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SERVPRO

SERVPRO Job File Coordinator

SERVPRO, Florida, New York, United States

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Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Parental leave

Vision insurance

Join SERVPRO Team CHG - Where "Yes" Is Our Culture Working with SERVPRO Team CHG means saying

yes

– yes to growth, yes to teamwork, and yes to helping people rebuild after some of their toughest days.

When a disaster like water damage, fires, floods, or mold strikes, we’re the first step in helping customers get back to normal. It’s not easy work – sometimes it’s messy, unpredictable, and demanding – but it’s meaningful. Every day, we make a difference.

We’re not a big, faceless corporation – we’re a

close-knit, fast‑growing team

that supports one another, adapts quickly, and takes pride in doing things the right way.

If you’re organized, dependable, and thrive on helping others, this may be the perfect opportunity for you to live out our

Culture of Yes :

Yes to stepping up

Yes to customers

Yes to doing whatever it takes to get the job done right

Join us and help people rebuild what matters most.

What We Offer

Competitive compensation

Superior benefits package

Career progression opportunities

Professional development and paid training

Supportive, family‑like team culture

And more!

This is a role where your organizational skills and customer service make a real difference every day.

About the Role As a

Job File Coordinator , you’ll serve as a key point of contact between customers, project managers, and the rest of our restoration team. You’ll help ensure that projects run smoothly – from documentation and estimates to communication and follow‑up.

If you’re self‑motivated, detail‑oriented, and enjoy keeping things on track behind the scenes,

you’ll thrive in this role .

Key Responsibilities

Serve as the

primary liaison

between customers, insurance representatives, and internal teams

Maintain

clear, consistent communication

with all project stakeholders

Oversee and monitor

daily project progress , audits, and work‑in‑progress reports

Create and maintain

job files, estimates, and documentation

using industry software

Review and validate job site documentation for completeness and accuracy

Collaborate with

Project Managers

to ensure each project is properly documented from start to finish

Provide administrative and communication support across departments when needed

What You Bring

1+ year of customer service and/or office administration experience

High school diploma or GED (preferred)

Strong attention to detail and ability to multitask effectively

Proficiency in Microsoft Office and other relevant computer applications

Excellent communication and organization skills

A positive, proactive attitude – ready to say “Yes” to challenges and teamwork

Skills / Physical Demands / Competencies

This position is primarily

sedentary

in a fast‑paced office environment

Some filing or light lifting may be required (e.g., opening cabinets, organizing files)

Must be able to

pass a background check

(subject to applicable laws)

Additional Information Each SERVPRO® Franchise is independently owned and operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor) in any manner whatsoever.

Compensation: $18.00 per hour

Picture yourself here fulfilling your potential At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry‑leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Franchisor, LLC, in any manner whatsoever.

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