National Background Check, Inc.
Position Summary
The Client Services Coordinator will serve as a primary point of contact for our clients, responsible for ensuring excellent service delivery, operational support, and ongoing account management. This role combines operational efficiency with exceptional customer service, supporting both external customers and internal teams for FastFingerprints (FFP). The Coordinator will manage customers, client relationships, respond to inquiries, assist with operational processes, and facilitate service improvements. Administrative tasks include application processing, database management, reporting, commissions, and front‑desk customer interaction (fingerprinting). The Coordinator will support the division in creating and maintaining contracts and forms, fingerprinting and assisting with telephones, e‑mails, and walk‑in customers, and other administrative duties such as working with direct‑bill clients, ISPs, etc.
Position Status Full‑time
Supervision Received Reports to the Director of Operations, FFP
Essential Functions, Duties and Responsibilities Customer Service / Communications / Sales
Answer phones promptly and professionally, maintaining a helpful demeanor with ISPs, internal, and external clients.
Provide front desk fingerprinting services as needed.
Monitor voicemail and e‑mail accounts, ensuring prompt responses to all client communications.
Accurately resolve client questions, complaints, and service issues, escalating when necessary.
Support onboarding new clients by setting up services and providing training or guidance as needed.
Manage Direct Bill customer accounts and coordinate contract setup and renewals.
Manage reporting, commissions, customer billing and account inquiries.
Conduct proactive client outreach to ensure service satisfaction and identify additional needs.
Support sales by assisting with customer training and entering service agreements.
Respond to and accurately resolve customer/client complaints and issues.
Processes
Set up, guide and maintain customers utilizing our Direct Bill Account(s).
Ensure all ISP forms are received, completed and filed accordingly.
Ensure all ISPs obtain monthly commission by communicating with accounting.
Retrieve calls from voicemail daily and return them promptly.
Retrieve e‑mails from system daily and respond promptly.
Accurately input and maintain customer data in POS system.
Ensure daily, weekly and monthly work processes and reporting are completed accurately and timely.
Process fingerprint applications daily.
Complete Card Scanning as necessary.
Keep area, office and desk area clean and tidy.
Teamwork
Positively promote all goals and objectives of management within the office.
Continually seek to improve the daily processes and functions of an ISP.
Maintain a positive attitude and work environment, leading by example.
Contribute to the overall success of the office by fostering a positive teamwork environment.
Develop ideas and present them at staff meetings/shared with management.
Continually seek to help FastFingerprints by helping wherever necessary.
Minimum Qualifications
Strong self‑discipline, communication skills and work ethic.
Self‑starter mentality with the ability to work independently and in a fast‑paced team environment.
Excellent people skills with a commitment to providing high‑quality customer service.
Strong organizational skills and attention to detail.
Desired Experience
2+ years of customer service, client services, or operations support experience.
Experience with CRM systems, data entry and customer account management preferred.
Prior experience supporting sales or business development teams a plus.
Education
High School Diploma required.
Bachelor’s degree preferred.
Other Information
Candidates must provide references, be able to pass a pre‑employment drug screen and a fingerprint‑based criminal background check.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Business Development and Sales
Industries
Consumer Services
#J-18808-Ljbffr
Position Status Full‑time
Supervision Received Reports to the Director of Operations, FFP
Essential Functions, Duties and Responsibilities Customer Service / Communications / Sales
Answer phones promptly and professionally, maintaining a helpful demeanor with ISPs, internal, and external clients.
Provide front desk fingerprinting services as needed.
Monitor voicemail and e‑mail accounts, ensuring prompt responses to all client communications.
Accurately resolve client questions, complaints, and service issues, escalating when necessary.
Support onboarding new clients by setting up services and providing training or guidance as needed.
Manage Direct Bill customer accounts and coordinate contract setup and renewals.
Manage reporting, commissions, customer billing and account inquiries.
Conduct proactive client outreach to ensure service satisfaction and identify additional needs.
Support sales by assisting with customer training and entering service agreements.
Respond to and accurately resolve customer/client complaints and issues.
Processes
Set up, guide and maintain customers utilizing our Direct Bill Account(s).
Ensure all ISP forms are received, completed and filed accordingly.
Ensure all ISPs obtain monthly commission by communicating with accounting.
Retrieve calls from voicemail daily and return them promptly.
Retrieve e‑mails from system daily and respond promptly.
Accurately input and maintain customer data in POS system.
Ensure daily, weekly and monthly work processes and reporting are completed accurately and timely.
Process fingerprint applications daily.
Complete Card Scanning as necessary.
Keep area, office and desk area clean and tidy.
Teamwork
Positively promote all goals and objectives of management within the office.
Continually seek to improve the daily processes and functions of an ISP.
Maintain a positive attitude and work environment, leading by example.
Contribute to the overall success of the office by fostering a positive teamwork environment.
Develop ideas and present them at staff meetings/shared with management.
Continually seek to help FastFingerprints by helping wherever necessary.
Minimum Qualifications
Strong self‑discipline, communication skills and work ethic.
Self‑starter mentality with the ability to work independently and in a fast‑paced team environment.
Excellent people skills with a commitment to providing high‑quality customer service.
Strong organizational skills and attention to detail.
Desired Experience
2+ years of customer service, client services, or operations support experience.
Experience with CRM systems, data entry and customer account management preferred.
Prior experience supporting sales or business development teams a plus.
Education
High School Diploma required.
Bachelor’s degree preferred.
Other Information
Candidates must provide references, be able to pass a pre‑employment drug screen and a fingerprint‑based criminal background check.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Business Development and Sales
Industries
Consumer Services
#J-18808-Ljbffr