Tidelands Health
Join Team Tidelands and help people live better lives through better health!
Practice Manager III Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.
A Brief Overview The Tidelands Health Clinic Manager (CM) works closely with physicians and staff of an assigned medical office(s) to oversee operations of the clinic and align it with the Tidelands Health mission and strategic vision. Key responsibilities involve developing, planning, coordinating and implementing the TH business plan and strategy. This may involve budgeting, overseeing daily operations, clinic coding, billing, collections, employee management and training, policy & procedure management, medical record management, technical issues, physical clinic issue resolution, physician issue resolution, daily flow and evaluating standards of care for patients. The CM will also develop process improvement opportunities and policy management, enhance operational effectiveness while emphasizing cost containment without jeopardizing important innovation and quality of care. The CM ensures compliance with regulatory, licensing and accrediting agency standards, and explains to leaders how to use the EMR system to improve preventive medicine and disease management while achieving quality standards and Meaningful Use requirements. CM participates in marketing efforts, acts as a liaison with TH administration, collaborates with peers, and completes all duties assigned by management.
What You Will Do
Support clinical and administrative functions within the clinic.
Work with leadership to identify opportunities and problems, and initiate plans for decision‑making and problem solving in the organization, especially regarding the practices in a positive manner.
Directly supervise practice staff (MA’s and Patient Specialists) to ensure adequate coverage for all positions and arrange coverage for sick and vacation time.
Work with the appropriate staff in the clinic to assure provider schedules meet identified benchmarks and inform leadership of any issues regarding achieving benchmarks.
Make recommendations for staffing levels at the site based on productivity and patient need, ensuring adequate provider coverage to meet patient needs.
Participate in interviewing, hiring and orientation of new staff at the clinics.
Ensure employee evaluations are completed in a timely manner and appropriate goals are set for all staff supervised; make recommendations for salary adjustments.
Oversee bi‑weekly employee timesheets and monitor time‑clock activities.
In conjunction with the Medical Director and C‑Suite, identify areas of concern for providers and bring them forward for resolution, feedback and follow‑up.
Collaborate with the Quality Manager and others to participate in meetings regarding quality initiatives.
Work with Quality to assess improvements in systems or processes, system efficiency, innovation, and creativity, and commitment to generating new solutions and ideas.
Education Qualifications
Associate’s Degree (Healthcare or Business specific degree preferred) with 7 years’ specific management or supervisory experience required.
Bachelor’s Degree (Healthcare or Business specific degree preferred) required.
Master’s Degree in Health Administration or Business Administration preferred.
Experience Qualifications
Minimum of three (3) years prior medical clinic management or related healthcare management experience.
Skills and Abilities
Strong proficiency with PCs and Microsoft Office (Word, Excel, PowerPoint, Outlook) required.
Prior Electronic Medical Record experience preferred.
Strong analytical problem‑solving skills required.
Exemplary communication and teamwork skills required.
Licenses and Certifications
Certified Medical Practice Manager – American Academy of Professional Coders preferred.
Physical Demand Light Physical Demand
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description.
Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.
#J-18808-Ljbffr
Practice Manager III Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.
A Brief Overview The Tidelands Health Clinic Manager (CM) works closely with physicians and staff of an assigned medical office(s) to oversee operations of the clinic and align it with the Tidelands Health mission and strategic vision. Key responsibilities involve developing, planning, coordinating and implementing the TH business plan and strategy. This may involve budgeting, overseeing daily operations, clinic coding, billing, collections, employee management and training, policy & procedure management, medical record management, technical issues, physical clinic issue resolution, physician issue resolution, daily flow and evaluating standards of care for patients. The CM will also develop process improvement opportunities and policy management, enhance operational effectiveness while emphasizing cost containment without jeopardizing important innovation and quality of care. The CM ensures compliance with regulatory, licensing and accrediting agency standards, and explains to leaders how to use the EMR system to improve preventive medicine and disease management while achieving quality standards and Meaningful Use requirements. CM participates in marketing efforts, acts as a liaison with TH administration, collaborates with peers, and completes all duties assigned by management.
What You Will Do
Support clinical and administrative functions within the clinic.
Work with leadership to identify opportunities and problems, and initiate plans for decision‑making and problem solving in the organization, especially regarding the practices in a positive manner.
Directly supervise practice staff (MA’s and Patient Specialists) to ensure adequate coverage for all positions and arrange coverage for sick and vacation time.
Work with the appropriate staff in the clinic to assure provider schedules meet identified benchmarks and inform leadership of any issues regarding achieving benchmarks.
Make recommendations for staffing levels at the site based on productivity and patient need, ensuring adequate provider coverage to meet patient needs.
Participate in interviewing, hiring and orientation of new staff at the clinics.
Ensure employee evaluations are completed in a timely manner and appropriate goals are set for all staff supervised; make recommendations for salary adjustments.
Oversee bi‑weekly employee timesheets and monitor time‑clock activities.
In conjunction with the Medical Director and C‑Suite, identify areas of concern for providers and bring them forward for resolution, feedback and follow‑up.
Collaborate with the Quality Manager and others to participate in meetings regarding quality initiatives.
Work with Quality to assess improvements in systems or processes, system efficiency, innovation, and creativity, and commitment to generating new solutions and ideas.
Education Qualifications
Associate’s Degree (Healthcare or Business specific degree preferred) with 7 years’ specific management or supervisory experience required.
Bachelor’s Degree (Healthcare or Business specific degree preferred) required.
Master’s Degree in Health Administration or Business Administration preferred.
Experience Qualifications
Minimum of three (3) years prior medical clinic management or related healthcare management experience.
Skills and Abilities
Strong proficiency with PCs and Microsoft Office (Word, Excel, PowerPoint, Outlook) required.
Prior Electronic Medical Record experience preferred.
Strong analytical problem‑solving skills required.
Exemplary communication and teamwork skills required.
Licenses and Certifications
Certified Medical Practice Manager – American Academy of Professional Coders preferred.
Physical Demand Light Physical Demand
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description.
Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.
#J-18808-Ljbffr