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Mustang Cat

Service Supervisor

Mustang Cat, Waller, Texas, United States, 77874

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Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar dealer for Southeast Texas. Start your career with Mustang Cat - one of America’s Greatest Midsize Workplaces of 2025!

As the authorized Caterpillar dealer for Southeast Texas, we serve the construction, oil & gas, pipeline, power generation, and manufacturing industries with pride. At Mustang Cat, we value your skills, invest in your growth, and empower you to make a difference.

Mustang Cat is actively recruiting an experienced

Service Supervisor

to lead our Engine Rebuild Shop in Waller, Texas. This position requires advanced knowledge of Caterpillar diesel and natural gas engines, with a strong preference for candidates experienced in 3500 & 3600 series engines. As a key service leader in the industrial power systems market, you will own safety, quality, throughput, and customer satisfaction while driving continuous improvement, profitable growth, and employee development.

Top Benefits for Service Supervisor

Great Work-Life Balance

Tuition Reimbursement

Vast Growth Opportunities

Leadership Training Programs

Job Stability

Full-Time Benefits: Medical, Dental, Vision

401(k) with Employer Matching

Paid Vacation, Sick Time & Holidays

What You'll Do as a Service Supervisor

Provide day-to-day leadership for service technicians

Oversee all engine repairs, overhauls, and warranty repairs

Monitor shop expenses and technician overtime

Lead Safety meetings and champion all safety initiatives and processes

Open, review, edit and invoice all work orders

Effectively handle customer disputes and concerns

Communicate with sales team and customers regarding status of repairs

Represent Mustang Cat in a professional manner in or away from the office

Service Supervisor Requirements

Bachelor's degree in an industry-related field

2 years experience in a service supervisory role

Basic knowledge of accounting and business financials

Strong computer skills and experience using Microsoft Office (Outlook, Word, Excel, PowerPoint), internet, and other Windows based programs

Some technical knowledge of diesel and natural gas engine systems

Background in industrial power systems, oil & gas, or generator service industries

Familiarity with Caterpillar service platforms (SIS and DBS preferred)

Strong interpersonal, team-building, and communication skills

Ability to multitask, make informed decisions, and lead under pressure

Passion for delivering technical excellence and service leadership

Mustang Cat is an Equal Opportunity Employer.

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