Wayfair
Customer Experience Specialist- Full-Time
Wayfair, West Palm Beach, Florida, United States, 33412
Customer Experience Specialist – Full-Time
Join to apply for the
Customer Experience Specialist – Full-Time
role at
Wayfair .
Location: West Palm Beach, FL
Brief Overview of Position
Perigold’s Physical Retail team is reinventing the shopping experience for luxury Home by curating our portfolio of furniture, décor, housewares, and home improvement categories into one store—come be a part of it! We are seeking a Customer Experience Associate to help launch all customer experience components and functions in the very first physical retail store.
Essential Functions
Provide excellent customer service through various channels, including phone and email.
Address customer inquiries, concerns, and issues promptly and professionally.
Assist customers with order tracking, product information, and general inquiries.
Assist customers with carry outs, in-store pickup processes, cart retrieval from the parking lot.
Resolve customer complaints and issues by collaborating with other departments, such as logistics or product teams, to ensure timely and satisfactory resolutions.
Assist customers with order processing, cancellations, returns, fulfillment processes and exchanges. Collaborate with the logistics team to track shipments and ensure on‑time delivery.
Communicate effectively with customers, providing clear and concise information. Keep customers informed about the status of their orders and any potential delays.
Collect customer feedback to identify areas for improvement in products, services, or processes. Share feedback with relevant teams to contribute to continuous improvement.
Ensure adherence to Perigold’s policies and procedures while assisting customers. Keep up-to-date with any changes in company policies.
Utilize various customer service tools, software, and systems to efficiently manage customer interactions.
Collaborate with other departments, such as marketing, sales, logistics, visual merchandising and product teams, to ensure a seamless customer experience.
Product Knowledge
Develop a deep understanding of Perigold’s product catalog to effectively assist customers in their product selection.
Stay updated on new product releases, features, and specifications.
Compensation & Benefits
Compensation for this role is a base of $24.00 per hour + substantial quarterly bonuses based on sales achieved and successful prospecting.
Medical benefits, financial benefits, and a generous employee discount.
Experience Qualifications
1 year Experience in a customer service setting, preferably retail (Preferred).
1 year Experience in interacting directly with customers, where issues were resolved, while ensuring a positive experience (Preferred).
1 year Experience in identifying and solving customer issues, collaborating with teams to address challenges, and finding solutions to enhance customer satisfaction (Preferred).
1 year Effectively managing time, to include handling multiple customer inquiries, prioritizing tasks, and ensuring timely responses (Preferred).
1 year Experience building customer relationships and resolving customer complaints (Preferred).
Physical Demands
Stationary Position – Constantly.
Move/Traverse – Constantly.
Stationary Position/Seated – Rarely.
Transport/Lifting – Occasionally (50 lbs).
Transport/Carrying – Occasionally (50 lbs).
Exerting Force/Pushing – Occasionally (50 lbs).
Exerting Force/Pulling – Occasionally (50 lbs).
Ascend/Descend – Occasionally (50 lbs).
Balancing – Occasionally.
Position Self/Stooping – Frequently.
Position Self/Kneeling – Frequently.
Position Self/Crouching – Frequently.
Position Self/Crawling – Occasionally.
Reaching – Occasionally.
Handling – Frequently.
Grasping – Frequently.
Feeling – Frequently.
Communicate/Talking – Constantly.
Communicate/Hearing – Constantly.
Repetitive Motions – Frequently.
Coordination – Frequently.
Working Environment
Extreme cold – Rarely.
Extreme heat – Rarely.
Humidity – Rarely.
Wet – Rarely.
Noise – Frequently.
Hazards – Rarely.
Temperature Change – Occasionally.
Atmospheric Conditions – Occasionally.
Vibration – Rarely.
Assistance For Individuals With Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.
Need Technical Assistance? For more information about applying for a career at Wayfair, visit our FAQ page here.
About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem‑solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk‑takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well‑positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Retail
Referrals increase your chances of interviewing at Wayfair by 2x.
Get notified about new Customer Experience Specialist jobs in
West Palm Beach, FL .
#J-18808-Ljbffr
Customer Experience Specialist – Full-Time
role at
Wayfair .
Location: West Palm Beach, FL
Brief Overview of Position
Perigold’s Physical Retail team is reinventing the shopping experience for luxury Home by curating our portfolio of furniture, décor, housewares, and home improvement categories into one store—come be a part of it! We are seeking a Customer Experience Associate to help launch all customer experience components and functions in the very first physical retail store.
Essential Functions
Provide excellent customer service through various channels, including phone and email.
Address customer inquiries, concerns, and issues promptly and professionally.
Assist customers with order tracking, product information, and general inquiries.
Assist customers with carry outs, in-store pickup processes, cart retrieval from the parking lot.
Resolve customer complaints and issues by collaborating with other departments, such as logistics or product teams, to ensure timely and satisfactory resolutions.
Assist customers with order processing, cancellations, returns, fulfillment processes and exchanges. Collaborate with the logistics team to track shipments and ensure on‑time delivery.
Communicate effectively with customers, providing clear and concise information. Keep customers informed about the status of their orders and any potential delays.
Collect customer feedback to identify areas for improvement in products, services, or processes. Share feedback with relevant teams to contribute to continuous improvement.
Ensure adherence to Perigold’s policies and procedures while assisting customers. Keep up-to-date with any changes in company policies.
Utilize various customer service tools, software, and systems to efficiently manage customer interactions.
Collaborate with other departments, such as marketing, sales, logistics, visual merchandising and product teams, to ensure a seamless customer experience.
Product Knowledge
Develop a deep understanding of Perigold’s product catalog to effectively assist customers in their product selection.
Stay updated on new product releases, features, and specifications.
Compensation & Benefits
Compensation for this role is a base of $24.00 per hour + substantial quarterly bonuses based on sales achieved and successful prospecting.
Medical benefits, financial benefits, and a generous employee discount.
Experience Qualifications
1 year Experience in a customer service setting, preferably retail (Preferred).
1 year Experience in interacting directly with customers, where issues were resolved, while ensuring a positive experience (Preferred).
1 year Experience in identifying and solving customer issues, collaborating with teams to address challenges, and finding solutions to enhance customer satisfaction (Preferred).
1 year Effectively managing time, to include handling multiple customer inquiries, prioritizing tasks, and ensuring timely responses (Preferred).
1 year Experience building customer relationships and resolving customer complaints (Preferred).
Physical Demands
Stationary Position – Constantly.
Move/Traverse – Constantly.
Stationary Position/Seated – Rarely.
Transport/Lifting – Occasionally (50 lbs).
Transport/Carrying – Occasionally (50 lbs).
Exerting Force/Pushing – Occasionally (50 lbs).
Exerting Force/Pulling – Occasionally (50 lbs).
Ascend/Descend – Occasionally (50 lbs).
Balancing – Occasionally.
Position Self/Stooping – Frequently.
Position Self/Kneeling – Frequently.
Position Self/Crouching – Frequently.
Position Self/Crawling – Occasionally.
Reaching – Occasionally.
Handling – Frequently.
Grasping – Frequently.
Feeling – Frequently.
Communicate/Talking – Constantly.
Communicate/Hearing – Constantly.
Repetitive Motions – Frequently.
Coordination – Frequently.
Working Environment
Extreme cold – Rarely.
Extreme heat – Rarely.
Humidity – Rarely.
Wet – Rarely.
Noise – Frequently.
Hazards – Rarely.
Temperature Change – Occasionally.
Atmospheric Conditions – Occasionally.
Vibration – Rarely.
Assistance For Individuals With Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.
Need Technical Assistance? For more information about applying for a career at Wayfair, visit our FAQ page here.
About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem‑solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk‑takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well‑positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Retail
Referrals increase your chances of interviewing at Wayfair by 2x.
Get notified about new Customer Experience Specialist jobs in
West Palm Beach, FL .
#J-18808-Ljbffr