCOLE eligibility criteria established by 37 Tex. Admin Code, Chapter 217, Rule 217.1 for a Telecommunicator Proficiency Certificate.
Must complete continuing education requirements to maintain Telecommunicator Proficiency certificate.
PREFERRED QUALIFICATIONS
A current Texas Commission on Law Enforcement (TCOLE) Telecommunicator Proficiency Certificate.
Experience in a law enforcement environment.
Experience in dispatch or emergency management communications.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of or ability to obtain knowledge of policies and procedures used in entering and retrieving appropriate information.
Skill in operating telecommunications equipment, computers, and office equipment.
Skill in public and human relations.
Skill in using resources to achieve optimal results.
Ability to respond appropriately to crisis situations.
Ability to handle and lead others during crisis situations.
Ability to seek out relevant data.
Ability to maintain and prepare logs and reports.
Ability to interpret and explain procedures to different audiences and make clear oral presentations of facts or ideas.
Ability to comprehend and execute written and verbal instructions.
Ability to operate automated and manual information systems.
Ability to maintain strict confidentiality of records and information. Follow the ethical standards of the Office of Inspector General.
Ability to work collaboratively with all stakeholders and maintain a professional, courteous demeanor.
Ability to prioritize and manage multiple tasks; plan, organize, and coordinate work assignments; and meet deadlines.
Ability to process information logically, make decisions, and demonstrate the soundness of those decisions.
Ability to train others.
Ability to communicate effectively, both orally and in writing.
Ability to work different shifts, work in excess of 40 hours per workweek, be on‑call, and travel occasionally.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Analyzing
Alphabetizing
Ability to communicate effectively, orally and in writing
Ability to see
Ability to hear (with or without aid)
Ability to perform tactile discernment
Identify colors
Depth perception
Operate motor equipment
Lifting, 45 lbs., or heavier
Carrying, 45 lbs., or heavier
Pulling
Pushing
Walking
Standing
Sitting
Prolonged sitting
Repeated bending
Reaching above shoulder
Manual/finger dexterity
Dual simultaneous grasping
Crawling
Twisting
Kneeling
Stooping
Climbing stairs
VETERANS In order to receive veteran’s preference, a copy of your DD Form 214 (Certificate of Release or Discharge from Active Duty), VA disability rating (if applicable), or a DD Form 1300 (Report of Casualty) must be attached to your application.
Go to https://texasskillstowork.com/, https://www.onetonline.org/, or http://www.careeronestop.org/ for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements, and skill sets.
Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor’s Office at Public Safety MOS Codes.
ADDITIONAL INFORMATION If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.
Only candidates selected for an interview will be contacted.
Due to the high volume of applications, we do not accept telephone calls.
If you submitted your application through the CAPPS Career Center ( https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en ), you may also check the status of your application by accessing your profile and selecting My Jobpage and selecting My Submissions.
Thank you for considering employment with the Texas Juvenile Justice Department.
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER The Texas Juvenile Justice Department does not discriminate on the basis of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.
#J-18808-Ljbffr